PEN Newsletter April 2019


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  Supporting health and social care providers in Devon

PEN conference 14th May 2019


The next PEN conference has the title: “Serving everyone: meeting diverse needs in changing times” and will be an opportunity for providers of adult social care to maximise business opportunities, celebrate success and share good practice based on the lived experiences of people from a wide range of backgrounds.

For more details, the agenda and to register for the conference and for one of the workshops please go to the PEN website.

PEN survey


Can you help the Digital Team at DCC to develop an improved the PEN website?
We are redeveloping the information available to providers of adult health and social care services. The PEN is our main form of engagement and we want to know how best we can share information, find out more about your businesses and support your work.
We would really appreciate it if you could take a couple of minutes to answer the following short SURVEY.

If you have any questions please email us.


Last call for providers wanting to upskill their workforce in Maths and English!

FREE online courses developed by Learn Devon’s Flex 2 Learn project (funded by Department of Education) can help Care Sector employees at all levels to increase skills and confidence and learn at times that fit around their work.

Do you have employees who have not previously achieved GCSEs in Maths or English or a foreign national who wants to improve their English? A range of options are available to support your busy employees to learn. Including opportunity to hold classes on site at a time which would suit employees.

If you would like to discuss this or join a course email Sarah Kersey or call her on 07855 405807 for more information.

shaping future care

Introduction to Health Coaching and Personalisation - FREE 2-day training programme. Devon STP’s priority is to enable more of the population to self-care by giving system workers the skills to shift the focus of conversations from 'what's the matter with you' to 'what matters to you' and from 'illness' to 'wellness'. If you would like to be at the forefront of this work, this course is for you.  The course flyer gives more information, including dates and contact details.

If you are interested in attending an East Devon course, please send in your nomination forms to Alison Copp

Dates and venues for Plymouth and the West Devon area have not been confirmed. Please send nominations to Helen Cox-Davies in the first instance. 


The Safer Devon Partnership has developed an online toolkit to tackle the threat of exploitation. This toolkit will help frontline colleagues learn about, identify and report exploitation happening in Devon and the surrounding area.
The toolkit’s audience consists of anyone who, through their paid or voluntary work, may encounter individuals who are vulnerable to exploitation. This includes individuals working for statutory, commissioned and third-sector organisations.

Could you support a Trainee Nursing Associate (TNA) within your setting?

The majority of TNAs are currently based in acute health settings and would greatly benefit from a placement within a care setting.
The length of placement is usually between 2 and 8 weeks, completing approx. 37.5 hrs per week. The role of the external placement supervisor is to provide the TNA with an induction into their organisation’s policies and practice, and to provide guidance and support (refer to the handbook for further guidance).

A small fee is paid to each provider to cover any costs involved in facilitating a TNA placement, the fee is approximately £30.00 per day.

Please email Terrie for further information.


If you are an Adult Social Care business with a project proposal which you think will improve sufficiency in the ASC sector, consider an application to the CIAG Grants Fund. Expressions of Interest from Capital Cost projects are particularly encouraged.
For more details please follow this link.


Health Education England, in conjunction with the CEPN Devon, are implementing a CLiP (Collaborative Learning in Practice) project, with the aim to alleviate the issues created by the lack of mentors available to support learners in the care sector. Blue Stream Academy are working with these organisations to offer care services the chance to access their mandatory training system FREE OF CHARGE, for a whole year.
The staff will have access to the fully certified eLearning modules listed here.

Please email Adele, Nursing and Care Home Suite Manager, or phone her on 01773 822549 for more information. 

care certificate

Standardising Care Induction Training - Update
Several providers have highlighted the benefits of developing a standardised care induction programme, to ensure that individuals are equipped with the right knowledge and skills to enable them to deliver high quality care. If you would like to participate in the development of a standardised induction and assessor training programme in collaboration with other providers, please join the Working Group at Larkbeare House Exeter.
Sessions are from 1pm-4pm on: Wednesday 3rd April, Thursday 2nd May, Thursday 30th May.
Email Terrie to confirm your attendance. 


Devon County Council have commissioned FREE Leadership Development Workshops! These workshops are designed to support the development of managers and providers of adult social care services, who have day-to-day operational responsibilities for their service.
The workshops will be delivered across Devon:
Central Devon May 2019 - February 2020
North Devon May 2019 - February 2020
South Devon June 2019 - March 2020
East Devon July 2019 - April 2020
Times, venues and booking details to be found on COSMIC website in the next few days.

Upload your job vacancies to benefit from Proper Proud campaign


Have a look at Proud to Care’s latest short, fast-paced film clip  to attract 17-25 year olds to a range of care and health jobs in Devon. The film clip is being advertised online on Snapchat, Instagram, Facebook, You Tube and Google to reach young people and will direct people to a dedicated ‘landing page’ until 31 May 2019.

During the campaign we are experiencing a high volume of traffic to the Proud to Care website, including the Jobs Board, and in particular the ‘apprenticeship and entry level roles’ section of the Jobs Board.  Please upload your vacancies for free in order to benefit.

save the date

Upcoming Events

Next Proud to Care Ambassador
26th April - Barnstaple
For more information, please contact


April 2019


There are a number of key communications being issued about Brexit and the associated preparations.
This page has been compiled to help providers in preparing for Brexit and it will be updated as the Brexit process progresses.


Business Support & Grant Funding


Since its inception in 2017, the Innovation in Healthy Ageing Programme has supported the Health and Social Care sector.
The funding awarded by Innovation in Healthy Ageing has supported small business to introduce innovative services to support Health and Social Care. Please read more here.
If you have an idea that needs development please contact us

Ombudsman issues good practice guide for care providers

The Local Government and Social Care Ombudsman has issued a good practice guide which shares lessons from complaints to help adult social care providers improve their services.

Press release update

Social Care Institute for Excellence (SCIE)

SCIE has useful guides for people who are using adult social care services and how they should expect to be involved in the planning of their care. Advice and guidance on developing a One-page Profile can also be found on the SCIE website.

skills for care

Skills for Care enews – Every fortnight Skills for Care publish an ebulletin with their latest tools, news and events. The enews is a great way to keep abreast of the work of Skills for Care.
Follow this link to signup. 

Funded Medication Training – limited places available

Provided by the Medication Training Company which is accredited by the Royal Pharmaceutical Society.
The workshop is run by an experienced Pharmacist or Nurse and has shown to reduce medication errors by 36%.
For more details and to register please click here.

Nursing Associate Community of Practice - Skills for Care will be running an event in Taunton on 30th April 2019, with the aim of promoting the Nursing Associate role to the Adult Social Care sector in the South West (to include Bournemouth, Dorset and Poole). 
Please follow this link to book onto the event, and participate to the development of the future adult social care workforce. 

Care Plan and Advanced Care Plan

Care Plan and Advanced Care Plan templates are available for you to utilise and adapt as required, on the Provider Engagement Network (PEN) website. These care planning tools could be used to audit the care planning process already in place.

Accredited Reviewer Pilot Update

The Joint Strategic Leadership Team has considered resource requirements alongside other operational priorities, and unfortunately has had to stop the pilot for the time being.
The SLT acknowledge the great work put into the project by care providers and service users, and would like to thank everyone involved.
We will continue to work together in partnership and all the experience gained will be useful in future.

green tree

North Devon Healthcare NHS Trust Spring newsletter


What's on Educating and Training

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The Business Relations team are now on Twitter. Click here to see the site.