PEN weekly newsletter 28 July 2022 updated

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  Supporting health and social care providers in Devon

On Monday, we issued a Newsflash reminding care home and home care providers that 31 July is the deadline for Cost of Care returns; this includes links to sources of support and a Ministerial letter emphasising the importance of this exercise. Please make sure you return your data by then so it can inform national calculations.

In response to questions about the new Integrated Care System for Devon, this issue contains two films explaining the new system: one local and one national.

We do our best to keep the content and structure of our PEN website up-to-date in these fast-changing times and your suggestions on how to improve the website are always welcome.


Cost of Care reminder

This week we sent out a Cost of Care Newsflash, including a Ministerial letter underlining the importance of this exercise, as the deadline for returns is this Sunday. Our website has all of the latest information including links to Cost of Care support for both care homes and personal care.

Please note: The deadline for submissions is 31 July. 


PAMMS pilot volunteers wanted - please note this version has the correct email address linked

The Provider Assessment And Market Management Solution (PAMMS) is an online assessment tool which will be used to help Devon County Council’s oversight of care delivered by providers of adult social care services.

We are about to commence a pilot, which will help us better understand use of the tools available to us and ensure we design an approach to quality and contract monitoring which is not overly arduous or time consuming for you.

We would like to ask providers to register their interest in being part of this important project which will shape Devon’s approach, please email socialcarebusinessrelations-mailbox@devon.gov.uk

Please note: this is the correct email address


Care Home Capacity Tracker changes

There are a number of changes to Care Home Capacity Tracker over the coming months. Please ensure that the person responsible for updating the capacity tracker is aware of these changes.

From 31 July...

The following data will be mandatory (to be entered no later than 11pm on the 14th day of each month or the next working day when the 14th is on a weekend or public holiday). Data must be no more than a week out of date: 

  • Care home bed vacancies
  • Workforce resourcing, including absences
  • Vaccinations - COVID-19 and seasonal, including data relating to the coming autumn's COVID-19 booster campaign
  • Visiting data

From August...

Everything on one page: Providers will only need to update one screen, as opposed to separate daily/weekly/monthly tabs, with clearly labelled sections (should make data entry easier)

From September...

Changes to the vaccination data - The following questions will be removed:

  • Numbers of care home residents, directly employed care home staff, agency staff in care homes, and domiciliary care staff who are known to have received a first dose of the COVID-19 vaccination in the UK
  • Numbers of directly employed care home staff and agency staff in care homes self-certifying as being fully vaccinated abroad
  • Numbers of care home residents, directly employed care home staff, agency staff in care homes, and domiciliary care staff who are known to have received a booster of the COVID-19 vaccination in the UK
  • Number of care home residents who are known to have received a 2nd booster of the COVID-19 vaccination in the UK

These questions will be replaced with:

  • Numbers of care home residents, directly employed care home staff, agency staff in care homes, and domiciliary care staff known to have received a full primary course of the COVID-19 vaccination
  • Numbers of care home residents, directly employed care home staff, agency staff in care homes, and domiciliary care staff known to have received an Autumn booster*.

Please note that a full primary course does not include COVID-19 boosters. For most people, a full primary course is defined as 2 doses of COVID-19 vaccination. For a small number of people, however, including people who were vaccinated abroad, people who have received a single-dose vaccination such as Janssen, or people who are severely immunosuppressed, a full primary course may mean a different number of doses.

As Capacity Tracker will no longer include a separate question asking for the number of care home staff who have been fully vaccinated abroad, individuals falling in this category should be recorded as having received a full primary course of COVID-19 vaccination, together with those who received it in the UK.

*An Autumn booster is defined as any booster delivered under the Autumn booster campaign, expected to begin in September 2022, as announced in May 2022.

From October...

  • COVID-19 vaccination data collection will be mandated.

From November...

  • Enforcement mechanism will be rolled out — financial penalties set at same level as CQC registration fee — But this will be a last step!

Capacity Tracker contacts for queries

For general queries contact the Support Centre on 0191 691 3729 from 8am to 5pm Monday to Friday, excluding Bank Holidays.

For system questions email Necsu.capacitytracker@nhs.net 

For interpretation of tracker questions email guidance@dhsc.gov.uk


PA and Microprovider forums: feedback survey

After our last survey in March, we changed the forums to the popular request of monthly locality Zoom meetings on Tuesdays and Thursdays, but attendance has remained low.  PAs who have attended have given positive feedback that they have found the sessions useful.  We welcome your views on the following to help us with future planning. Please have a go at taking the survey and respond by 9am on Monday 29 August.

If you have any questions, please contact socialcarebusinessrelations-mailbox@devon.gov.uk


Registering with the MHRA Central Alerting System to receive alerts

The Medicines & Healthcare products regulatory Agency (MHRA) Central Alerting System is designed to operate as a cascade system and they strongly encourage registration via generic email addresses wherever possible so that multiple individuals at an organisation can receive alert emails that we issue.

Register for alerts about coronavirus (COVID-19)

Register for all alerts that we issue including those about coronavirus (COVID-19)


Posture Support Training for Care Homes

The NHS Independent Living Centre are a free, impartial service for anyone in Devon to access for equipment advice, information and assessment. They are offering a face-to-face training for care home staff and managers which will explore why posture is important, the risks of unsupported posture and will also explore simple and effective ways of improving posture in sitting and lying. There will be live demonstrations from local reps and the opportunity to get hands on with equipment'.

The training is on Tuesday 6th September 2022, 12.30-3pm at Tiverton Rugby Club, Coronation Field, Bolham Road, EX16 6SG 

There are only limited spaces available, so please book now to avoid disappointment (maximum of two members of staff per care home). The trainers are ILC Specialist Occupational Therapists Meg Braide & Gina Woodard, contact Independent Living Centre by emailing or call on 01392 38018


Integrated Care System (ICS) explained in national and local videos

In Devon the Integrated Care System has been launched under the ‘One Devon’ banner and this local video explains it’s function, aims and the difference this will make moving forward.

The Kings Fund have also released a video which explains the recent changes under the Health and Care Act 2022 at national level. This explains the move from having Clinical Commissioning Groups (CCGs), an Integrated Care Boards (ICB), now known as NHS Devon, and the formation of the Integrated Care System (ICS), known as One Devon.


Help with the cost of living in Devon

If you know someone who needs help with the cost of living, we have a page on our public website with links to how to find support. It signposts residents to advice and support around paying for their energy, water, food or other essential items, including details of how to access the Household Support Fund.

Help with the cost of living in Devon - Devon County Council


Purple Plaques paying tribute to elderly Britons who made a huge contribution to their country 

The Purple Plaque Campaign by Home Instead saw purple plaques installed next to the famous blue plaques of British icons so Britain's everyday heroes can be seen alongside them.

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Remember to share your good news stories in this newsletter

Has your support helped transform someone’s life? Have you got innovative practice to share? Send us your celebratory photos and words and we will help share good practice.

Revisit previous good news stories


Issue 88, 28 July 2022


Are your colleagues missing out? Ask them to sign-up to this PEN newsletter here!


Devon’s residents are being urged to “Get Boosted Now”

Latest local walk-in vaccination centres

We put together details of walk-in vaccination centres available across Devon (including Plymouth) over the next week to help staff get their booster vaccinations. You can also use the NHS website to find a walk-in vaccination site.


Proud to Care Logo

Proud to Care support

Proud to Care can support with your recruitment and retention needs. Sign up on our FREE jobs board to post your vacancies.

We have our updates page with news on current opportunities, resources and initiatives. Take a look to see what you could access. To find out more on how we can support you, please email Proud to Care.


Developing a new framework for delegated healthcare interventions blog

Chief Nurse for Adult Social Care, Deborah Sturdy, and Skills for Care CEO, Oonagh Smyth, look at the progress being made to create a national voluntary framework to support the safe and effective delegation of healthcare interventions to the social care workforce.

Developing a new framework for delegated healthcare interventions - Social care (blog.gov.uk)


Intergrated Care System for Devon (ICSD)

Employee Assistance Programme

The Confidential Care CiC is now offering Employee Assistance Programme (EAP) to all Devon’s adult social care providers, including personal assistants. It is a free and confidential support and counselling service available 24/7 throughout the year.

More information about the programme are available online to share and promote. 

Whether you are after practical advice or emotional support with work or personal issues, CiC can offer expert guidance.  

You can access the EAP by calling them on 0800 085 1376 or via email. 


Webinars, online training and forums in one place

Make sure you have the opportunity to participate in local and national webinars, online forums and training by visiting our website.


PEN events calendar

Check the calendar for future events.


Integrated Care System for Devon (ICSD)

ICSD is a partnership of health and social care organisations working together with local communities across Devon, Plymouth and Torbay to improve people’s health, wellbeing and care. Their website contains general information on vaccination including FAQs.

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Are your contact details up-to-date?

We encourage providers to update their contact details (especially email addresses) with the Procurement team. We use these details to communicate with providers. It is very important that we reach the correct person in your organisation to receive appropriate referrals and timely updates from DCC, and that you do not miss out on any opportunities. Please ensure we have your most recent email address.


National COVID-19 guidance updates

The GOV.UK website

The NHS.UK website


National vaccination publication collection

The national government page contains vaccination guidance, training resources, consent forms, letters, leaflets, posters and more.


NHS Devon vaccination stakeholder briefings

Read the latest weekly briefing and view previous ones.


DCC COVID-19 updates

Coronavirus advice to the public

Weekly stakeholder briefing

Coronavirus local dashboard and data (report on confirmed cases and deaths at a district level).


Make sure you get involved!

There are a variety of ways for you to engage with us. These include regular emails, newsletters, webinars and engagement meetings. 

Get involved - Provider Engagement Network (devon.gov.uk)


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