PEN Newsletter December 2018


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  Supporting health and social care providers in Devon

The state of Health Care and Adult Social Care in England


This year’s State of Care report by the CQC shows that people are still getting good care – when they access it. The annual assessment of the quality of health and social care in England shows that overall, quality has been maintained from last year. This is despite continuing challenges around demand and funding, coupled with significant workforce pressures as all sectors struggle to recruit and retain staff. The efforts of staff, leaders and carers to ensure that people continue to receive good, safe care despite these challenges must be recognised and applauded. Here in Devon, performance is above both regional and national performance levels for provision rated good or outstanding as of August 2018:

✓ Overall Devon 86.7%, SW 84.6%, England 82%
✓ Residential Devon 84.7%, SW 83%, England 80%
✓ Community Devon 92.5%, SW 89%, England 86%

The CQC has also recently published local area profiles for every local authority in the country. These profiles give a picture of the health and social care system in each local authority area. They bring together data to give an indication of how different services work together.

Tim Golby, Head of Adult Commissioning and Health at DCC, would like to thank providers for their great performance.

Update - Standardising Care Induction Training

HEE nursing

Small and large providers, representing regulated and unregulated services, met in November and recognised the need for care induction training to be standardised. Two actions were agreed:
1) DCC Workforce Development Team (WDT) will provide individual support to providers
2) The WDT will work with providers to establish a Working Group.
If you would like support in the development of your organisation’s induction training programme and/or participate in the development of a standardised induction training programme working with other providers, please email Terrie Chaplin or contact her on 07791887237.
The first meeting for the Working Group will be in January 2019 (details to follow).

Calling Social Enterprise care providers

Lorna Turner

Lorna Turner is the PEN representative for the social enterprise sector. 

She says:
"If you want an easy way to keep in touch with what is happening within the care sector in Devon, linking in with PEN is the best way to do it.
I work as a social enterprise business advisor through The Fruit Tree for Business and I am also a residential care home owner, so I have practical, on-the-ground knowledge of running a care business.
Keeping in touch or being a sounding board is free to you.
I want to represent your views and concerns and help create a vibrant social enterprise care sector".
To receive an e-newsletter, please email Lorna Turner.
Your information will be held securely and only used for this purpose. Our data and privacy policy is available here.

Here’s some of the news

Establishing a College and Provider Network


Colleges and education providers value engaging with health and social care providers, care managers and service users, in coproduction activities, focusing upon: curriculum development, expert speakers, student placements and participating in formative/summative assessment. These coproduction activities not only contribute to the validation of health and social care programmes, but provide an opportunity for employers and service users to shape the future workforce. If are interested in participating and have ideas how the network might operate, please contact Terrie Chaplin.

Proud to Care

Proud to Care current advertising campaign is in full swing and includes advertising on Radio Exe and Heart FM, outdoor advertising, Exeter Chiefs and Exeter City home matches, local press, and Facebook. This campaign is targeting 40 to 65-year olds to improve recruitment in domiciliary care, with a focus on passive job seekers.
Our next Proud to Care Ambassador event in planned for 30 January in Exeter and is for new and existing Ambassadors. We are changing the format slightly and are now running an all-day event. The morning is an induction for new Ambassadors and after lunch will be a fun, interactive session with activities planned and a chance to hear from some of our amazing front-line Ambassadors about their experiences. If you would like more details or would like to attend, please email Proud to Care.

Christams wreath

This is our last newsletter before the holiday season and the Business Relations Team wishes you seasonal greetings and a happy and prosperous New Year!

December 2018

nhs england

South West England’s winter readiness pack

Skills for care

SKILLS FOR CARE- updated Core and Mandatory Training Guide (page88)


Creative Innovation & Growth for Your Adult Social Care Business

Are you ready for winter?


The flu season will soon be here and we are seeing Norovirus in the Community. The Infection Control and Winter Readiness Packs, provide really helpful resources and remember: It's not too late to vaccinate! 

HEE nursing

Update - Health Education England funding for nursing associate workforce expansion

The introduction of Nursing Associates into health and care services continues to gain traction, presenting an exciting opportunity for Devon’s community and social care providers to further consider the role of the Nursing Associate within their workforce. 
For more information about the role visit the Nursing and Midwifery Council’s website.
and the FAQ.
Please consider how this role might fit within your workforce and/or you are able facilitate a trainee placement. Please get in touch.

save the date

Upcoming Events


Do you work in the care industry?
Do you want to innovate and grow?

Free leadership development workshops available to eligible managers and owners of Adult Social Care businesses in Devon.

Visit Cosmic to find out more and register for the workshops.


Consultation with Representatives of Older People and the Voluntary Sector - Thursday 17th January 2019

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We're on Twitter!

The Business Relations team are now on Twitter. Click here to see the site.