PEN weekly newsletter 3 November 2022

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  Supporting health and social care providers in Devon

This week’s issue contains a link to the new Winter Planning resource pack which covers many aspects of adult social care for the coming season, including COVID-19 and flu vaccination.

We do our best to keep the content and structure of our PEN website up-to-date in these fast-changing times and your suggestions on how to improve the website are always welcome.


South West Care Home Winter Resource Pack

NHS England have created a care home winter resource pack. The purpose of this resource pack is to provide guidance and useful links to information for Care Homes in the South West. The information is aligned with national guidance, including good practice which can be embedded locally by care providers.

NHSE South West Care Home Winter Resource Pack October 2022_V1.pptx


Care Homes – Please ensure staff are available to assess new Hospital Discharge Referrals and accept Admissions

As system Winter pressures increase within our hospitals, we are reminding all care homes to please ensure that there are nominated responsible staff available at all times, to assess potential hospital discharge referrals and support with new admissions.


New Safeguarding Adult Concerns Guidance

The new guidance relates to frequent occurring situations including whether a referral for a safeguarding adult concern should be made.

Policy and guidance - Devon Safeguarding Adults Partnership


Energy or network suppliers Free Priority Services Register - reminder!

If you care for someone who is elderly, very ill, physically or mentally disabled or relies on power for their medical equipment, who would be affected if their electricity and water supply were interrupted, you can apply to be on their energy or network supplier’s free support Priority Services Register. If, for example, a water main bursts, or a pylon comes down due to a storm and they were no longer receiving water or electricity, they can receive priority support from their utility company. You don’t have to be the bill payer to register, as their carer you can contact them on their behalf. For water: contact South West Water on 0344 346 1010 or Minicom 0800 169 9965 (Text Relay is also available) or visit: www.southwestwater.co.uk/help/priority-services For electricity: contact Western Power Distribution (now part of the National Grid) call 105 or on 0800 6783 105. Next Generation Texting and Textphone dial 18001 0800 6783 105 or Minicom: 0845 601 2318. For more info visit: www.westernpower.co.uk/customers-and[1]community/priority-services For general information about the Priority Services Register visit: www.ofgem.gov.uk/getting[1]extra-help-priority-services-register


Webinar on embedding a wellbeing culture in your workforce 

10 November 10.30am -12.00pm | Zoom webinar

This workshop focuses on top tips for embedding a wellbeing culture in organisations delivering social care. Hear directly from the National Wellbeing Steering Group, councils and partners on both the strategic organisational changes and discrete tips individuals and managers can adopt to support their teams.

Book your place on Top tips for embedding a wellbeing culture 


MoneyHelper online financial advice and support

Free and impartial help with money, backed by the government | MoneyHelper is available at this national website.


Data Security and Protection Toolkit reminder

The DSPT (Data Security Protection Toolkit) is a free online self-assessment toolkit that helps evidence that your organisation manages personal data, both digitally and in paper form, in a safe and secure way. It helps demonstrate compliance with data protection legislation, answers two of the CQC Key Lines of Enquiry and provides reassurance to residents, clients, families, and professionals that you manage data appropriately. Importantly, it provides opportunities; ongoing use of NHSmail and potential sharing of care records.


Devon County Council Budget challenge

You may have heard or read in the news about the difficulty that Councils are facing financially; the increasing demand on services, especially within adults and children's social care, and a dramatic rise in costs to deliver those services, and inflation.

Read Devon County Council’s official statement on the financial challenge currently facing the local authority…

Our financial situation has never been so bleak as it is now (govdelivery.com) 


Cost of living support for people with Learning Disabilities and Autism

For people with a learning disability and autistic people, the rising costs of fuel, food and other essentials will place them at greater risk of hardship. We have published a resource for council staff supporting people with a learning disability and autistic people. To get involved, offer examples of action that councils are taking, or suggestions for the resource contact chip@local.gov.uk 


Get involved in Provider Engagement Network activities

There are a variety of ways for you to engage with us. These include regular emails, newsletters, webinars and engagement meetings. 

PEN participation - Provider Engagement Network (devon.gov.uk)


Integrated Care System for Devon (ICSD)

ICSD is a partnership of health and social care organisations working together with local communities across Devon, Plymouth and Torbay to improve people’s health, wellbeing and care. Their website contains general information on vaccination including FAQs.


PinPoint – Devon Community Directory

PinPoint is Devon's community directory, used by the public, GP’s, health sector, DCC staff in order to find suitable services and support in their local area. Please can providers ensure you have your company/ service details registered on here and ensure the information is always up to date. It is populated by providers through setting up an account. If you need help or see any errors please email pinpoint@devon.gov.uk


Are your contact details up-to-date?

We encourage providers to update their contact details (especially email addresses) with the Procurement team. We use these details to communicate with providers. It is very important that we reach the correct person in your organisation to receive appropriate referrals and timely updates from DCC, and that you do not miss out on any opportunities. Please ensure we have your most recent email address.


Remember to share your good news stories in this newsletter

Has your support helped transform someone’s life? Have you got innovative practice to share? Send us your celebratory photos and words and we will help share good practice.

Revisit previous good news stories


Issue 1023, 3 November 2022


Are your colleagues missing out? Ask them to sign-up to this PEN newsletter here!


Devon’s residents are being urged to “Get Boosted Now”

Latest local walk-in vaccination centres

We put together details of walk-in vaccination centres available across Devon (including Plymouth) over the next week to help staff get their booster vaccinations. You can also use the NHS website to find a walk-in vaccination site.


COVID-19 and Flu vaccination updated FAQs

FAQs about COVID-19 and Flu vaccinations have been updated in preparation for this Winter.


Proud to Care Logo

Proud to Care support

Proud to Care can support with your recruitment and retention needs. Sign up on our FREE jobs board to post your vacancies.

We have our updates page with news on current opportunities, resources and initiatives. Take a look to see what you could access. To find out more on how we can support you, please email Proud to Care.

Access Fully Funded training opportunities through The Health and Social Care Skills Accelerator Programme (HSSAP), part funded by the European Social Fund. Or contact our team for more information by email.

ESF logo

National COVID-19 guidance updates

The GOV.UK website

The NHS.UK website


Intergrated Care System for Devon (ICSD)

Employee Assistance Programme

The Confidential Care CiC is now offering Employee Assistance Programme (EAP) to all Devon’s adult social care providers, including personal assistants. It is a free and confidential support and counselling service available 24/7 throughout the year.

More information about the programme are available online to share and promote. 

Whether you are after practical advice or emotional support with work or personal issues, CiC can offer expert guidance.  

You can access the EAP by calling them on 0800 085 1376 or via email. 


Webinars, online training and forums in one place

Make sure you have the opportunity to participate in local and national webinars, online forums and training by visiting our website.


PEN events calendar

Check the calendar for future events.


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National vaccination publication collection

The national government page contains vaccination guidance, training resources, consent forms, letters, leaflets, posters and more.


NHS Devon vaccination stakeholder briefings

Read the latest weekly briefing and view previous ones.


DCC COVID-19 updates

Coronavirus advice to the public

Weekly stakeholder briefing

Coronavirus local dashboard and data (report on confirmed cases and deaths at a district level).


PEN newsletter archive

View previous issues