If you are one of the millions who, in the lead up to Black Friday and Christmas, intend to buy products online, a new video has been released to help advise you if you have experienced any problems.
As a result of COVID-19 lockdowns 87 per cent of UK consumers are estimated to have purchased a product online.
The public spends around £2bn a week on online purchases and the sharp increase in online spending has also led to a near doubling of complaints.
You can view the full story and video here on Devon's Newscentre.
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