PEN weekly newsletter 30 March 2023

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Provider Engagement Network and NHS logo Header

  Supporting health and social care providers in Devon

Welcome to the latest edition, British Summer Time is now here we hope you are enjoying the lighter evenings. In this weeks issues there is an article about our Market Sustainability Plan and 2023/2024's Inflationary Uplifts. 

We do our best to keep the content and structure of our PEN website up-to-date in these fast-changing times and your suggestions on how to improve the website are always welcome.


Market Sustainability Plan (MSP)

Here is the Market Sustainability Plan, which has been submitted the Department of Health and Social Care (DHSC) following Devon County Council’s Cost of Care exercise.

Devon County Councils Final MSP – March 2023.pdf


Inflationary Uplifts 23/24

Providers have now been notified of their 23/24 uplifts as per the values below.

Care home fees 2023-24

Personalised fee model:

Accommodation cost inflation

Residential accommodation payment increases to £396 per week

Nursing accommodation payment increases to £414 per week.

Care hour inflation

Composite base rate will increase by National Living Wage to £11.09 per hour (excluding on-costs)

Care cost hourly rate, including on-costs will increase by 8.26% to £14.16 per hour.

Banded and non-banded rates:

The banded fee model rates will increase by between 9.86% to 11.02%

Non-banded fee model rate will increase by 10.38%.

The new rates will be effective from 3 April 2023.

If your organisation has not received formal notification of these changes, please contact: socialcarebusinessrelations-mailbox@devon.gov.uk

Community based services fees 2023-24

An inflationary increase of 5% will be applied to all existing rates, up to a maximum of £27.68 per hour.

These will be effective from 27 March 2023.

If your organisation has not received formal notification of these changes, please contact: socialcarebusinessrelations-mailbox@devon.gov.uk


Increase to Funded Nursing Care rates from 1 April, details below

Additional funds will help cover the costs of nursing care, ensuring the vital service can continue to support the needs of residents who rely on it.

Increased funding for care homes providing nursing - GOV.UK (www.gov.uk)


Chair Give Away from Independent Living Centre

There currently are two posture support chairs in the Millbrook stores which we have not been able to use, and Independent Living Centre, would like to donate them to any care homes who are able to collect and make use of them for their residents. Please could you share the list below with any care homes who may be interested and ask them to contact us on ilc-exeter@devon.gov.uk if they would like one. They will be allocated on a first come first served basis. 

  1. Manual Careflex Hydrotilt in blue, 18” seat width (seat depth and footplate height are adjustable) Serial number: 43402 Millbrook Number: RSP000226580
  2. Manual Careflex Hydrotilt in blue, 19” seat width (seat depth and footplate height are adjustable) Serial number: 45577 Millbrook Number: RSP000339960

Please see user manual and this film of the chair in action.  https://careflex.online/hydrotilt/howtovideos


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Housing with Support, Enabling, & Day Services Sector Forum reminder

The countywide Housing with Support, Enabling, & Day Services Sector Forum meets monthly on the last Thursday of the month from 11am until 12 noon. It‘s a chance for organisations who provide supported living, enabling, extra care, shared lives, day services, enabling and the homeless support services that are commissioned by DCC, to get together to discuss or raise any strategic or process issues rather than individual service users issues.
The main aim is to unblock any barriers we encounter when working across this market, escalate issues appropriately and basically join up our work better. If you deliver these services and would like to join the forum then please contact us: socialcarebusinessrelations-mailbox@devon.gov.uk

March – Thursday 30 11am-12noon

April – Thursday 27 11am-12noon

May – Thursday 25 11am-12noon

June – Thursday 29 11am-12noon

July – Thursday 27 11am-12noon

August – Thursday 31 11am-12noon

September – Thursday 28 11am-12noon

October – Thursday 26 11am-12noon

November – Thursday 30 11am-12noon


County Care Home Forum

County Care Home Forum:

An open invitation to all care homes within the Devon County Council footprint to regularly meet with Devon’s Market Management Team, CCG, commissioners and other professionals to share information on key topics of interest and concern, hear about and get involved in care home commissioning work and find out more about other key national and local care home priorities.

2-3pm, Tuesday 25 April 

2-3pm, Tuesday 23 May 

2-3pm, Tuesday 27 June 

2-3pm, 25 July 

2-3pm, 26 September

2-3pm, 31 October 

2-3pm, 28 November 

There will be no meeting in August and December.

Invitations for the monthly meetings will include a meeting joining link which will be sent out to care homes prior to each meeting.


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NEW! Optimal Handed Care - Moving and Handling Course

The Health and Social Care Skills Accelerator Programme (HSSAP), part funded by the European Social Fund (ESF) is pleased to be offering FREE Optimal Handed Care Moving and Handling courses to Domiciliary Care Providers to support you and your organisation with single handed care approaches. These 3-hour sessions will increase your confidence and enhance your practical skills in safe moving and handling practice.

Courses will run weekly and be available through Petroc College and South Devon College from March to July 2023.

Spaces are limited so book early to avoid disappointment! To find out more or to book a place, please contact hssap@petroc.ac.uk or louisenorthcott@southdevon.ac.uk.

*Eligibility criteria applies.

** Places are only open to care staff that already have the mandatory Moving and Handling Training qualification.

HSSAP footer

Are you struggling with the cost of living? Reminder!

There's some useful advice on our website for residents and businesses in Devon who are struggling to afford to pay for their energy, water, food or other essential items. It includes information about support for low-income families via the Household Support Fund, such as free school meal holiday vouchers, the holiday activities and food programme and 'Fuel, Food and More' grants.

There's also help for those using pre-payment meters, and who are struggling to meet their energy needs, via Citizens Advice Devon.

The Warm Spaces website has a map of places in the community that are free to go and be comfortable and warm with no judgement. They include places such community centres, churches and libraries. 

If you can't afford the food you need, you can contact one of Devon's foodbanks listed on our PinPoint website. There are a number of supermarkets, cafés and restaurants offering free or £1 meals for children during the school holidays.


‘Pinpoint’ – the Devon Community Directory

PinPoint is Devon's community directory, used by the public, GP’s, health sector, DCC staff in order to find suitable services and support in their local area. Please can providers ensure you have your company/ service details registered on here and ensure the information is always up to date. It is populated by providers through setting up an account. If you need help or see any errors please email pinpoint@devon.gov.uk


Are your contact details up-to-date?

We encourage providers to update their contact details (especially email addresses) with the Procurement team. We use these details to communicate with providers. It is very important that we reach the correct person in your organisation to receive appropriate referrals and timely updates from DCC, and that you do not miss out on any opportunities. Please ensure we have your most recent email address.


Get involved in Provider Engagement Network activities

There are a variety of ways for you to engage with us. These include regular emails, newsletters, webinars and engagement meetings. 

PEN participation - Provider Engagement Network (devon.gov.uk)


NICE newsletters and alerts sign up

Keep up to date with the latest news and guidance that may impact on your service and clients via the National Institute for Health and Care Excellence (NICE)

Sign up to receive NICE newsletters here.


Webinars, online training and forums in one place

Make sure you have the opportunity to participate in local and national webinars, online forums and training by visiting our website.


Remember to share your good news stories in this newsletter

Has your support helped transform someone’s life? Have you got innovative practice to share? Send us your celebratory photos and words and we will help share good practice.

Revisit previous good news stories


Issue 119, 30 March2023


Are your colleagues missing out? Ask them to sign-up to this PEN newsletter here!


Devon’s residents are being urged to “Get Boosted Now”

COVID-19 and Flu vaccination updated FAQs

FAQs about COVID-19 and Flu vaccinations have been updated in preparation for this Winter.


Latest local walk-in vaccination centres 

We put together details of walk-in vaccination centres available across Devon (including Plymouth) over the next week to help staff get their booster vaccinations. You can also use the NHS website to find a walk-in vaccination site.


Introducing the new Eastern Training & Education Opportunities page

A page full of funded training in collaboration with the Eastern Care Services Team and others. Including Restore2, oral health, prevention & control of infections and more! Available for Registered Care Homes and Care Providers in Mid Devon, East Devon and Exeter.


Proud to Care logo

Proud to Care support

Proud to Care is Devon County Council’s team dedicated to raising the profile of Adult Social Care, and supporting providers with recruiting, retaining, and training staff in the sector. We have several free-to-use tools to help with your recruitment activities, including:

® A self-service Jobs Board - Advertise and manage your vacancies quickly and efficiently.

® Job Matching Service - Our Recruitment and Retention Advisers will support suitable applicants to apply and interview for your roles advertised on our Jobs Board.

® Social Media support - To increase the exposure of your vacancies.

® Fully funded training opportunities - To upskill and retain your valued staff. This training is provided through The Health and Social Care Skills Accelerator Programme (HSSAP), part funded by the European Social Fund.

To find out more, please email Proud to Care or the HSSAP Team.


Self-Neglect Provider Training

Here is the full list of all the training offers with Grey Matter Learning and details on how providers can access below.  

A selection of eLearning that might be suitable for Self-Neglect:

How to access Grey Matter Learning

To sign up for an account, all providers and personal assistants contact the Grey Matter Learning team. Select access training and then complete the contact us page that you would like an account under the Devon County Council funding. A member of the Grey Matter Learning team will then be in touch with you to set up an account.


ESF logo

Intergrated Care System for Devon (ICSD)

Employee Assistance Programme

The Confidential Care CiC is now offering Employee Assistance Programme (EAP) to all Devon’s adult social care providers, including personal assistants. It is a free and confidential support and counselling service available 24/7 throughout the year.

More information about the programme are available online to share and promote. 

Whether you are after practical advice or emotional support with work or personal issues, CiC can offer expert guidance.  

You can access the EAP by calling them on 0800 085 1376 or via email. 


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DCC COVID-19 updates

Coronavirus advice to the public

Weekly stakeholder briefing

Coronavirus local dashboard and data (report on confirmed cases and deaths at a district level).


PEN events calendar

Check the calendar for future events.


National COVID-19 guidance updates

The GOV.UK website

The NHS.UK website


National vaccination publication collection

The national government page contains vaccination guidance, training resources, consent forms, letters, leaflets, posters and more.


Integrated Care System for Devon (ICSD)

ICSD is a partnership of health and social care organisations working together with local communities across Devon, Plymouth and Torbay to improve people’s health, wellbeing and care. Their website contains general information on vaccination including FAQs.


NHS Devon vaccination stakeholder briefings

Read the latest weekly briefing and view previous ones.


PEN newsletter archive

View previous issues