PEN weekly newsletter 10 November 2022

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Provider Engagement Network and NHS logo Header

  Supporting health and social care providers in Devon

This week’s issue contains links to the recently updated Quick Guide to COVID-19 and flu outbreaks for care homes and an appeal for all providers to help with the booster vaccination roll-out.

We do our best to keep the content and structure of our PEN website up-to-date in these fast-changing times and your suggestions on how to improve the website are always welcome.


Quick Guide to managing Covid and Flu in Care Homes

Devon County Council has produced a Quick Guide to managing COVID-19 and Influenza in care home settings based on the latest guidance, as of 7 November 2022.


Updated Standard Operating Procedure for Care Home outbreaks

As well as producing the above ‘Quick Guide’ the full Standard Operating Procedure for dealing with COVID-19 and influenza outbreaks in care homes has now been updated.


Smart Home Event

The Independent Living Centre's Smart Home event 18th - 20th of October 2022 was a huge success showcasing the latest technology and apps. 

See our website for our smart home article which gives an insight to the event.

If you missed it this year, we will be holding a smart home event yearly so keep an eye out on our website for next year's date release. 


South West Care Home Network event from SWAHSN

1 December 10am-12.30pm

This South West Academic Health Science Network (SWAHSN) event will provide a platform for learning and sharing ideas for improving the range of services that care homes provide. We aim to bring together care home managers, staff, leaders, CCGs, local authorities and experts from across the sector to look at improvements, examples of good practice and interventions that will support and develop care homes. This event will focus on work taking place in the South West (Devon, Cornwall and Somerset).

The South West Care Home Network will be hosting events four times a year, focusing on the improvement and safety outcomes of work in care homes by promoting collaboration, co-production of new procedures in high-quality care in managing deterioration and medicine safety in line with the National Patient Safety Programme.

South West Care Home Network - The South West Academic Health Science Network (SWAHSN)


COVID-19 booster rollout - can providers please help?

Thanks to those who responded to our vaccination survey, we received some great responses and are now able to offer outreach vaccination visits to larger or groups of smaller providers – together with vaccine confidence support.

If you are interested in taking part and think this would help support your business and protecting your staff and the people they support please get in touch.

Vaccination uptake for frontline workers remains lower than we would like and we need your help.


The Oliver McGowan LD and Autism Mandatory Training

The Oliver McGowan Mandatory Training on Learning Disability and Autism has been co-produced, trialled, independently evaluated and will be co-delivered by trainers with lived experience of learning disability and autism.   

In July the Health and Care Act 2022 introduced a requirement that regulated service providers ensure their staff receive training on learning disability and autism which is appropriate to the person’s role.  

The Oliver McGowan Mandatory Training on Learning Disability and Autism | Health Education England (hee.nhs.uk)


Energy or network suppliers Free Priority Services Register - reminder!

If you care for someone who is elderly, very ill, physically or mentally disabled or relies on power for their medical equipment, who would be affected if their electricity and water supply were interrupted, you can apply to be on their energy or network supplier’s free support Priority Services Register. If, for example, a water main bursts, or a pylon comes down due to a storm and they were no longer receiving water or electricity, they can receive priority support from their utility company. You don’t have to be the bill payer to register, as their carer you can contact them on their behalf. For water: contact South West Water on 0344 346 1010 or Minicom 0800 169 9965 (Text Relay is also available) or visit: www.southwestwater.co.uk/help/priority-services For electricity: contact Western Power Distribution (now part of the National Grid) call 105 or on 0800 6783 105. Next Generation Texting and Textphone dial 18001 0800 6783 105 or Minicom: 0845 601 2318. For more info visit: www.westernpower.co.uk/customers-and[1]community/priority-services.


New Safeguarding Adult Concerns Guidance

The new guidance relates to frequent occurring situations including whether a referral for a safeguarding adult concern should be made.

Policy and guidance - Devon Safeguarding Adults Partnership


Get involved in Provider Engagement Network activities

There are a variety of ways for you to engage with us. These include regular emails, newsletters, webinars and engagement meetings. 

PEN participation - Provider Engagement Network (devon.gov.uk)


Integrated Care System for Devon (ICSD)

ICSD is a partnership of health and social care organisations working together with local communities across Devon, Plymouth and Torbay to improve people’s health, wellbeing and care. Their website contains general information on vaccination including FAQs.


PinPoint – Devon Community Directory

PinPoint is Devon's community directory, used by the public, GP’s, health sector, DCC staff in order to find suitable services and support in their local area. Please can providers ensure you have your company/ service details registered on here and ensure the information is always up to date. It is populated by providers through setting up an account. If you need help or see any errors please email pinpoint@devon.gov.uk


Are your contact details up-to-date?

We encourage providers to update their contact details (especially email addresses) with the Procurement team. We use these details to communicate with providers. It is very important that we reach the correct person in your organisation to receive appropriate referrals and timely updates from DCC, and that you do not miss out on any opportunities. Please ensure we have your most recent email address.


Remember to share your good news stories in this newsletter

Has your support helped transform someone’s life? Have you got innovative practice to share? Send us your celebratory photos and words and we will help share good practice.

Revisit previous good news stories


Issue 103, 10 November 2022


Are your colleagues missing out? Ask them to sign-up to this PEN newsletter here!


Devon’s residents are being urged to “Get Boosted Now”

Latest local walk-in vaccination centres

We put together details of walk-in vaccination centres available across Devon (including Plymouth) over the next week to help staff get their booster vaccinations. You can also use the NHS website to find a walk-in vaccination site.


COVID-19 and Flu vaccination updated FAQs

FAQs about COVID-19 and Flu vaccinations have been updated in preparation for this Winter.


Proud to Care Logo

Proud to Care support

Proud to Care can support with your recruitment and retention needs. Sign up on our FREE jobs board to post your vacancies.

We have our updates page with news on current opportunities, resources and initiatives. Take a look to see what you could access. To find out more on how we can support you, please email Proud to Care.

Access Fully Funded training opportunities through The Health and Social Care Skills Accelerator Programme (HSSAP), part funded by the European Social Fund. Or contact our team for more information by email.

ESF logo

National COVID-19 guidance updates

The GOV.UK website

The NHS.UK website


Intergrated Care System for Devon (ICSD)

Employee Assistance Programme

The Confidential Care CiC is now offering Employee Assistance Programme (EAP) to all Devon’s adult social care providers, including personal assistants. It is a free and confidential support and counselling service available 24/7 throughout the year.

More information about the programme are available online to share and promote. 

Whether you are after practical advice or emotional support with work or personal issues, CiC can offer expert guidance.  

You can access the EAP by calling them on 0800 085 1376 or via email. 


Webinars, online training and forums in one place

Make sure you have the opportunity to participate in local and national webinars, online forums and training by visiting our website.


PEN events calendar

Check the calendar for future events.


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National vaccination publication collection

The national government page contains vaccination guidance, training resources, consent forms, letters, leaflets, posters and more.


NHS Devon vaccination stakeholder briefings

Read the latest weekly briefing and view previous ones.


DCC COVID-19 updates

Coronavirus advice to the public

Weekly stakeholder briefing

Coronavirus local dashboard and data (report on confirmed cases and deaths at a district level).


PEN newsletter archive

View previous issues