PEN Newsletter December 2019

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Supporting health and social care providers in Devon

Your new look ‘Market Management Team’

Our new Market Management Team has been developed to continue to improve our support for the Devon provider marketplace and ensure it is sufficient and vibrant and meets the needs of our communities in Devon. The Market Management Team includes contracts officers, business relations officers and commissioning development officers, with a small “hub” based centrally at County Hall, and the majority of the team out in communities across Devon.

Our business relations function will focus particularly on market sufficiency, market strategy - expressed through the Market Position Statement (MPS), and the Provider Engagement Network (PEN). The contract management element of this team will predominantly focus on building business relationships with providers and supporting them and our care management teams with contract compliance.

This expanded team will enable us to work better alongside our social care provider partners, so that we can deal with any issues more quickly and effectively to ensure continuity of service for those that need it. It will also enable us to continue shaping our market to ensure we have the right type and number of services to better serve our communities.

The Market Management Team is closely aligned to NHS colleagues who have the same roles and responsibilities, and also alongside Devon County Council’s QAIT, Procurement, Commissioning and Care Operations teams, to ensure a smooth delivery of service.

It is really important to us that we hear from you about how we can most effectively work with you.
Please let us know if you have any issues that need to be addressed or ideas for innovation or market development that you would like to share with us.

Use NHS email instead of Egress

The CCG are offering all care homes the opportunity to sign up for NHS email accounts.

This opportunity facilitates improved communication in relation to sending and receiving sensitive, confidential information in a safe, secure and easy way (there is no set up or running cost to you).

You may have already been informed by your GP practices that they are removing Fax machines, another important reason you need a NHS Mail Account so information can be shared securely.
With an NHS email account you no longer need to use Egress.

The attached Flyer explains what to do next.

recruiting young people

Devon’s Proud to Care campaign (funded by Health Education England) came second and was highly commended at the Drum Content Awards on 30 Oct 2019 in the Best Public Sector Content Marketing Award category.  The campaign was to attract people to apprenticeships and entry level roles in health and social care and to education opportunities across all the Devon STP organisations.
The full results and the Proper Proud entry can be viewed by clicking on the links.

Nursing Associate UPDATE


If you provide nursing care, would you like to:
*  further develop the skillset of your workforce?
*  support your workforce to achieve a Higher Apprenticeship (level 5) at no cost?
*  provide a career pathway for your workforce helping with the recruitment and retention challenges you face?
*  demonstrate your commitment to training and education to the Care Quality Commission?
*  ease the pressure on your registered nurses?

If your answer to the above questions is YES, it may not be too late to participate in the Devon County Council, Devon Clinical Commissioning Group and Health Education England’s part-funded pilot programme - Introducing the Student Nursing Associate (Higher Apprenticeship) into Devon’s Adult Social Care workforce (Independent Sector). The pilot will support ten Student Nursing Associates who will be employed as apprentices within Devon’s independent nursing homes. The attached presentation covers information regarding the role of a Nursing Associate, funding information (slides 22-24). 
If you are interested to find out more, please to contact Terrie Chaplin.

state of care

State of Care is CQC’s annual assessment of health care and social care in England. The report looks at the trends, shares examples of good and outstanding care, and highlights where care needs to improve.

2018/19 summary:

*  Most of the care that we see across England is good quality and, overall, the quality is improving slightly
*  But people do not always have good experiences of care and they have told us about the difficulties they face in trying to get care and support. Sometimes people don’t get the care they need until it is too late and things have seriously worsened for them
*  This struggle to access care can affect anyone
*  Too many people find it hard to even get appointments, but the lack of access is especially worrying when it affects people who are less able to speak up for themselves such as children and young people with mental health problems or people with a learning disability
*  Too often, people must chase around different care services even to access basic support. In the worst cases, people end up in crisis or with the wrong kind of care.
Download the report.

Drink Wise Age Well Devon

drink wise

Drink Wise Age Well Devon is part of a 5-site National Lottery funded programme set up to address the needs of people over the age of 50 who have a problematic relationship with alcohol. The service was funded for 5 years and will close on 31st March 2020. In Devon we have provided information stalls and workshops at a  number of events and festivals, engaging with hundreds of local people. We have also engaged in intensive 1-1 work with 1,200 individuals, facilitated several peer support groups and provided a range of resilience supports from one-off social events to a 6 session wellbeing programme. We have also delivered a range of tailored alcohol awareness trying sessions.

People over the age of 50 are now the largest cohort of risky drinkers in the country. Most of the individuals we engage with are drinking daily and far exceeding the recommended weekly alcohol units of 14. By the time they leave us they have on average reduced their drinking and number of drinking days by 50% and, they key thing is that when we check in with them 6 months later they have continued to reduce their drinking behaviours, evidencing that the resilience tools we share with them are effective.

There is no doubt that our service has had a significant impact on the health and wellbeing of people over the age of 50 in Devon. We are still keen to share our learning with anyone who is concerned about the project ending and would like some advice as to the techniques we have used that have been most effective.

PEN website - update

The PEN website is changing. You may have noticed that we’ve already made a few alterations and there’s more to come – including a new look homepage.
We are revising the structure of the site in order to make it easier for you to find what you’re looking for. We’ve also had a good ‘spring clean’ to make sure that the news, events and resources available are all up-to-date and relevant. Updated information about the teams at DCC is now available and we’ll soon be publishing  information about contractual opportunities.
This website improvement process will be on-going and we’d love to hear your views about what we’re doing and how we can make it even better.
Please contact us with your ideas.

In response to your requests for a place to exchange ideas, share documents and provide peer to peer support, we have set up a PEN LinkedIn group. Please sign up and get involved!

Learn Devon

learn devon

Learn Devon, Devon County Council’s adult education agency, runs 100s of leisure and qualification courses across Devon. They offer maths, English, IT, family learning and various arts and crafts, languages and creative writing courses. They also run “Matters” courses, which are specifically designed for learners with learning disabilities or difficulties and for those being supported on a daily basis.
Their next “matters” course runs in Totnes on Thursdays 16th January – 26th March 1:30pm – 3:30pm. It’s called Drama Matters and it’s ideal for those learners who enjoy acting, singing, dancing and performing. By the end of the course learners will have taken part in lots of different drama activities and improvisation.
Visit Learn Devon to find out more.
Also, meet Patrick, one of Learn Devon’s learners.

Care Home Survey - thank you providers!

We wanted to say a huge thank you to those providers that completed the Care Home Survey. We had a total of 144 responses, which are helping us to better understand some of the important and creative work that is taking place across Devon Care Homes at the moment as well as further understand some of the challenges that the market are currently facing.
The survey  information has already helped us to improve the referral process and make more effective placements, and we are now looking at the findings more closely to inform and reshape our commissioning priorities.
A summary report with the key findings will be distributed to those providers that have completed the survey in due course.
If any other providers would like to complete the care home survey then it can be accessed here, and takes approximately 15 minutes to complete.

December 2019

Look out for the Red Bag

red bag

The RED bag is a National project which started its journey in Sutton (London, UK) in 2015.  The purpose of the red bag is to improve communication between Residential care homes, the ambulance service and general hospitals.

The RED bag will hold documentation provided by the Residential home (on admission) and can be found in a red folder on the reverse side of the bag.  The RED bag will follow the patient on their journey from Emergency department through the ward and discharge (and is to remain with the patient at all times).

More details are available from the PEN website.

Cold weather alert service / guidance

The Cold Weather Alert Service commences on 1st November 2019 and will run until the 31 March 2020. 

Up-to-date guidance and advice on “Protecting health and reducing harm from cold weather”, the Cold Weather Plan and associated Leaflets are now available.

CIAG December update

Approved and awarded projects per district, by business type, projects details etc. 

Engaging Rural Micros

rural micros

Devon County Council’s new research trial aims to engage with micro businesses from the health & social care sector. If you're in this industry, are based rurally & have less than 10 employees, get in touch & sign-up.


FUNDED Leadership Development Programme – workshop resources are now available to download and use to support the development of mangers and leaders as appropriate.
Further resources will be added to the PEN website once workshops have been delivered. To book onto the workshops please go to COSMIC website.

Ehob Multi Positioner Wedge


Devon's equipment service DILIS is now supplying the Ehob Multi Positioner Wedge to reduce the risk of pressure damage to heels when lying in bed.

For information about the fitting and application of the Ehob Multi Positioner Wedge, please see attached poster or view the video.

Funding to support the cost of qualifications

The Workforce Development Fund is a funding stream from the Department of Health, distributed by Skills for Care and enables care employers to have a continuing commitment to staff learning and development. This fund is available to all adult social care providers in Cornwall, Devon and the Isles of Scilly and there is still over £130k worth of funding still available for 2019/20. To be eligible for this funding you must become a WDF Partnership member and be registered and completely up to date with your submissions for the Adult Social Care Workforce Data Set. To begin the claiming process please contact Elaine Dyer on 01326 567163.

The Adult Social Care Workforce Data Set is an online data collection service that covers the adult social care workforce in England. It was previously known as the National Minimum Data Set for Social Care. It's the leading source of workforce information for the whole adult social care sector. 
Social care employers can open accounts and enter worker information into the ASC-WDS. To set up an account go to Skills for Care and click on ‘Create an account’. If you need support please contact Skills for Care support team, 0113 241 0969.

Bereavement, loss and dementia

Supporting people with dementia and those close to them through the grieving process.

Care England Conference November 2019

care england

Integration, technology, politics, coproduction and leadership. All of this was covered in Care England’s Conference. The best bits from Andrea Sutcliffe Chief Executive of the Nursing and Midwifery Council, Professor Martin Green from Care England, Kate Terroni from CQC can be found on the CoProduce Care website.

Car Parking Exemptions

All care and health staff can currently use a downloadable permit when they are supporting people in their own homes, allowing them to park without time limit or requirement to pay in:
*  areas of limited waiting
*  residents’ parking
*  and pay & display (on-street areas only, not including car parks)
There has recently been a consultation to extend the exemption to include parking on single and double yellow lines when alternative parking isn’t available, for up to one hour. Devon County Council proposes to launch this enhanced scheme in 2020. Further information can be found on the Devon news centre.

Home free documentary from Channel 4 follows a group of young people with learning disabilities who are leaving home for the first time, moving into supported living apartments that offer the chance of independent living.

Discounts for Carers

All care workers, including unpaid voluntary carers, can access Discounts for carers. The discounts include everything from department stores to restaurants, holiday parks to broadband. Please promote this widely to ensure your staff can benefit from these discounts.

save the date

Planned careers and recruitment events in 2020

Exeter 7th March 2020, Rougemont Hotel
North Devon 14th March 2020 TBC
Plymouth 21st March 2020, Crown Plaza
For more details please contact Tracy Grant.