PEN Newsletter October 2019


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Supporting health and social care providers in Devon


Great feedback! Managers who have attended the FUNDED Leadership Development workshops commissioned by Devon County Council, have stated how they have helped them to further develop their setting’s procedures and practices. The workshops are being delivered in: Okehampton, Bideford, Newton Abbot and Honiton until March 2020. Times, venues, booking details and eligibility criteria can be found on COSMIC website.

proud to care

Proud to Care update

The new Proud to Care Devon advertising campaign attracts people to care worker roles in domiciliary care and care homes. The campaign is targeted at people aged 20 – 39 across Devon and Torbay and focuses on telling the stories of real people who are receiving care and support, to attract people with the right values to the sector.

The campaign runs from 16 September 2019 until the end of December 2019 and includes TV advertising (Sky Adsmart, ITV hub and All4), on-line advertising, radio advertising on Heart FM and adverts on the backs of buses. The advertising directs job-seekers to the care worker vacancies on our Proud to Care jobs board, so please upload your vacancies now for free to benefit from the advertising.

The advert, which you’ll see on the backs of buses, features Laura, aged 89, who receives domiciliary care allowing her to live independently in her own home in East Devon.

Please show your support by liking and sharing the film clip and digital adverts on social media to help raise the profile of the care sector.
@ProudtoCare #ajobworthdoing.

If you need any support with this please contact Tracy Grant on 01392 380499 or by email.


A working group of adult social care providers and DCC have developed a Care Induction Framework to support managers with care induction/care certificate training, to include links to free resources to support eLearning and face-to-face delivery. The Care Certificate Observation Record provides a template for managers to capture the practice of inductees via observation. Both documents can be modified to suit individual service needs. The next phase of this project is to develop a Nominated Care Certificate Assessor Training programme. If you would like to be involved in the co-production of this programme with other providers, please join us at our meeting on Thursday 10th October 2-4pm, Larkbeare House, Topsham Road, Exeter EX2 4NG.
Email Terrie Chaplin to confirm your attendance or for more information.

Replacement Care New Arrangements

Replacement care provides an opportunity for carers of adults with a disability or long-term ill-health to take a break from caring responsibilities by providing care or support to people while their carers take a break. The County Council has been reviewing the way  it arranges replacement care to promote a diverse range of replacement care services for people to choose from. As a result the County Council proposes to develop a list of providers incorporating all service types who are willing to offer replacement care and particularly replacement care bookable in advance. Any Service Provider, who delivers social care services under an existing contract with Devon Adult Social Care, will be invited to apply and that could include care and support in the person’s own home, day activities and overnight bed based services.

The person intending to use the service, their family carer and the appropriate County Council worker will select from the list the service that most appropriately meets their needs and circumstances subject to availability. All requests for replacement care will be made via providers on the Replacement Care Providers List.  There will be an option for the person to ‘top up’ their personal budget if they wish to secure a particular provider of their choice.

There will be an initial application process to join the list launched in Winter 2019/2020.  It will be an open list and providers can apply to join at any point after the launch date.

During the course of the autumn the County Council will be working with care providers through the PEN network to further refine these new arrangements.

If you want more information about Replacement Care please email Paul Collinge.


Smiling Matters – Oral health care in care homes

Training opportunity for care workers

Fully funded workshop includes tooth brushing demonstrations as well as advice and guidance.

If 5 or more staff members from your organisation are interested a member of the Oral Health Improvement Team can offer the training at your setting. Please contact Corinna Stephens to make arrangements.

For providers with less than 5 members of staff able to attend the training Devon County Council will organise dates/venues during September/October. Please email Alexandra Hatton to confirm numbers and your location.

Advice on flu jabs and sepsis - easy read version

The attached newsletter gives information about the flu jab in an easier to understand format and who to contact if the individual has a learning disability and more help is needed.
There is also a paragraph on sepsis: spotting signs and symptoms and getting help.

October 2019

Digital Business and New Technology

When time and capacity is tight, then new technology is not always at the forefront of a manager’s mind.  The Digital Business and New Technology workshop is on 10th October, in Honiton and is part of the DCC-funded Leadership Development Programme. The workshop will introduce social care managers and leaders to a host of useful devices and software suggestions and managers who have attended previous workshops said:
“Head buzzing!  Very informative, learning about the future and what tools are out there”.
“Simple explanations, inexpensive solutions”.
“Lots of information about digital (and) what to download free for the home”.

Book your place via COSMIC.

address book

Are your contact details up-to-date?

We encourage providers to up-date their contact details (especially email addresses) with the DCC Procurement Team. We use these details to communicate with providers and it’s very important that we reach the correct person in your organisation, to receive appropriate referrals and timely updates from DCC, and don’t miss on any opportunities.

Please ensure we have your most recent email address.


CIAG Leadership Workshop 1: Operational Strategy

CIAG September update

Approved and awarded projects per district, by business type, projects details etc. 


The Eastern Care Services Team are offering fully-funded workshops to include: pressure care, continence management, nutrition, dysphasia – full programme attached. Workshops planned for delivery in Sidmouth, Exeter and Crediton in October and November.

To book a place for your staff email RDE.


Nursing Associate

Devon County Council is currently developing a proposal to introduce the role of student Nursing Associates into the adult social care workforce in Devon’s private, voluntary and independent sector. Plans to launch Action Learning Sets during October and November 2019 across Devon. To express an interest, please contact Terrie Chaplin.

Interim Funding, The New Name For 4 Week Funding in Devon

NHS Devon CCG has recently rebranded the ‘4-week funding’ pathway to ‘Interim Funding’ to better reflect the current model. There are no changes to the pathway, however, please read the full briefing here for further details.