PEN weekly newsletter 22 June 2023

Having trouble viewing this email? View it as a Web page.

Provider Engagement Network and NHS logo Header

  Supporting health and social care providers in Devon

The week’s issue contains another yellow Heat Heath Alert, so please take care.

We do our best to keep the content and structure of our PEN website up-to-date in these fast-changing times and your suggestions on how to improve the website are always welcome.


Yellow Heat-Health Alert

A Yellow Heat-Health Alert has been issued by the UK Health Security Agency and the Met Office and is in effect between 23/06/2023 at 09:00 and 26/06/2023 at 09:00.

This is a new impact based alerting system – further information on alert levels can be found below.

Advice and information from the UKHSA:

User guide to use of impact based Heat-Health Alerts system

UKHSA Action Cards

Heat-Health Alert Action card for the voluntary and community sector

Heat-Health Alert Action card for commissioners

Heat-Health Alert Action card for providers

Heat-Health Alert Action card for national government

Further Advice and guidance

UKHSA Adverse Weather and Health Plan and supporting evidence

Hot weather and Health: supporting vulnerable people

Find the latest weather forecasts and warnings

Met Office National Severe Weather Warning Service

Flood Alerts and Warnings


Devon County Care Home Forum (Tuesday 27 June, 2-3pm) – Theme: Innovation

Please join us for the next County Care Home Forum meeting on Tuesday 27 June, 2-3pm.  An open invitation to all care homes within the Devon County Council footprint to regularly meet with Devon’s Market Management Team, NHS Devon, Commissioners and other professionals to share information on key topics of interest and concern. There will be a discussion around Care Home commissioning work and be updated regarding other key national and local Care Home priorities. 

June’s meeting will be themed around Innovation – an opportunity for us all to work collaboratively, think differently and innovate together to meet current unprecedented financial challenges.  We invite you all to an open participatory session to come together, with an open mindset, willingness to put forward ideas and co-produce sustainable solutions.

The session will focus on the following five topic areas themed around Innovation and we are keen to hear your thoughts and approaches to innovative good practice within your care homes:

flower diagram

Devon County Personal Care and Housing with Support (HwS) Forum (Friday 30 June, 2-3pm) focusing on innovation

Please note that the HwS meeting scheduled for 29 June at 11am has been cancelled.

Instead, a meeting has been arranged for 30 June 2-3pm which combines Housing with Support and Personal Care Providers.

The meeting will be themed around Innovation – an opportunity for us all to work collaboratively, think differently and innovate together to meet current unprecedented financial challenges.  The session will focus on the following five topic areas themed around Innovation and we are keen to hear your thoughts and approaches to innovative good practice within your services. The diagram above demonstrates this also.


Enhancing Health Event- 25th July Newcourt Community Centre

The Eastern Care Services Team are pleased to announce that this is the first face to face Workshop we have arranged since before the Pandemic. We have organised various speakers along with representatives for you to meet and see what they can offer your care setting.

The Enhancing Health Event is all about enabling residents / service users to live their best lives possible and we are inviting you, the carers, to come and meet the teams that can help achieve this goal. Inviting care staff from care settings from across East, Mid Devon and Exeter only. Book your place.

25 July:

10am to 4pm, Newcourt Community Centre, Blakeslee Drive, Newcourt, Exeter EX2 7FN  Orange Room Presentations from

10.30 - 10.50am    Eastern Care Services Team RD&E

11 - 11.20am Bladder & Bowel Team RD&E

11.30 - 11.50am Speech & Language Therapy Team RD&E

12 - 12.20pm Infection Prevention & Control Team RD&E

1 - 1:20pm Oral Health Practitioners RD&E

1.30 - 13.50pm Falls Practitioner RD&E

2 - 2.20pm Tissue Viability Team RD&E

2.30 - 2.50pm Community Dietitians  RD&E

3 - 3.20pm Palliative Care Facilitator RD&E


Industry Placements within the social care sector: how can they work in your organisation?

Working in partnership with the NHS England South West (Workforce, Education and Training) we are hosting this 90 minute session focused on the social care sector and how T Level industry placements can be used to support the short and long-term development of your workforce.

  • What industry placements are and how they contribute to T Level qualifications;
  • What industry placements look like for social care roles including models of delivery;
  • How T Levels connect into other workforce initiatives and career pathways in H & S Care you may have in your organisation
  • The kind of projects/tasks T Levels students can do and the workplace roles they can progress to after their course.
  • Roles and responsibilities of employers, students and training providers;
  • Case study insights from those already offering social care placements
  • The tools, and resources available to support you along your journey.

Want to future proof your workforce? Come along to the session on Thursday, 20th July 2023, 10.30am - book your place.

Apprenticeship Levy- Now open for 2023-2024, £33,500 levy funds available for social care

Devon County Council can transfer apprenticeship levy funds to other employers in Devon. You can use this fund for apprenticeships for your staff to help develop your workforce. This includes new apprentices or existing employees.

"Our learners have just started their courses, we are really pleased we are able to achieve support with funding staff members to further their careers in care. We are really grateful for the funding as this allows us to give more staff the opportunity to further their training.” – social care provider

Find out more how you can apply for the fund.


Trusted Placement Advisor Service for Torbay and South Devon

New Trusted Placement Advisor (TPA) Service is available to support independent providers, ward staff and health and social care colleagues to ensure that we are supporting people to leave hospital at the right time with the right level of support.

Covering South Devon and Torbay, our TPA’s are available to support with 

  • Assisting Care Home Managers with their assessment process; by liaising with Care Homes, where there is an existing resident in hospital, for whom there is a potential change of needs
  • Working with hospital discharge teams, to act on behalf of care home providers, to ensure appropriate nursing risk assessments and care plans are in place, to support and facilitate timely and safe discharges from hospital to care homes.
  • Facilitating discharge where issues have arisen which could compromise the quality or timeliness of discharge from hospital, working with all relevant staff across the health, social care and independent sectors with a problem-solving approach
  • Acting as a conduit between care homes and Trust staff to support communications, considerations of assessments and individual patient and care home requirements to ensure safe appropriate discharges for existing resident or new resident being discharged to care home
  • Supporting improvement in hospital discharge arrangements from hospital to Care Homes and thus improve patient experience, clinical safety and patient discharge

Lynn Watson & Anna Simpson are both registered nurses and have a wealth of knowledge and experience between them spanning across acute, community and independent settings.

If you have a query about a current inpatient, please do not hesitate to get in touch.

tsdft.trustedplacementadvisor@nhs.net

01803 654708

Monday – Friday

9am – 5pm

TPA team photo

HSSAP header

Celebrating the Success of the Virtual Dementia Tour – May 2023

The Virtual Dementia Tour, organised by the Health and Social Care Skills Accelerator Programme (HSSAP), part funded by the European Social Fund, was an incredible success!

The tour took place in May across five locations in Devon – Plymouth, Exeter, Tavistock, Barnstaple and Paignton – with a total of 169 people participating in the fully funded training from over 80 organisations. The participants ranged from individuals who work in Care Homes and Domiciliary Care to nursing students, unpaid carers, personal assistants, members of the police and fire services and many more.

The feedback from participants was entirely positive, with many expressing their desire to put the training into practice immediately by altering their approach to care and implementing the suggested solutions to improve the lives of people living with dementia.

‘[The training] changed the way I think about dementia. I thought I knew quite a lot about dementia because I work in healthcare. But this training has changed my perception of it’ - Nuch

 ‘This is a fabulous experience that everyone in care should experience to improve the care of dementia patients’ - Kelly

 ‘Every person who cares for someone with dementia should take this course’ - Amy

The Virtual Dementia Tour training provided participants with the experience of what having dementia is like. By walking in the shoes of a person with dementia, participants began to understand to a greater degree the challenges that people with dementia experience every day. The training stimulated the senses so that participants felt confused, isolated, lost, intimidated, vulnerable and much more. The participants were therefore able to understand what changes could be made to improve the quality of care for people with dementia and reflect on the provision of support and services to meet their needs.

HSSAP

NEW! Optimal Handed Care - Moving and Handling Course

The Health and Social Care Skills Accelerator Programme (HSSAP), part funded by the European Social Fund (ESF) is pleased to be offering FREE Optimal Handed Care Moving and Handling courses to Domiciliary Care Providers to support you and your organisation with single handed care approaches. These 3-hour sessions will increase your confidence and enhance your practical skills in safe moving and handling practice.

Courses will run weekly and be available through Petroc College and South Devon College from March to July 2023.

Spaces are limited so book early to avoid disappointment! To find out more or to book a place, please contact hssap@petroc.ac.uk or louisenorthcott@southdevon.ac.uk.

*Eligibility criteria applies.

** Places are only open to care staff that already have the mandatory Moving and Handling Training qualification.

HSSAP footer

Work for yourself offering care and support

Benefit from free professional advice to help you get set up!  

Find out more - contact

Simon Tickner, Devon Community Catalyst

Call or text on 07741 260 674

Email: simon.tickner@communitycatalysts.co.uk 

Leave your details on the website to get a call back.


Remember that the Devon COVID 19 Vaccination Support Team are here to help!

If you have an enquiry regarding your COVID 19 Vaccination, please contact the Vaccination Support Team Email:d-icb.devonvaccinationsupport@nhs.net Telephone: 01752 398 836 Check your eligibility here.


Issue 130, 22 June


Are your colleagues missing out? Ask them to sign-up to this PEN newsletter here!


DCC Out Of Hours Emergency Duty Team Number and call-handling arrangements

Please make sure you have the number for the Devon County Council Emergency Duty Team in your business continuity plans:

0345 6000 388

Please note that DCC’s Customer Service Centre operates from 8am to 8pm and will take calls during that time. There is an overlap with Emergency Duty Team (EDT) operating times from 5pm to 9am 17:00-09:00 hours (plus weekends and Bank Holidays).

On Weekdays, if a call in received between 9am and 5pm Customer Services will take messages or signpost to the appropriate in-hours department. 

If a call is received during the overlap times, Customer Services will take the call and pass it to EDT, then from 8pm to 8am EDT will take the call direct

EDT will deal with the call as appropriate, and any urgent or emergency adult social care enquiries will be passed to the duty adult social care On-all Manager.

Please ensure you ask for the adult social care On-call Manager if you are calling out of hours.


Latest local walk-in vaccination centres 

We put together details of walk-in vaccination centres available across Devon (including Plymouth) over the next week to help Eligible Cohorts get their booster vaccinations. You can also use the NHS website to find a walk-in vaccination site.


Introducing the new Eastern Training & Education Opportunities page

A page full of funded training in collaboration with the Eastern Care Services Team and others. Including Restore2, oral health, prevention & control of infections and more! Available for Registered Care Homes and Care Providers in Mid Devon, East Devon and Exeter.


Proud to Care

Did you know, you can advertise and manage your vacancies for FREE using Proud to Care’s self-service Jobs Board? By doing so, you can benefit from:

  • Direct applicants from your adverts, with email alerts when applications are received.
  • Suitable candidates being matched to your vacancies through our Job Matching Service.
  • Top tips on how to attract the best candidates to your job adverts.
  • Your own account and dashboard where you can easily post, update, or relist your vacancies.
  • Social media posts on Proud to Care’s accounts and on local Facebook Community Pages to increase the exposure and reach of your vacancies.

To find out more, please email Proud to Care.


The Health and Social Care Skills Accelerator Programme (HSSAP), part funded by the European Social Fund (ESF) is pleased to be offering FREE Optimal Handed Care Moving and Handling courses to Domiciliary Care Providers to support you and your organisation with single handed care approaches. These 3-hour sessions will increase your confidence and enhance your practical skills in safe moving and handling practice.

Courses will run weekly and be available through Petroc College and South Devon College from March to July 2023.

Spaces are limited so book early to avoid disappointment! To find out more or to book a place, please contact hssap@petroc.ac.uk or louisenorthcott@southdevon.ac.uk.

*Eligibility criteria applies.

** Places are only open to care staff that already have the mandatory Moving and Handling Training qualification.


Do you want advice on outbreaks and infectious disease in care homes?

  • Infections like flu, diarrhoea and vomiting and scabies can spread easily in enclosed settings
  • It is essential that staff members remain aware and are able to identify and to report promptly
  • Failure to do so can result in serious and in some cases, life-threatening scenarios
  • An outbreak is defined as 2 or more linked cases of the same (confirmed or suspected) infection occurring around the same time and associated with the service or location

More resources here:

Infection prevention and control: resource for adult social care - GOV.UK (www.gov.uk)

UKHSA Care Home and Residential Care Guidance - South West Councils (swcouncils.gov.uk)

If you suspect an outbreak or incident, please call the UKHSA South West Health Protection Team (SWHPT) (in hours or out of hours if urgent)

Tel: 0300 303 8162 (lines open 24/7) Email: swhpt@ukhsa.gov.uk.

Others to inform are the NHS Devon Integrated Care Board (ICB) Infection Prevention & Control team who may be able to assist in accessing essential resources.

Contact: d-icb.IPC@nhs.net


Keyboard

DCC COVID-19 updates

Coronavirus advice to the public

Weekly stakeholder briefing

Coronavirus local dashboard and data (report on confirmed cases and deaths at a district level).


PEN events calendar

Check the calendar for future events.


National COVID-19 guidance updates

The GOV.UK website

The NHS.UK website


National vaccination publication collection

The national government page contains vaccination guidance, training resources, consent forms, letters, leaflets, posters and more.


Integrated Care System for Devon (ICSD)

ICSD is a partnership of health and social care organisations working together with local communities across Devon, Plymouth and Torbay to improve people’s health, wellbeing and care. Their website contains general information on vaccination including FAQs.


NHS Devon vaccination stakeholder briefings

Read the latest weekly briefing and view previous ones.


NICE newsletters and alerts sign up

Keep up to date with the latest news and guidance that may impact on your service and clients via the National Institute for Health and Care Excellence (NICE)

Sign up to receive NICE newsletters here.


Get involved in Provider Engagement Network activities

There are a variety of ways for you to engage with us. These include regular emails, newsletters, webinars and engagement meetings. 

PEN participation - Provider Engagement Network (devon.gov.uk)


Are your contact details up-to-date?

We encourage providers to update their contact details (especially email addresses) with the Procurement team. We use these details to communicate with providers. It is very important that we reach the correct person in your organisation to receive appropriate referrals and timely updates from DCC, and that you do not miss out on any opportunities. Please ensure we have your most recent email address.


Webinars, online training and forums in one place

Make sure you have the opportunity to participate in local and national webinars, online forums and training by visiting our website.


PEN newsletter archive

View previous issues


‘Pinpoint’ – the Devon Community Directory

PinPoint is Devon's community directory, used by the public, GP’s, health sector, DCC staff in order to find suitable services and support in their local area. Please can providers ensure you have your company/ service details registered on here and ensure the information is always up to date. It is populated by providers through setting up an account. If you need help or see any errors please email pinpoint@devon.gov.uk

Are you struggling with the cost of living? Reminder!

There's some useful advice on our website for residents and businesses in Devon who are struggling to afford to pay for their energy, water, food or other essential items. It includes information about support for low-income families via the Household Support Fund, such as free school meal holiday vouchers, the holiday activities and food programme and 'Fuel, Food and More' grants.

There's also help for those using pre-payment meters, and who are struggling to meet their energy needs, via Citizens Advice Devon.

The Warm Spaces website has a map of places in the community that are free to go and be comfortable and warm with no judgement. They include places such community centres, churches and libraries. 

If you can't afford the food you need, you can contact one of Devon's foodbanks listed on our PinPoint website. There are a number of supermarkets, cafés and restaurants offering free or £1 meals for children during the school holidays.


Self-Neglect Provider Training

Here is the full list of all the training offers with Grey Matter Learning and details on how providers can access below.  

A selection of eLearning that might be suitable for Self-Neglect:

How to access Grey Matter Learning

To sign up for an account, all providers and personal assistants contact the Grey Matter Learning team. Select access training and then complete the contact us page that you would like an account under the Devon County Council funding. A member of the Grey Matter Learning team will then be in touch with you to set up an account.


Remember to share your good news stories in this newsletter

Has your support helped transform someone’s life? Have you got innovative practice to share? Send us your celebratory photos and words and we will help share good practice.

Revisit previous good news stories