PEN weekly newsletter 25 May 2023

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Provider Engagement Network and NHS logo Header

  Supporting health and social care providers in Devon

We have got another Bank Holiday coming up this weekend, and it looks like being sunny too! This weeks issue contains useful advice for beating the heat. 

We do our best to keep the content and structure of our PEN website up-to-date in these fast-changing times and your suggestions on how to improve the website are always welcome.


Countywide Strategic Forum now on Monday 5 June

Our Provider Engagement Network Countywide Strategic Forum meeting date has been changed to Monday 5 June from 1-3pm.

The council is hoping that many of you can join the strategic forum. Tandra Forster our Director of Integrated Adult Social Care will be attending the Forum and this is a fantastic opportunity people to meet and engage with Tandra.

We are also pleased that Councillor James McInnes the portfolio member for Integrated Adult, can join the session to hear from providers.

Many providers have expressed concerns about the ongoing challenges of workforce and also racism in Devon, therefore a key focus will be on workforce which Ian Hobbs will lead.

Agenda

  1. Welcome from the Chair
  2. Introduction from Tandra Forster – 15 minutes
  3. Workforce development Ian Hobbs and invited guests – 40 minutes
  4. Preparing for CQC Assurance of local authority adult social care functions. Steve Blandford / Damian Furniss presenting – 30 mins
  5. Anti-Racism – 15 mins
  6. AOB
  7. Reflection from Councillor James McInnes – 15 mins

Please email socialcarebusinessrelations-mailbox@devon.gov.uk if you have not received the joining link.


Bank Holiday reminder

Reminder for Providers for the coming  Bank Holiday Weekend and for any out of hours emergency enquiries

If an emergency situation happens outside these hours or on a Bank Holiday contact the Emergency Duty Service on 0345 600 0388.

Please remember to record this in your business continuity plans in case of an emergency.


Integrated Adult Social Care Peer Challenge in preparation for CQC inspection

From the 1 April 2023, the Health and Care Act 2022 empowered the Care Quality Commission (CQC) to assess how well local authorities are delivering on their adult social care duties defined in part one of the Care Act 2014. Over the next two years the CQC plan to assess and publish ratings as to how all local authorities are delivering on those duties, followed by an ongoing cycle of review.

Councils across the country are preparing for the new CQC Assurance Framework, with many taking part in a Local Government Association (LGA) Peer Challenge to be ‘inspection ready’. Peer Challenges are enormously helpful in providing experience of an inspection process by independent and experienced colleagues from elsewhere in the country and demonstrate an open and accountable culture.

From the 19 to the 21 of July 2023, an LGA Peer Challenge will be taking place at Devon County Council, to assess how well the Council, working with its partners and providers, delivers on its duties relating to adult social care. 

We have created a Peer Challenge website where we will continue to share information and in which you can find the full briefing. This will include material to brief colleagues who might be meeting peers or participating in a case audit. We will also publish the report and our response to it when we receive it in September.


Please complete our Peer Challenge survey

As part of our peer challenge, we are asking stakeholders to fill in a short leadership survey. This wont take long and is an opportunity to comment on different aspects of the leadership of adult social care in Devon.


Energy Bill Relief Scheme extended to some care providers

The standard Energy Bill Relief Scheme (EBRS) was introduced to support customers with standard energy supply arrangements. This was followed by the EBRS for Non-Standard Cases (NSC), launched in January for non-domestic customers supplied by licence-exempt providers via the grid where prices paid are pegged to wholesale energy prices.

Applications are now reopening for more organizations to apply retrospectively for Non-Standard Case support, covering eligible energy consumed between 1 October 2022 and 31 March 2023. This includes care providers on licence-exempt supply provided via private wire or pipe not through the grid, where prices paid are pegged to wholesale energy prices.

The expanded cohort are also now eligible for support under the Energy Bills Discount Scheme (EBDS) for Non-Standard Cases, covering eligible energy consumed between 1 April 2023 and 31 March 2024. The EBDS was introduced following a HM Treasury review of the energy schemes and reflects the fact that wholesale prices are lower than they were.

Eligibility

Care providers must receive gas and/or electricity via wire or pipe from a licence-exempt provider where prices paid are pegged to wholesale energy prices. Support is only available when wholesale prices exceed a certain threshold and is subject to a maximum rate. We are encouraging Qualified Energy Providers to apply on behalf of their customers where possible.

Claims timescales

For eligible energy consumed between1 October 2022 and 31 March 2023 claims can be made until 11 September 2023.

For eligible energy consumed between 1 April 2023 and 31 March claims can be made until 15 April 2024.

For further information please see the government guidance at: https://www.gov.uk/government/publications/energy-bills-discount-scheme-non-standard-cases


Beat the heat: Be prepared for summer heatwaves

With global warming happening even faster than feared, the Met Office has warned:

  • There is a 66% chance that global temperatures will exceed the 1.5C pre-industrial average for at least one of the next five years;
  • There is a 98% chance that one of the next five years will be the warmest on record;
  • This follows heat waves of increasing duration and intensity in recent years with temperatures recorded in England at over 40C last July with widespread ‘tropical nights’.

We know that older people and people with certain health conditions are less able to adapt to hot weather, especially when it is overnight and for extended periods.

That makes it more important than ever that as organisations which support people vulnerable to hot weather, we are informed and prepared.

We will continue to issue heat wave warnings when we receive them as PEN newsflashes or within this weekly newsletter.

It is important all of us check our business continuity and other arrangements with the potential of longer and more intense heat waves in mind.

Here is some advice that may be useful:

UKHSA guidance ‘Hot weather and health: supporting vulnerable people’

This information aims to assist professionals in protecting vulnerable people from the health impacts of severe heat in England.

This includes specific advice for social care staff managers and carers and for healthcare professionals.

UKHSA guidance ‘Adverse Weather and Health Plan’

The Adverse Weather and Health Plan aims to protect individuals and communities from the health effects of adverse weather and to build community resilience.

UKHSA guidance ‘Beat the heat’

This guidance provides advice for everyone on how to stay safe during hot weather. Includes a poster and leaflet.

UKHSA guidance ‘Heat Health Alert Action Cards’

Heat-Health Alert (HHA) action cards summarise suggested actions to be taken by different professional bodies and organisations in the event of extreme heat.

This includes specific advice for commissioners, providers, and the voluntary and community sector.

Care Provider Alliance guidance on business continuity planning, including for hot weather

You will also be aware that Devon reservoirs have been well below capacity for some time, with water use restrictions in place. Devon County Council and our Local Resilience Forum are in regular dialogue with South West Water on this and don’t currently anticipate any disruption to supply for domestic or health and care settings.


Digitalisation of Social Care drop-ins and events

Calling all providers from across Adult Social Care in Devon, Cornwall and Somerset. You’re invited to attend an online event which will be exploring the world of digital.  

Whether you are new to digital or an early adopter that can share your insights – come and join us on 22 June from 10am to 12.30pm online and meet the teams behind the Digital Social Care fund, sign up here. There are also a number of drop-in events throughout May and June lined up for providers from across Devon to attend.

We will be bringing together care homes and domiciliary care providers from across the South West to find out more about the funding and support available to start managing your organisation with a care management system from a list of approved suppliers.  

To apply for funding, or for further information about digitalisation of social care please sign up using this expression of interest Form  


Care Home and Home Care Capacity Tracker Training sessions

The sessions are aimed at Adult Social Care CQC regulated Care Home and Home Care Providers. The training includes:

  • How to get set up on Capacity Tracker
  • What Capacity Tracker is and its general functionality
  • Tips & tricks to make your service stand out
  • Current government policy and guidance, related to Capacity Tracker
  • How Capacity Tracker is used to source vacancies
  • How Capacity Tracker benefits the health & social care system

Joining Instructions

  • Sessions will be hosted on Microsoft Teams.  
  • No prior booking is required and the number of participants per session is unlimited
  • Please join the session a few minutes beforehand to allow for a prompt start 
  • Estimated Duration of each session: 1 hour

Home Care date:

Care Home date:



HSSAP header

NEW! Optimal Handed Care - Moving and Handling Course

The Health and Social Care Skills Accelerator Programme (HSSAP), part funded by the European Social Fund (ESF) is pleased to be offering FREE Optimal Handed Care Moving and Handling courses to Domiciliary Care Providers to support you and your organisation with single handed care approaches. These 3-hour sessions will increase your confidence and enhance your practical skills in safe moving and handling practice.

Courses will run weekly and be available through Petroc College and South Devon College from March to July 2023.

Spaces are limited so book early to avoid disappointment! To find out more or to book a place, please contact hssap@petroc.ac.uk or louisenorthcott@southdevon.ac.uk.

*Eligibility criteria applies.

** Places are only open to care staff that already have the mandatory Moving and Handling Training qualification.

HSSAP footer

Remember to share your good news stories in this newsletter

Has your support helped transform someone’s life? Have you got innovative practice to share? Send us your celebratory photos and words and we will help share good practice.

Revisit previous good news stories


Issue 126, 25 May


Are your colleagues missing out? Ask them to sign-up to this PEN newsletter here!


Latest local walk-in vaccination centres 

We put together details of walk-in vaccination centres available across Devon (including Plymouth) over the next week to help Eligible Cohorts get their booster vaccinations. You can also use the NHS website to find a walk-in vaccination site.


Introducing the new Eastern Training & Education Opportunities page

A page full of funded training in collaboration with the Eastern Care Services Team and others. Including Restore2, oral health, prevention & control of infections and more! Available for Registered Care Homes and Care Providers in Mid Devon, East Devon and Exeter.


Proud to Care logo

Proud to Care support

Proud to Care is Devon County Council’s team dedicated to raising the profile of Adult Social Care, and supporting providers with recruiting, retaining, and training staff in the sector. We have several free-to-use tools to help with your recruitment activities, including:

® A self-service Jobs Board - Advertise and manage your vacancies quickly and efficiently.

® Job Matching Service - Our Recruitment and Retention Advisers will support suitable applicants to apply and interview for your roles advertised on our Jobs Board.

® Social Media support - To increase the exposure of your vacancies.

® Fully funded training opportunities - To upskill and retain your valued staff. This training is provided through The Health and Social Care Skills Accelerator Programme (HSSAP), part funded by the European Social Fund.

To find out more, please email Proud to Care or the HSSAP Team.


Self-Neglect Provider Training

Here is the full list of all the training offers with Grey Matter Learning and details on how providers can access below.  

A selection of eLearning that might be suitable for Self-Neglect:

How to access Grey Matter Learning

To sign up for an account, all providers and personal assistants contact the Grey Matter Learning team. Select access training and then complete the contact us page that you would like an account under the Devon County Council funding. A member of the Grey Matter Learning team will then be in touch with you to set up an account.


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DCC COVID-19 updates

Coronavirus advice to the public

Weekly stakeholder briefing

Coronavirus local dashboard and data (report on confirmed cases and deaths at a district level).


PEN events calendar

Check the calendar for future events.


National COVID-19 guidance updates

The GOV.UK website

The NHS.UK website


National vaccination publication collection

The national government page contains vaccination guidance, training resources, consent forms, letters, leaflets, posters and more.


Integrated Care System for Devon (ICSD)

ICSD is a partnership of health and social care organisations working together with local communities across Devon, Plymouth and Torbay to improve people’s health, wellbeing and care. Their website contains general information on vaccination including FAQs.


The Devon COVID 19 Vaccination Support Team are here to help!

The Devon COVID 19 Vaccination Support Team are here to help!
If you have an enquiry regarding your COVID 19 Vaccination, please contact the Vaccination Support Team
Email:d-
icb.devonvaccinationsupport@nhs.net
Telephone: 01752 398 836
Check your eligibility here  


Work for yourself offering care and support

Benefit from free professional advice to help you get set up!  

Find out more - contact

Simon Tickner, Devon Community Catalyst

Call or text on 07741 260 674

Email: simon.tickner@communitycatalysts.co.uk 

Leave your details on the website to get a call back.


NHS Devon vaccination stakeholder briefings

Read the latest weekly briefing and view previous ones.


NICE newsletters and alerts sign up

Keep up to date with the latest news and guidance that may impact on your service and clients via the National Institute for Health and Care Excellence (NICE)

Sign up to receive NICE newsletters here.


Are you struggling with the cost of living? Reminder!

There's some useful advice on our website for residents and businesses in Devon who are struggling to afford to pay for their energy, water, food or other essential items. It includes information about support for low-income families via the Household Support Fund, such as free school meal holiday vouchers, the holiday activities and food programme and 'Fuel, Food and More' grants.

There's also help for those using pre-payment meters, and who are struggling to meet their energy needs, via Citizens Advice Devon.

The Warm Spaces website has a map of places in the community that are free to go and be comfortable and warm with no judgement. They include places such community centres, churches and libraries. 

If you can't afford the food you need, you can contact one of Devon's foodbanks listed on our PinPoint website. There are a number of supermarkets, cafés and restaurants offering free or £1 meals for children during the school holidays.


Get involved in Provider Engagement Network activities

There are a variety of ways for you to engage with us. These include regular emails, newsletters, webinars and engagement meetings. 

PEN participation - Provider Engagement Network (devon.gov.uk)


‘Pinpoint’ – the Devon Community Directory

PinPoint is Devon's community directory, used by the public, GP’s, health sector, DCC staff in order to find suitable services and support in their local area. Please can providers ensure you have your company/ service details registered on here and ensure the information is always up to date. It is populated by providers through setting up an account. If you need help or see any errors please email pinpoint@devon.gov.uk


Are your contact details up-to-date?

We encourage providers to update their contact details (especially email addresses) with the Procurement team. We use these details to communicate with providers. It is very important that we reach the correct person in your organisation to receive appropriate referrals and timely updates from DCC, and that you do not miss out on any opportunities. Please ensure we have your most recent email address.


Webinar on Prevention of Moisture Associated Skin Damage (MASD)

The Northern Devon Care Homes Team are pleased to invite you to Free Educational Webinar - held via MS Teams regarding The Prevention of Moisture Associated Skin Damage (MASD) in clients. 

The event is held in collaboration with Medicareplus Limited and hosted by the Northern Devon Care Homes Team on Tuesday 6 June from 2-4pm and you can join using this booking form: https://forms.office.com/e/2SYg2kj0e3 


Webinars, online training and forums in one place

Make sure you have the opportunity to participate in local and national webinars, online forums and training by visiting our website.


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