PEN weekly newsletter 11 January 2024

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Provider Engagement Network and NHS logo Header

  Supporting health and social care providers in Devon

This issue features new web-based initiatives to help with recruitment, including of international staff, we hope you find them of use.

We do our best to keep the content and structure of our PEN website up-to-date in these fast-changing times and your suggestions on how to improve the website are always welcome.


Coming soon: CareFind national care home search website

The national Capacity Tracker team are developing a new tool to help members of the public to search for Care Home vacancies via a new public facing website, CareFind. Capacity Tracker will provide this as a free service for Providers, on an opt-out basis.

The concept of CareFind has been developed with the support of the DHSC and

NHSE. CareFind aims to give benefits to both providers and people looking for care services, building on the information and resource of Capacity Tracker.

Training sessions on how to get the most from the new site started this month and are being advertised here:

Care Find Care Home Training Dates: Click here

Care Find FAQ's: Click here

While you are waiting to attend a training session we would recommend reviewing/refreshing your provider details. Please check the following details are up to date:

  • Contact Details (If not, please contact CQC and request they are changed enquiries@cqc.org.uk)
  • Extended Room Detail
  • Accessibility Information
  • Care Type
  • Funding Sources
  • Short/Long Term Services
  • Languages
  • Costs and Vacancies (to be updated as and when things change)
  • Out of Hours Placements

If you have any queries when updating your information, please don’t hesitate to contact the Capacity Tracker Support Centre 0191 691 3729 or necsu.capacitytracker@nhs.net


Made with Care recruitment support

The national Made with Care website contains free recruitment campaigning resources including a video from a care home manager explaining how his use of them resulted in an immediate increase in applications for vacant roles.

Recruiting social care staff (adultsocialcare.co.uk)

Sanjay Dhrona - Core Film on Vimeo


International Recruitment website and Facebook page

The website page has been created and can be found at International Recruitment - South West Councils (swcouncils.gov.uk).  The page includes a link to some provision mapping, which we hope will be helpful to overseas workers in the South West:

The Facebook page has been created to disseminate useful information to overseas recruits, for example what a MOT is and how often it is needed. 


Migrant Social Integration Project – Official Launch Invitation

Plymouth Hope is a registered charity run by inspiring and dedicated staff and volunteers from all walks of life who all believe in social equality and have a shared vision of togetherness.

Following a one-year pilot project in Plymouth and having secured further funding to extend the project delivery within the Torbay Council, Plymouth and Devon County Council areas, we are writing to introduce our project, Migrant Social Integration, as we look forward to an exciting year full of partnership work, shared learning, and experiences.

The project will be delivered by Plymouth Hope in partnership with the NHS international recruitment and local authorities, including Plymouth City Council, Devon County Council, Torbay Council, Livewell Southwest, Adult social care providers, and other partners to help enhance the experience of workers who are already here and, for colleagues new to Devon, from the point of their arrival. We hereby cordially invite you to our official project launch on ZOOM: https://us02web.zoom.us/j/84286059375 on Tuesday 16 January 2024, at 11.30am or on Wednesday, 31 January, at 2pm. Please RSVP by emailing us   and indicate which session you will be attending.


Consultation on the future of Devon County Councils Adult Day Services

The consultation is open until Tuesday 16 January 2024.

A new online consultation meeting has been added to enable more people to have their say:

Monday 15 January 2024, 1pm-2.30pm, Online consultation meeting

Book Here

https://www.eventbrite.co.uk/e/adult-day-centre-service-consultations-online-event-tickets-779391158937

Public consultation on the future of Devon County Council's Adult Day Services - Have Your Say


Cold Weather Alert continues

The AMBER Cold-Health Alert - (Enhanced cold weather response) has been updated for the South West and will last until 12 January at 12pm.

General Overview - Significant impacts are possible across the health and social care sector due to forecast weather conditions, including: observed increase in mortality across the population, particularly in the 65+ age group or those with certain underlying health conditions. Text removed to shorten it!

Sign up for weather alerts.

Further guidance: Cold Weather Plan for England Cold Weather Plan Cold Weather Plan Easy Read UKHSA Action Cards Voluntary and community sector Commissioners Health and social care providers General Advice Keep Warm Keep Well Top tips for keeping warm and well


Reminder - Closure of Pinpoint, interim changes to the Personal Assistant (PA) Network

Devon County Council’s Pinpoint online community directory is no longer be available.

While the directory has been a useful community resource, many organisations now have their own websites and are ‘findable’ by search engines or have their own social media pages and groups. As a result, fewer providers have been adding or maintaining their information to Pinpoint which has made the directory less representative of the support available within Devon’s communities.

The Pinpoint web address will remain available for a period of time with a page that will be signposting to other information sources and directories.

Devon County Council will be working to improve this information over the coming months. In the interim, if you are looking for support, please follow the links below.

For not-for-profit organisations please go to Devon Connect - Connecting Communities in Devon.

For care homes and personal care agencies please go to Find and compare services - Care Quality Commission (cqc.org.uk)

For adult day services, respite and enabling services please go to  Do you need personal care within your own home? Care at home - day services, enabling and personal care | Devon County Council

For personal assistants and micro-enterprises please go to Find a personal assistant (PA) - Adult Social Care | Devon County Council

PA ‘shout outs’ remain

Please note that PAs registered to receive ‘PA shout out’ notifications will continue to receive these. This service is not changing.

PAs wanting to register to receive notifications of new business (i.e. from customers with Direct Payments/ self-funders) through this service, should do so via the link on the PA’s and Micro-providers page of the Home - Provider Engagement Network (devon.gov.uk)

Individuals or families looking for help in finding a PA via the PA shout out service, can be directed here: Find a personal assistant - Adult Social Care | Devon County Council


Remember to share your good news stories in this newsletter

Has your support helped transform someone’s life? Have you got innovative practice to share? Send us your celebratory photos and words and we will help share good practice.

Revisit previous good news stories


Issue 159, 11 January 2024


Are your colleagues missing out? Ask them to sign-up to this PEN newsletter here!


NHS

NHS and Care Volunteer Responders

The Volunteer Responders programme – now named NHS and Care Volunteer Responders - is being expanded to support adult social care providers in England. You can now arrange volunteer support for recipients of social care, including domiciliary care and people living in care homes. The volunteer services on offer include:

  • Check in and Chat – short-term telephone support consisting of friendly conversations to improve mental health and wellbeing.
  • Pick up and deliver – transportation of medication to people’s homes from NHS sites.
  • Community Response (coming soon) – help with activities including collecting and delivering food shopping and essential items and / or prescriptions and medications.

For more information, please visit the NHS Care Volunteer Responders website


Keyboard

DCC COVID-19 updates

Coronavirus advice to the public


National COVID-19 guidance updates

The GOV.UK website

The NHS.UK website


National vaccination publication collection

The national government page contains vaccination guidance, training resources, consent forms, letters, leaflets, posters and more.


NHS Devon vaccination stakeholder briefings

Read the latest weekly briefing and view previous ones.


NICE newsletters and alerts sign up

Keep up to date with the latest news and guidance that may impact on your service and clients via the National Institute for Health and Care Excellence (NICE)

Sign up to receive NICE newsletters here.


Get involved in Provider Engagement Network activities

There are a variety of ways for you to engage with us. These include regular emails, newsletters, webinars and engagement meetings. 

PEN participation - Provider Engagement Network (devon.gov.uk)


PEN newsletter archive

View previous issues


Integrated Care System for Devon (ICSD)

ICSD is a partnership of health and social care organisations working together with local communities across Devon, Plymouth and Torbay to improve people’s health, wellbeing and care. Their website contains general information on vaccination including FAQs.


Webinars, online training and forums in one place

Make sure you have the opportunity to participate in local and national webinars, online forums and training by visiting our website.


Agency Contact List online reminder

Dear Providers,  you can find the Agency Contact List on the PEN Website here  should you need to find additional staff.

Also please remember that COVID-19 Cases have been increasing recently so this is a timely reminder in case you require additional staffing.


Affordable, Devon Based, Quality Assured Healthcare Training from Life Lessons

Life Lessons Training offers over 35 different Healthcare courses including mandatory training, induction training and update training. We can come to you and do some in house training or you can come to us, the choice is yours!

Contact Rosie by leaving a message on 07543 678002 or emailing rosie@lifelessonstraining.com or visit www.lifelessonstraining.com


Want to work for Yourself offering care and support? Community Catalyst can help!

Benefit from free professional advice to help you get set up!  

To find out more please contact Simon Tickner, Devon Community Catalyst by calling or texting 07741 260 674, or emailing simon.tickner@communitycatalysts.co.uk  


Proud to Care

Proud to Care is Devon County Council’s team dedicated to raising the profile of Adult Social Care, and supporting providers with recruiting, retaining, and training staff in the sector. We have several free-to-use tools to help with your recruitment activities, including:

  • A self-service Jobs Board: Advertise and manage your vacancies quickly and efficiently.
  • Social Media support: To increase the exposure of your vacancies

To find out more, please email Proud to Care.


Skills Bootcamps in Health and Social Care

Did you know that employers can use Skills Bootcamps to support their staff to develop new skills and transform their business?

Train4Tomorrow provides the support you need to invest in your team’s expertise with courses designed to equip your employees with the latest knowledge and best practices in providing exceptional care.

There are two part funded courses that are recruiting now:

  • Working in Health and Social Care at Petroc College,
  • Working in Healthcare at Exeter College

To find out more about available courses visit: https://www.train4tomorrow.org.uk/bootcamps/


Ethnically Diverse Communities – Directory of Services for Devon, Plymouth, and Torbay

This updated directory contains details of the many organisations and agencies, from all sectors, that offer support services for people from Black, Asian and Ethnically Diverse communities in Devon.

Ethnically Diverse Communities - Directory of Services for Devon, Plymouth, and Torbay - Migration and resettlement


Are your contact details up-to-date?

We encourage providers to update their contact details (especially email addresses) with the Procurement team. We use these details to communicate with providers. It is very important that we reach the correct person in your organisation to receive appropriate referrals and timely updates from DCC, and that you do not miss out on any opportunities. Please ensure we have your most recent email address.