PEN weekly newsletter 23 March 2023

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Provider Engagement Network and NHS logo Header

  Supporting health and social care providers in Devon

Spring is in the air, please remember that the clocks change this weekend and please note our dates for the new Housing with Support, Enabling, & Day Services Sector Forums have been set for the year and appear below.

We do our best to keep the content and structure of our PEN website up-to-date in these fast-changing times and your suggestions on how to improve the website are always welcome.


South West Care Home Network

The South West Care Home Network Event takes place four times a year and is an opportunity to hear from care homes and experts in Adult & Social Care about managing deterioration in residents. 

June 22 at 10 am - 12:30 pm

South West Care Home Network - The South West Academic Health Science Network (SWAHSN)


Housing with Support, Enabling, & Day Services Sector Forum

The countywide Housing with Support, Enabling, & Day Services Sector Forum meets monthly on the last Thursday of the month from 11am until 12 noon. It‘s a chance for organisations who provide supported living, enabling, extra care, shared lives, day services, enabling and the homeless support services that are commissioned by DCC, to get together to discuss or raise any strategic or process issues rather than individual service users issues.
The main aim is to unblock any barriers we encounter when working across this market, escalate issues appropriately and basically join up our work better. If you deliver these services and would like to join the forum then please contact us: socialcarebusinessrelations-mailbox@devon.gov.uk

March – Thursday 30 11am-12noon

April – Thursday 27 11am-12noon

May – Thursday 25 11am-12noon

June – Thursday 29 11am-12noon

July – Thursday 27 11am-12noon

August – Thursday 31 11am-12noon

September – Thursday 28 11am-12noon

October – Thursday 26 11am-12noon

November – Thursday 30 11am-12noon


Care Home Sector Forum on 28 March

Please join us for the next County Care Home Forum meeting on Tuesday 28 March, 2-3pm.  An open invitation to all care homes within the Devon County Council footprint to regularly meet with Devon’s Market Management Team, NHS Devon, commissioners and other professionals to share information on key topics of interest and concern, hear about and get involved in care home commissioning work and find out more about other key national and local care home priorities. 

March’s meeting will be themed around Market Oversight - please join us to find out more about the Bed Bureau, the process used for making placements in care homes and an opportunity for you to share your experiences of the Bed Bureau and have worked with DCHC (Devon Care Home Collaborative) to finalise the agenda.

Click here to join the meeting on Microsoft Teams and we look forward to seeing you all there.


Higher Development Award- Level one joint pilot!

Last chance to register by 10am 27 March. Fully funded training and available for all social care providers across Devon and Plymouth, virtual flexible training. Learning delivered by South Devon College. Level one employability skills, workplace improvement project and functional skills 28/03/2023 - 24/07/2023.

You’ll cover:

  • Working in a team
  • Developing customer service skills
  • Time management skills
  • Improving own learning and performance
  • Environmental awareness
  • Problem solving at work

Perfect for new starters and existing staff to build confidence. Find out more and apply today!


RESTORE2 training to ALL Care Providers in North Devon 

What is RESTORE2?  (see video link 1 RESTORE2 What Is It - YouTube) 

It is a tool used by Residential and Nursing Homes and Domiciliary Care Agencies to recognise and escalate deterioration in individuals in their care. It is designed to support staff to: - 

  • Recognise when a person may be deteriorating or is at risk of physical deterioration 
  • Act appropriately according to the persons care plan to protect and manage the person 
  • Obtain a complete set of physical observations and the use of "soft signs” to inform escalation and communication with health professionals 
  • Speak with the appropriate health professionals in a timely way to get the right help, in the right place 
  • Provide a clear escalation history to health professionals to support their decision making.  

To book on this topic please complete and submit Pre-Training Assessment form via the following /link or QR code: 

Completion of this form enables us to ‘tailor’ the RESTORE2 training to your care setting.   

A member of the team will contact you to arrange a date for your training on receipt of the completed Pre-Assessment Form as above. 


Prevention of Moisture Associated Skin Damage (MASD)  Webinar

The Northern Devon Care Homes Team are pleased to invite you to a Free  Prevention of MASD Webinar - held via Microsoft  Teams in collaboration with Medicareplus Limited  

Hosted by the Northern Devon Care Homes Team 

Wednesday 29 March 2023 

2-4pm

Topics include 

  • The Stratum Corneum and Acid Mantle Moisture Associated Skin Damage (MASD) 
  • Incontinence Related Skin Damage (IAD) 
  • Pressure Ulceration V’s Moisture lesions 
  • S.M.A.R.T Skin Moisture Alert Reporting Tool 
  • Treatment protocol – Choosing the correct skin barrier protectant 

To attend this session please complete and submit the online booking form via this link:  https://forms.office.com/e/2SYg2kj0e3  

Following completion of above you will receive a email acknowledgement of your booking.

For further information please email: rduh.northerncarehomesteam@nhs.net 


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NEW! Optimal Handed Care - Moving and Handling Course

The Health and Social Care Skills Accelerator Programme (HSSAP), part funded by the European Social Fund (ESF) is pleased to be offering FREE Optimal Handed Care Moving and Handling courses to Domiciliary Care Providers to support you and your organisation with single handed care approaches. These 3-hour sessions will increase your confidence and enhance your practical skills in safe moving and handling practice.

Courses will run weekly and be available through Petroc College and South Devon College from March to July 2023.

Spaces are limited so book early to avoid disappointment! To find out more or to book a place, please contact hssap@petroc.ac.uk or louisenorthcott@southdevon.ac.uk.

*Eligibility criteria applies.

** Places are only open to care staff that already have the mandatory Moving and Handling Training qualification.

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Are you struggling with the cost of living? Reminder!

There's some useful advice on our website for residents and businesses in Devon who are struggling to afford to pay for their energy, water, food or other essential items. It includes information about support for low-income families via the Household Support Fund, such as free school meal holiday vouchers, the holiday activities and food programme and 'Fuel, Food and More' grants.

There's also help for those using pre-payment meters, and who are struggling to meet their energy needs, via Citizens Advice Devon.

The Warm Spaces website has a map of places in the community that are free to go and be comfortable and warm with no judgement. They include places such community centres, churches and libraries. 

If you can't afford the food you need, you can contact one of Devon's foodbanks listed on our PinPoint website. There are a number of supermarkets, cafés and restaurants offering free or £1 meals for children during the school holidays.


Get involved in Provider Engagement Network activities

There are a variety of ways for you to engage with us. These include regular emails, newsletters, webinars and engagement meetings. 

PEN participation - Provider Engagement Network (devon.gov.uk)


Are your contact details up-to-date?

We encourage providers to update their contact details (especially email addresses) with the Procurement team. We use these details to communicate with providers. It is very important that we reach the correct person in your organisation to receive appropriate referrals and timely updates from DCC, and that you do not miss out on any opportunities. Please ensure we have your most recent email address.


Webinars, online training and forums in one place

Make sure you have the opportunity to participate in local and national webinars, online forums and training by visiting our website.


Remember to share your good news stories in this newsletter

Has your support helped transform someone’s life? Have you got innovative practice to share? Send us your celebratory photos and words and we will help share good practice.

Revisit previous good news stories


Changing Places Toilet officially opens at Made-Well

The official opening of the Changing Places Toilet will take place on Tuesday 11th April at 1pm. Changing Places toilets (CPT) in England – are larger accessible toilets for people who cannot use standard accessible toilets, with equipment such as hoists, curtains, adult-sized changing benches, and space for carers.

Issue 119, 23 March2023


Are your colleagues missing out? Ask them to sign-up to this PEN newsletter here!


Devon’s residents are being urged to “Get Boosted Now”

COVID-19 and Flu vaccination updated FAQs

FAQs about COVID-19 and Flu vaccinations have been updated in preparation for this Winter.


Latest local walk-in vaccination centres 

We put together details of walk-in vaccination centres available across Devon (including Plymouth) over the next week to help staff get their booster vaccinations. You can also use the NHS website to find a walk-in vaccination site.


Introducing the new Eastern Training & Education Opportunities page

A page full of funded training in collaboration with the Eastern Care Services Team and others. Including Restore2, oral health, prevention & control of infections and more! Available for Registered Care Homes and Care Providers in Mid Devon, East Devon and Exeter.


Proud to Care Logo

Proud to Care support

Proud to Care can support with your recruitment and retention needs. Sign up on our FREE jobs board to post your vacancies.

We have our updates page with news on current opportunities, resources and initiatives. Take a look to see what you could access. To find out more on how we can support you, please email Proud to Care.

Access Fully Funded training opportunities through The Health and Social Care Skills Accelerator Programme (HSSAP), part funded by the European Social Fund. Or contact our team for more information by email.


Self-Neglect Provider Training

Here is the full list of all the training offers with Grey Matter Learning and details on how providers can access below.  

A selection of eLearning that might be suitable for Self-Neglect:

How to access Grey Matter Learning

To sign up for an account, all providers and personal assistants contact the Grey Matter Learning team. Select access training and then complete the contact us page that you would like an account under the Devon County Council funding. A member of the Grey Matter Learning team will then be in touch with you to set up an account.


ESF logo

Intergrated Care System for Devon (ICSD)

Employee Assistance Programme

The Confidential Care CiC is now offering Employee Assistance Programme (EAP) to all Devon’s adult social care providers, including personal assistants. It is a free and confidential support and counselling service available 24/7 throughout the year.

More information about the programme are available online to share and promote. 

Whether you are after practical advice or emotional support with work or personal issues, CiC can offer expert guidance.  

You can access the EAP by calling them on 0800 085 1376 or via email. 


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DCC COVID-19 updates

Coronavirus advice to the public

Weekly stakeholder briefing

Coronavirus local dashboard and data (report on confirmed cases and deaths at a district level).


PEN events calendar

Check the calendar for future events.


National COVID-19 guidance updates

The GOV.UK website

The NHS.UK website


National vaccination publication collection

The national government page contains vaccination guidance, training resources, consent forms, letters, leaflets, posters and more.


NHS Devon vaccination stakeholder briefings

Read the latest weekly briefing and view previous ones.


PEN newsletter archive

View previous issues


Integrated Care System for Devon (ICSD)

ICSD is a partnership of health and social care organisations working together with local communities across Devon, Plymouth and Torbay to improve people’s health, wellbeing and care. Their website contains general information on vaccination including FAQs.


‘Pinpoint’ – the Devon Community Directory

PinPoint is Devon's community directory, used by the public, GP’s, health sector, DCC staff in order to find suitable services and support in their local area. Please can providers ensure you have your company/ service details registered on here and ensure the information is always up to date. It is populated by providers through setting up an account. If you need help or see any errors please email pinpoint@devon.gov.uk


NICE newsletters and alerts sign up

Keep up to date with the latest news and guidance that may impact on your service and clients via the National Institute for Health and Care Excellence (NICE)

Sign up to receive NICE newsletters here.