PEN weekly newsletter 26 May 2022

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Provider Engagement Network and NHS logo Header

  Supporting health and social care providers in Devon

The Fair Cost of Care is coming and we want to make sure all providers are able to have their say on Devon County Council implementation of this important national initiative. We have therefore repeated the opportunities for participation we circulated with a Newsflash last week.

We do our best to keep the content and structure of our PEN website up-to-date in these fast-changing times and your suggestions on how to improve the website are always welcome.


Testing guidance expanded

Government guidance on Coronavirus (COVID-19) testing for adult social care services, has been expanded to include additional resources for providers. 

Flowcharts show the process for staff and resident testing in the event of an outbreak. Expectations around testing remain the same as when the guidance came into effect on 1 April 2022. 


Guidance update: Health and wellbeing of the adult social care workforce

This revised guidance is for anyone who works in adult social care. It provides advice on how you can manage your personal mental health. It also provides adult social care employers with guidance, tools and advice on how to take care of the wellbeing of staff at work.

A suite of wellbeing and mental health resources is still available to social care colleagues, seven days a week, at Our Frontline. Help is always at hand.


Changes to Devon County Council mailboxes 

Please note that all Covid-19 related issues should be now sent to the following mailboxes as we move into the ‘Living with COVID’ phase:

tacticalprovidersupportteam@devon.gov.uk
This mailbox is for any issue pertaining to a Covid-19 testing, outbreaks, clusters and single cases,  or any other Covid-19 (non-DCC procured agency care workers) issue.

adultsc.covid19agencystaffsupport-mailbox@devon.gov.uk                                                This mailbox is for issues related to the DCC procured agency care workers supporting staffing related issues due to Covid-19.

qualityimprovement-mailbox@devon.gov.uk             will revert to its pre-pandemic role of receiving issues requiring the attention of the Quality Assurance Improvement Team

The following mailboxes should not be used:
adultsc.adultcarehealthcovid19-mailbox@devon.gov.uk

adultsc.covid19workforcetesting-mailbox@devon.gov.uk .


Fair Cost of Care – we need your participation!   

Background

The Local Government Financial Settlement on 16 December set out additional funding available for councils to support reform and “move towards paying providers a fair cost of care“.

Devon County Council is required to meet the Conditions for access to Fair Cost of Care funding for our area. We must submit a return to the Department of Health & Social Care HSC by 30 September 2022 that includes Cost of care exercise results for Residential and Nursing Care for people aged 65+ and Home Care for people aged 18+, and we have local discretion on whether to use this approach for other markets.

The Cost of Care exercise means we will be surveying local providers to determine a sustainable fee rate and the results need to be comprehensive, accurately reflect local costs and appear in the public domain. There is no prescribed tool for this exercise, but we expect to be provided with some national guidance.

Devon County Council is also required to produce a Market Sustainability Plan. This is a three year (2022-25) strategic plan on how councils will meet local need which should consider current challenges and future circumstances, new models of care, existing fees, the cost of care exercise and the move to sustainable fee rates.

Your participation

Devon County Council is committed to getting this right for Devon as it will impact people who access services, independent providers, and the social care workforce. We need your help to achieve this.

We aim to establish task and finish groups on specific issues so there will be plenty of opportunities to engage not only in the Fair Cost of Care exercise itself, but also in the planning and outcomes.

To express interest, please email socialcarebusinessrelations-mailbox@devon.gov.uk

Further information

The ‘People at the Heart of Care’ adult social care reform White Paper includes information on funded proposals the Government will implement over the next three years:

The Government has published this Policy on Market Sustainability and the Fair Cost of Care Fund:

For all the latest Provider Engagement Network information, visit the website


Autumn Vaccination programme national advice

JCVI provides interim advice on an autumn COVID-19 booster programme

The Joint Committee on Vaccination and Immunisation (JCVI) has provided interim advice to government regarding coronavirus (COVID-19) booster doses this autumn.

The JCVI’s current view is that in autumn 2022, a COVID-19 vaccine should be offered to:

  • residents in a care home for older adults and staff
  • frontline health and social care workers
  • all those 65 years of age and over
  • adults aged 16 to 64 years who are in a clinical risk group

CQC’s upgraded website is now live

An ambition of our new strategy is to make our public information more accessible and easier to use. To support this, we have made some changes to CQC's website

  • A new design makes it easier to use on mobiles and tablets. 
  • We've simplified our navigation menu. 
  • We've improved search, so it's easier for you to gather insights for best practice and benchmarking. 
  • Providers can download widgets and posters direct from the overview section of their profile page.

Care England survey on the impact of rising agency costs

Care England are looking for views from social care providers on how rising agency costs for nurses and carers are specifically impacting their services.  

Please spend a few minutes responding to the survey


It’s never too late to come forward for your vaccination, says Director of Public Health 

Eighty two per cent of people eligible for their spring booster have received theirs, according to the latest government figures, but more can still be done.

Steve Brown, Devon's Director of Public Health, says:

“Living with coronavirus in our communities is the new norm, and with it there is an onus on us all to do everything we can to protect ourselves from becoming seriously ill should we catch it.

“As the government announces new booster programmes, it’s important that those invited come forward.  However, it is never too late for anyone to come forward for their vaccination, if you have missed any.”


Acquired brain injury call for evidence reminder

Remember that people whose lives have been affected by acquired brain injuries (ABI), and those who support them, are being invited to share their experiences and offer ideas on how to improve the care and support available. The call for evidence closes on 6 June.


Care home visit provides valuable insights to pandemic response

Michelle Dyson, Director General for Adult Social Care at the Department of Health and Social Care, Dame Jenny Harries, Chief Executive, UK Health Security Agency and Professor Lucy Chappell, Chief Scientific Adviser at the Department of Health and Social Care, paid a recent visit to Four Seasons Health Care's Lansdowne Care Home in Cricklewood.

The home was previously one of around 340 taking part in a national VIVALDI study investigating COVID-19 infections in care homes, including antibody and cellular immune responses to the virus.


National Fair Cost of Care Tool reminder

We have previously updated you regarding the Fair Cost of Care tool for care home providers which is available for services supporting people over the age of 65. This has been developed by iese (CareCubed) for the Local Government Association and Association of Directors of Adult Social Services supported by the Care Provider Alliance (CPA). 

Providers are invited to register one person as a primary user of the tool and need to use their CQC provider ID.

You can see a timeline for the project  and an overview on how to register. The CPA will be co-producing further guidance and an FAQ. If you have any questions about the Fair Cost of Care process, or would like to sign up for regular updates, materials, guidance, and FAQs, please email the CPA


CQC Recruitment Guidance and Resources 

We would like to remind providers of CQC guidance, good practice and resources relevant for recruiting staff.   

Registered providers are expected to apply the same processes for staff recruited from abroad (including refugees) as they would for staff recruited in England.  

Regulation 19 – Fit and proper persons employed 

To meet Regulation 19, providers must operate robust recruitment procedures, including undertaking any relevant checks.   

CQC recruitment checks - Frequently Asked Questions

Our FAQs help providers understand what is required to meet Regulation 19.  

Guidance on Disclosure and Barring Service (DBS) checks – Section 23

Providers must do all they can to ensure that people they appoint from overseas are suitable to work with adults who use care services and/or children.  

The DBS cannot access criminal records held overseas. However, it is still recommended that you undertake DBS checks for workers from overseas in case a person is barred, has a criminal record in the UK, or comes from a country where the DBS does have information sharing agreements. If you wish to check their overseas criminal record, contact the relevant foreign embassy.   

Guide to safe staffing  

Skills for Care’s Guide to safe staffing uses an analysis of CQC inspection reports to help you understand what ‘good’ looks like so you can learn from best practice


Ten Year Dementia Plan announced

Dementia action week took place last week (16-22 May and it included announcement, of a 10 year Dementia Plan, to be launched later this year.


PAs and Microproviders Cost of Care survey

In September 2021 the Prime Minister confirmed the government will be providing funding to support local authorities move towards paying providers a fair rate of care. As such, it is requirement that local authorities provide reports on their markets as part of the national Fair Cost of Care exercise.

It is not mandatory to do so for the PA market, but Devon County Council wants to hear your feedback. The results from this survey will better represent your market and enables us to learn and shape our future work to better support your sector. All responses will be anonymous. Survey closes at 5pm on Tuesday 31st May 2022.

To take the survey click here. If you have any questions, please contact socialcarebusinessrelations-mailbox@devon.gov.uk


Skills for Care focusing on creating a #HappyHealthyWorkplace 

Skills for Care are sharing information and resources below can help with creating and maintaining a happy and healthy workplace. Keep an eye out for our blogs and articles that share advice and real life examples.


Care Home iPad project survey reminder

In winter 2020, to support the pandemic response, NHSX procured and gifted 11,000 iPads to care homes across the country. Central funding for mobile device management support is due to end in June 2022 and the NHS and partners Jigsaw 24 have launched a survey to collect the views of care homes with NHSX iPads. We have extended this survey (link) for two weeks and it will now close on Friday 20th May.


Remember to share your good news stories in this newsletter

Has your support helped transform someone’s life? Have you got innovative practice to share? Send us your celebratory photos and words and we’ll help share good practice.

Revisit previous good news stories


Issue 79, 26 May 2022


Are your colleagues missing out? Ask them to sign-up to this PEN newsletter here!


Devon’s residents are being urged to “Get Boosted Now”

Latest local walk-in vaccination centres

We put together details of walk-in vaccination centres available across Devon (including Plymouth) over the next week to help staff get their booster vaccinations. You can also use the NHS website to find a walk-in vaccination site.


Proud to Care Logo

Proud to Care support

Proud to Care can support with your recruitment and retention needs. Sign up on our FREE jobs board to post your vacancies.

We have our updates page with news on current opportunities, resources and initiatives. Take a look to see what you could access. To find out more how we can support you, please email Proud to Care.


Save the date logo

Workforce Development Fund event

Join CAHSC Learning Partnership for information on how to access funding for staff training. This information event is open to all social care providers and will cover.

  • Funding for workforce development
  • What training is eligible for funding
  • How to access the funding on offer

The event will also cover the Adult Social Care Workforce Data Set, it’s benefits to providers and the importance of this data for informing government decisions.

Register your place on EventBrite. Tuesday 21 June 2022 11am – 12pm


The Gas Safe Charity carbon monoxide awareness workshops

The Gas Safe Charity continues to offer more of their popular and free carbon monoxide awareness workshops. Aimed at front line staff and volunteers, they help people who work in the homes of vulnerable people be more aware of the risks and to help prevent poisoning taking place. The interactive workshop lasts an hour. To find out more and to book please click on this link: https://www.eventbrite.co.uk/e/115618952399

The next workshop is Monday 6 June.


Intergrated Care System for Devon (ICSD)

Employee Assistance Programme

The Confidential Care CiC is now offering Employee Assistance Programme (EAP) to all Devon’s adult social care providers, including personal assistants. It's a free and confidential support and counselling service available 24/7 throughout the year.

More information about the programme are available online to share and promote. 

Whether you’re after practical advice or emotional support with work or personal issues, CiC can offer expert guidance.  

You can access the EAP by calling them on 0800 085 1376 or via email. 


Employee Assistance Programme Awareness Sessions

We are running awareness sessions about the Employee Assistant Programme (EAP) that is now available for all adult social care providers in Devon. Free and confidential information, support and counselling service - available 24 hours 7 days a week 365 days a year.

The Managers sessions include information about the managers advice line and an introduction to the EAP. The All Staff sessions are available for everyone from managers to support staff and is an in-depth look about the EAP offer.

8  June - Managers EAP Awareness Sessions, 9:30 am to 10:00 am or 3:00 pm to 3:30 pm

9 June – All Staff EAP Awareness Session, 9:30 am to 10:00 am or 3:00 pm to 3:30 pm

6 July - Managers EAP Awareness Sessions, 9:30 am to 10:00 am or 3:00 pm to 3:30 pm

7 July  - All Staff EAP Awareness Session, 9:30 am to 10:00 am or 3:00 pm to 3:30 pm

How to join? Just email Workforcetraining&education@devon.gov.uk and we'll send an meeting invite.


Capacity Tracker – Data Workshops for all Regulated providers

We received this from NHS North East Commissioning Support Unt (suppliers of the Capacity Tracker):

There are some workshops focussed on developing proposals for future data collection from care providers, beyond that currently collected through the Capacity Tracker.

As a Capacity Tracker Team, we would encourage you to attend the workshops, if you are able to, as your voice is key in making sure future data collections meet the provider, local, regional and national needs.

The remaining sessions for the Care Provider Data Workshops are as follows:

Stakeholder

Date and Time

LA/Commissioners

 25 May 2pm-4pm

LA/Commissioners

7 June 10am-12pm

ICS/CCG

9 June 2pm-4pm

Large Providers

13 June 2pm-4pm

To sign up to one of the sessions and offer your input please email: providerdata@dhsc.gov.uk


Torbay and South Devon Enhanced Health in Care Homes (EHCH) collaborative celebratory event

Providers in South Devon are invited to join this event on the morning of Tuesday 12 July at the Riviera International Centre, Torquay to celebrate your achievements and mark the two-year anniversary of the EHCH launch.

To attend the event please register online.  In the meantime, if you have any enquiries, please contact us by sending us an email. Unfortunately we do have limits on places available.

Developing our care home volunteer project

A new project has been set up to support the recruitment, coordinating and development of volunteers for care homes in the Torbay and South Devon area.

Registered Manager Nikki from Grange-Lea RCH has been supporting the development of this role and shared their previous experience:

“Our experience of having a volunteer was an incredibly positive one, and of great benefit to our home and those who live here. We were able to utilise our volunteer as we required for our service.

“Initially, she was supporting with helping with keeping families in touch with residents during the lockdowns. She would help with telephone and video calls, read letters and emails sent and help people reply, and also support with one-on-one and group activities to help support social support, stimulation and combat loneliness.

She completed her care certificate here and mandatory training just like we would induct any other member of staff and was really motivated to learn, and alongside staff got to know people and routines in the home, and with support was soon able to assist with Meal times, helping with drinks and snacks, and would support with light domestic tasks, all of which was a massive support to a busy home, but mainly supported our residents as we as a team all had that extra time.”

Our volunteer absolutely loved her time here, and made the decision to become a member of staff overtime, and also from telling people about our service and her experience here helped with recruitment!”

Following successful interview TSDFT will undertake enhanced DBS check for volunteers

As we move forward with this project, we need the help of a few care homes who will help identify specific volunteering opportunities and training requirements. To get involved, please contact tsdft.volunteerwithus@nhs.net for more information.


Devon Carers Week 6-12 June

Carers Week is taking place across the UK from Monday 6 to Sunday 12 June 2022. There are a range of free events taking place including craft sessions, being aware of financial scams, Tai Chi, laughter yoga and many more!


Webinars, online training and forums in one place

Make sure you have the opportunity to participate in local and national webinars, online forums and training by visiting our website.


PEN events calendar

Check the calendar for future events.


Integrated Care System for Devon (ICSD)

ICSD is a partnership of health and social care organisations working together with local communities across Devon, Plymouth and Torbay to improve people’s health, wellbeing and care. Their website contains general information on vaccination including FAQs.

Keyboard

Are your contact details up-to-date?

We encourage providers to update their contact details (especially email addresses) with the Procurement team. We use these details to communicate with providers. It’s very important that we reach the correct person in your organisation to receive appropriate referrals and timely updates from DCC, and that you don’t miss out on any opportunities. Please ensure we have your most recent email address.


National COVID-19 guidance updates

The GOV.UK website

The NHS.UK website


Make sure you get involved!

There are a variety of ways for you to engage with us. These include regular emails, newsletters, webinars and engagement meetings. 

Get involved - Provider Engagement Network (devon.gov.uk)


National vaccination publication collection

The national government page contains vaccination guidance, training resources, consent forms, letters, leaflets, posters and more.


NHS Devon vaccination stakeholder briefings

Read the latest weekly briefing and view previous ones.


DCC COVID-19 updates

Coronavirus advice to the public

Weekly stakeholder briefing

Coronavirus local dashboard and data (report on confirmed cases and deaths at a district level).


PEN newsletter archive

View previous issues