PEN Newsletter August 2019


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Supporting health and social care providers in Devon


Great feedback! Managers who have attended the FREE Leadership Development workshops commissioned by Devon County Council, have stated how they have helped them to further develop their setting’s procedures and practices. The workshops are being delivered in: Okehampton, Bideford, Newton Abbot and Honiton until March 2020. Times, venues, booking details and eligibility criteria can be found on COSMIC website

Developing Leadership Talent in Devon

This programme is open to organisations that work within Devon and work across the Health and Social Care Sector.
The programme comprises of group coaching and simulation development, with action learning to work on live challenges across the sector.
Further details and how to apply for a funded place on the programme.
Please get your expressions of interest in by Friday the 23rd of August 2019 by emailing Rachel.


Are you having problems recruiting care workers?

Proud to Care Devon will be running a marketing recruitment campaign to support the recruitment of care workers in Devon from September – December. The campaign will focus on recruiting people to roles in domiciliary care, residential and nursing homes.

The campaign will cover a range of different media to attract people aged 20 – 39 to care worker roles. Digital advertising will include YouTube, Gmail, Instagram Stories, and Facebook, as well as TV and On Demand adverts, radio advertising through Heart FM, and advertising on the back of buses. The campaign will focus on a small number of older people who are currently receiving care in Devon, in their own home and in residential homes.

All advertising will direct people to our Proud to Care Jobs Board so remember to continue to advertise your vacancies on the Jobs Board – it’s completely free! We are expecting traffic to the Jobs Board and website to significantly increase during the campaign period, so keep posting your care worker vacancies throughout the autumn to take advantage of this.

If you have any questions about Proud to Care, please email us.

proud to care

Proud to Care Devon is extending the campaign to attract young people to careers in care and health, starting on 12 August. The original campaign ran from March – May and used film to attract young people, aged 17 – 25, to careers, education and job opportunities across care and health in Devon.

The campaign was a great success; the film was viewed over 270,000 times, with over 77,000 clicks through to the website from Facebook, Instagram, Google and Snapchat.

The campaign extension will run on social media for four weeks, as young people receive their GCSE and A Level results and make decisions about their next steps and future careers. 

If your organisation has vacancies for apprenticeships and entry level roles, now is a great time to post these on our free Proud to Care Jobs Board to take advantage of the advertising campaign.

If you have any questions about Proud to Care, please email us.

oral health

Oral Health for Adults

Good oral health helps us all to smile, eat, speak and socialise.  To help everyone to benefit from good oral health and avoid distressing mouth pain, NICE Guidance about oral health for care home residents is being embedded into care home contracts across Devon. 

This slide pack, which was presented at the PEN Reference Group meeting on 11 June, is designed to help to familiarise care home managers with their responsibilities towards care home residents’ oral health. 

The information sheet contains links to useful resources and organisations, which may help care home managers to meet the recommendations in NICE Guidance 48.

skills for health

Skills for Health has developed a resource as a guide for those who care for people affected by cancer, but is a useful resource when working with and caring for people with other health and long-term conditions. It identifies up to date information relating to communication skills and how they may be embedded in the workplace, and brings these resources together in an interactive guide, with live links.

Find this and other useful resources and guides here.


Safeguarding Adults eLearning modules - FREE!

It is highly recommended that all workers complete Devon Safeguarding Adults Partnership’s eLearning programmes during their induction period:

  • Level 1 (eLearning) Safeguarding Adults
  • Level 1 (eLearning) Mental Capacity Act

If workers have a Devon County Council or a NHS email address, they can create an account, and access the e-Learning via DEL
If workers do not have a NHS or DCC email address, please email Safeguarding Adults Training to set up an account. Workers will need to include their full name, job title, full working address including postcode, email address and contact number in this email.

Safeguarding Adults one day training

It is recommended that workers also complete Devon Safeguarding Adults Partnership’s training and education programmes:

  • Level 2 Face to Face Responding to Safeguarding Concerns (L1 eLearning module to be completed prior to L2)
  • Level 2 Face to Face Mental Capacity Act Training (L1 eLearning module to be completed prior to L2)

These courses can be booked here.
The cost of the training is met by the Devon Safeguarding Adults Board for the majority of the organisations that attend however there are some exceptions.

The new guide to 'Fire Safety in Specialised Housing'

Reducing the risk of fire for vulnerable residents in Sheltered Housing, Extra Care and Supported Living properties.
Please read more

A summary sheet of the guidance

fire guidance

care certificate

Care Induction and Nominated Care Certificate Assessor Training – update

A working group of ASC providers and DCC have developed a framework to support care induction/care certificate training, to include links to free resources to support eLearning and face-to-face delivery. The framework will be available mid-August and posted on PEN web alert.

Phase 2 of this project is to develop a Nominated Care Certificate Assessor Training programme. If you would like to co-produce this programme with other providers, please join us at our meeting in Larkbeare House Exeter on Monday 9th September 2-4pm. Email Terrie to confirm your attendance.

skills for care

Developing nurse leaders in social care 

Take part in Skills for Care’s registered nurse professional leadership development programme starting October 2019.
For further information and to apply please go to Skills for Care.



You will be aware that the new Prime Minister has stated his commitment to exiting from the European Union on 31st October 2019, deal or no deal. The government has signalled its intention to rapidly progress its preparations for a no deal scenario, and we expect to receive further information from them for organisations in the health and care sector in the near future. When we receive anything of importance to the providers of adult social care we will publish them on our Provider Engagement Network Brexit page and alert you through our usual channels of communication.  

yellow lines

Consultation to include yellow lines in care worker parking scheme begins

Residents are invited to have their say on Devon County Council proposals to allow care and health professionals to use yellow lines restrictions when visiting clients at home. More information is available here.

Please complete the comments form here, by 22 August 2019.

Crisis in Care. Who Cares?

Recent national headlines have reminded us of the large number of people caring for loved ones who in many instances struggle with the demands of this vital yet often unrecognised role.

Please read more here

Crisis in care

August 2019

address book

Are your contact details up-to-date?

We encourage providers to up-date their contact details (especially email addresses) with the DCC Procurement Team. We use these details to communicate with providers and it’s very important that we reach the correct person in your organisation, to receive appropriate referrals and timely updates from DCC, and don’t miss on any opportunities.

Please ensure we have your most recent email address.


Social Care Institute for Excellence (SCIE) has useful guides for people who are using adult social care services and how they should expect to be involved in the planning of their care. Advice and guidance on developing a One-page Profile can also be found on the SCIE website.


Skills for Care have developed a Confident with difference’ resource to provide managers and their teams with an opportunity to consider how well they embrace diversity. The resource is a series of short films and activities designed for teams to consider how their environment allows people to be themselves.

devon children & families

Safeguarding Children eLearning – FREE!

Child protection and safeguarding is everyone’s responsibility. Every worker who comes into contact with children or their families has a duty to safeguard them even if they don’t work directly with them. It is therefore recommended that all workers complete Devon Safeguarding Network’s Introduction to Safeguarding Children eLearning programme. To register for this programme, please follow this guidance.

Mate Crime Awareness

Devon and Cornwall Police and the Devon Safeguarding Adults Board recently held a Mate Crime Awareness event to raise awareness of mate crime and inform practitioners about identifying and responding to the issue. This presentation provides an overview of the topics discussed at the event and is a useful information and awareness-raising resource. We would therefore encourage you to share it with your colleagues.

arch england

'Us Too' Project


The 'Us Too' project has Comic Relief funding to offer FREE training in Devon & Cornwall.
The team can offer half-day workshops to:
• Women with learning disabilities and/or autism on how to stay safe in relationships, and
• Staff in learning disability/autism services on domestic abuse

The attached Flyer provides further details.

Safeguarding Adults Protocol

Pressure Ulcers and the interface with a Safeguarding Enquiry


Supporting people with their money

The DCC Quality Assurance and Improvement Team have produced a set of best practice standards and principles to assist providers to deal with this complex area.

Individual Service Fund (ISF) pilot Phase 2

We are now entering phase 2 of the pilot and are hoping to attract further providers to test the Devon ISF model. DCC and Devon CCG are now working more closely to support the pilot.

Further information can be found here.

To register for the pilot please email Val Cooke by 30th August.

Updates from the North Devon Healthcare

North Devon Healthcare

save the date

South West Infection Prevention and Control Care Home Event

8th October 20019, 9:30 - 5pm, Taunton.
For more details please go here.

Mobile Responder Service Market Engagement Event

10th September 2019, 1:30pm.
Please read this Advert for more information.
To register your interest please contact Sam Shaw

Where in Devon is this?

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If you would like to contribute to future Where in Devon is this? then please send us your photo.

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