PEN weekly newsletter 27 February 2025

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  Supporting health and social care providers in Devon

The Care Homes Fee Model and Uplift engagement runs until 23 March and there is a Care Homes Forum on 4 March, please make sure you take the chance to give your views.

We do our best to keep the content and structure of our PEN website up-to-date in these fast-changing times and your suggestions on how to improve the website are always welcome.


Reminder: Engagement on the Older Persons’ (65+) Care Homes Fee Model and 2025 Fees Uplift and Care Home Forum on 4 March 

Devon County Council would like to remind all providers to participate in the ongoing engagement on the proposed new fee model for Older Persons’ (65+) care home placements and the 2025 fees uplift. The engagement period, which began on 10th February 2025, will close at midnight on Sunday 23rd March 2025.  

This is an important opportunity to share your views on the proposed changes. The new fee model will apply to all new and reviewed placements for clients over 65, and an annual uplift will take effect from 7th April 2025. Your feedback is important in shaping the future of care home services in Devon. Please visit Older Person’s (65+) Care Homes Fee Model and 2025 Fees Uplift - Provider Engagement Network for more information including how to feedback.   

There will be a Care Home Forum on Tuesday, 4th March, from 2:00-3:30pm to discuss the Older Persons’ (65+) Fee Model and 2025 Fees Uplift, offering another opportunity for providers to give their feedback on the launch pack. Our Care Home Forums are open to ALL Care Home providers across the Devon County Council (DCC) footprint, who are signed up to a DCC contract. Link to register for the Care Home Forum 

For all other questions or queries please email socialcarebusinessrelationsmailbox@devon.gov.uk with the subject line: Care Home OP Fee Model and Fees Uplift Engagement 2025/26. 


New Security Measures for DCC Teams Meetings

Devon County Council (DCC) is committed to maintaining the highest standards of security and data protection. As part of our ongoing efforts, we are implementing changes to Microsoft Teams Meeting settings to enhance security and protect the privacy of our data.

This means that all non-signed in external users joining a Microsoft Teams meeting will need to pass a CAPTCHA challenge. This new measure ensures that only human participants, not bots, can join our meetings.

This change affects all anonymous users and any external users not signed in to a Microsoft account. The goal is to protect DCC data and comply with Data Protection laws by preventing unauthorised AI software from accessing our meetings.

A CAPTCHA challenge involves simple tasks like identifying objects in images or typing out distorted text, ensuring that only real people can join. This proactive step will help safeguard our meetings and webinars, providing a secure and compliant environment for everyone involved.

Please be prepared for this new layer of security in our Teams meetings!


Good News Story - Sundial Care Home Achieves Five-Star Food Hygiene Rating

Sundial Care Home, located near Sidmouth, Devon, is excited to announce their 5* Food and Hygiene rating. This rating, given by the Food Standards Agency, reflects the care home’s commitment to maintaining exemplary standards of cleanliness and food safety for the individuals in their care.

This rating comes as the care home celebrates the full refurbishment of its kitchen. The newly refurbished main kitchen at Sundial is the heart of the home. While it services the entire community, residents, referred to as family members, have the choice to use their own kitchenette, which each “household” has, giving them the independence to prepare a snack or a drink whenever they like. Sundial has 37 bedrooms, but every family member is part of a household designed to feel like home. Depending on their cognitive journey, they live in a supportive environment that meets their individual needs, surrounded by familiar comforts and a sense of belonging.

Liz Thompson, Care Home Manager shared "I'm so delighted for the team and our family members, the newly refurbished kitchen allows us to make our mealtime experience even more special. Mealtimes are about more than just food; they bring people together and create a strong sense of connection.”

To find out more about Sundial Care Home, visit https://www.sundialcare.com/


Remember to share your good news stories in this newsletter

Has your support helped transform someone’s life? Have you got innovative practice to share? Send us your celebratory photos and words and we will help share good practice.

Revisit previous good news stories


Issue 211 27 February 2025


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DCC COVID-19 updates

Coronavirus advice to the public


National COVID-19 guidance updates

The GOV.UK website

The NHS.UK website


National vaccination publication collection

The national government page contains vaccination guidance, training resources, consent forms, letters, leaflets, posters and more.


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NICE newsletters and alerts sign up

Keep up to date with the latest news and guidance that may impact on your service and clients via the National Institute for Health and Care Excellence (NICE)

Sign up to receive NICE newsletters here.


Guidance For Those Supporting Young People Moving Into Adulthood

Devon County Council’s SEND (Special Educational Needs & Disabilities) web pages now include new information to support young people who are moving into adulthood.

Preparing for Adulthood Transitions Guide


NHS Infection Prevention Control Bulletins on Urinary Catheter Management

The NHS IPC Bulletins for care homes and domiciliary care have been update with guidance and useful links on urinary catheter management.

For Care Homes: Click Here 

For Domiciliary Care: Click here


Procurement Act DCC Suppliers Web Page

Devon County Council has a web page explaining changes required by the Procurement Act 2023 which came into force this week.

Procurement Act 2023