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You can now order printed copies of Adult Care information leaflets using our new online order form. Members of the public, professionals and organisations can order between 1 and 100 copies of our main publications. The leaflets can also be downloaded as PDF files.
You can access the form at www.derbyshire.gov.uk/careinfo
The form can also be used to order information leaflets in alternate formats such as large print, audio and easy read.
We advise that organisations such as GP surgeries, libraries and community centers who currently hold stocks of Adult Care leaflets check to ensure they have the most current version of each leaflet. This is because there have been recent changes to some of the leaflets including Guide to Handy Van Services and First Contact Derbyshire Signpost Scheme. The version number and date can be found on the back cover of the leaflets. Please use the form to identify the current version numbers/dates and compare them with your own stock.
We can also supply freestanding cardboard leaflet holders or plastic wall holders if you wish to display our leaflets in your establishment.
For further information please email: adultcare.info@derbyshire.gov.uk
If you need to refer a patient, client or service user to Adult Care our website has information on the best methods of making referrals depending on whether the referral is:
- Routine (may take up to 72 hours to be processed)
- Urgent (may take up to 48 hours to be processed)
- Urgent – same day response
- Urgent – same day response – out of hours
On-line referrals
Where a referral is routine or urgent (48 hour response), we kindly ask that you use our online referral forms rather than referring by telephone into Call Derbyshire. We have 3 different Adult Care referral forms aimed at different professionals:
Please make sure you give as much detail as possible about the circumstances of the person you are referring.
Referrals to adult care via Call Derbyshire
If a referral is urgent and requires a same day or out-of-hours response, please can contact Call Derbyshire by calling tel: 01629 533190.
They are open 8am to 8pm Monday to Friday and 9.30am to 4pm Saturdays.
Outside of these times we provide an out of hours service for some areas
including social care, where there is an urgent need for an immediate
response.
Further information or queries
If you have any queries about the on-line referral forms then
please contact Alex Shore, Information Team on 01629
531310. If your query is about the referral/frontline process then
please contact Joanna Delor, Service Manager on 07769642136. You can
also email contact.centre@derbyshire.gov.uk (NB
please do not send any confidential information to this address including
client names and/or addresses).
Learning Disability Partnership Boards were
established in 2001 as a response to the need for improved engagement
identified in the Department of Health's Valuing People Strategy. The LD boards have helped drive many
positive changes for people with learning disabilities in their communities.
The boards work to:
- promote
the rights, independence, choice and inclusion of people with learning
disabilities
- engage
with public and community services to improve the ways in which they
support people with a learning disability.
There are currently 3 local
partnership boards across Derbyshire. Originally there were 6 local boards but
in April 2016 the board’s started a year long pilot to combine them into 3
boards:
Do you know a client or carer who may
be interested in joining their local board?
We currently have vacancies for
elected reps who have a learning disability and reps who are family
carers. If you or someone you know would be interested in
joining a local board and making a positive contribution, please complete the enquiry form on the local partnership board webpage.
Alternatively
you/they can contact Rebecca Hurt on tel: 01629 532354 or email: Rebecca.hurt@derbyshire.gov.uk
with the interested persons name and contact details and the Stakeholder
Engagement and Consultation Team will then contact them and go over what the
boards are about and arrange a ‘taster’ session.
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Every year we are required by government to undertake a survey and ask Adult Care clients what they think of our services. The survey asks a sample of clients a set of questions about their satisfaction with services. It's a requirement placed on all adult care departments in the country and the results are used and compared by NHS Digital to inform national policy and monitor performance nationally. It also helps us plan how we can improve our services going forward.
Derbyshire Adult Care has done extremely well in the 2015/16 survey despite the pressure on services
and financial constraints. Later in the autumn when the full national data is made available by NHS Digital we will be able to publish how we as a county compare with our neighbours (eg Nottinghamshire, Staffordshire, Leicestershire, etc),
Please see the attached infographic below for an overview of the survey results.
 We're warning residents about scam phone calls being made in Derbyshire County Council's name.
Concerned residents have contacted our trading standards team to report that they have received phone calls where the caller claims to be from Derbyshire County Council and wants to speak about an accident they may have had.
During the conversation the caller may quote a legitimate council phone number to make the call seem genuine. The number from which the scammers actually call is reported to be a London code (0207) but it is highly likely that the calls are being made from an overseas call centre, and that those responsible have merely purchased a UK number.
Our Cabinet Member for Health and Communities Councillor Dave Allen said: "We've had a number of reports from worried residents saying that a council representative has called and enquired about an accident they have had.
"We'd like to make it perfectly clear that we would never make unsolicited phone calls of this nature. Our advice is to put down the phone on these scammers and report the call. These fraudsters pretend to be from a place of authority so that people will be less likely to question them. Luckily, this time around the people who have contacted us have realised this is a scam phone call and have hung up in good time."
We're urging professionals, carers, families and friends of older or vulnerable residents to pass on this latest warning, look out for any signs that they may be a victim of scams and to report anything suspicious.
Residents who believe they have been scammed or who know someone who has can get advice and report it to the Citizens Advice Consumer Service on tel: 03454 040506.
You can find out more about how to report and protect yourself from scams on our website.
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Many people across Derbyshire
live in homes that they cannot afford to heat to a safe and warm temperature.
People suffering from breathing,
heart and mobility problems are at higher risk of needing support from Adult
Care and the NHS if they are unable to afford to heat their home to a safe
temperature.
The Derbyshire Healthy Home
Programme offers solutions to address this problem for people who:
- Privately own or
privately rent their house
- Have a health condition
made worse by the cold
- Struggle to
afford to keep their home warm
The programme provides three sets of interventions to help clients keep warm and well in their home.
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Warmth solutions - Heating systems, repairs, upgrades and insulation
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Managing fuel costs - Fuel tariff switching, metering, billing and fuel debts
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Health and wellbeing referrals - Flu jab, medication review, falls service, Disabled Facilities Grants
These services are often delivered as part of a multi-disciplinary team to resolve complex issues. All services are provided entirely free. To refer someone to the programme please:
A member of the Healthy Homes team will call the person to establish eligibility and arrange
a home visit to assess the situation.
If you are concerned that your client’s mental or physical health is suffering because they are unable to keep warm then please don’t hesitate to contact the Healthy Home programme.
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Time Swap is a initiative that encourages local communities to help each other by sharing time and talents.
Time Swap members can earn 'time' by doing things in their community that they enjoy, or are good at, to help other people. They can then spend that time on getting help from other Time Swap members, maybe assistance with something that they find difficult or being taught a new skill.
You can find out more on our website or call into one of the drop-in information sessions we've arranged over the coming months:
- Ashbourne - Thursday 3 November 2016 from 11am to 12pm at Ashbourne Adult Education Centre,
- Ilkeston - Monday 7 November 2016 from 11am to 12pm at Cantelupe Centre, Market Place, Ilkeston
- Alfreton - Monday 7 November 2016 from 12pm to 1.30pm at Alfreton Adult Education Centre
- Belper - Wednesday 9 November 2016 from 1pm to 2pm at Strutts
- Dronfield - Thursday 10 November 2016 from 11am to 12pm at Dronfield Library
- Long Eaton - Thursday 10 November 2016 from 1pm to 2pm at Long Eaton Library
- Glossop - Tuesday 15 November 2016 from 12pm to 1.30pm at Glossop Volunteer Centre
- Ashbourne - Monday 21 November 2016 from 11am to 12pm at Ashbourne Adult Education Centre
- Swadlincote - Tuesday 10 January 2017 from 5.30pm to 6.45pm at Swadlincote Library.
For further information please email: timeswap@derbyshire.gov.uk
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 Thousands of people in Derbyshire are missing out on benefits that are theirs by right.
Sometimes the system doesn't make it easy for people to understand the rules about benefits or how to claim the benefits they are entitled to.
Our Welfare Rights Service can:
- give advice over the phone about benefits people could be entitled to and how to claim them
- send out claim forms and advise on how to challenge decisions by the benefits authorities
- assist with benefits appeals, including representing Derbyshire claimants at tribunal hearings.
The Service can also give advice to both the public and professionals about how the change over to Universal Credit may affect them/their clients.
To access the service you can call the benefits helpline, between 11am and 4.30pm, Monday to Friday, on tel: 01629 531535. Or you can conatact the Service by email: welfarebenefits@derbyshire.gov.uk
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 Derbyshire Constabulary is supporting the launch of a new campaign designed to tackle financial fraud.
‘Take Five’ aims to put consumers and businesses back in control with straight-forward advice to help prevent financial fraud and encourage people to take a moment. It is designed to remind people that it pays to 'stop and think'.
Take Five is the first national campaign to be backed by all the major banks and other financial service providers across the UK.
'If you get any calls, texts or emails out of the blue asking for your personal or financial details always stop and think, never disclose your personal information and listen to your instincts.'
The campaign is asking everyone to help protect themselves and the people they work with from financial fraud by remembering and passing on some simple advice:
1. Never disclose security details, such as your PIN or full password - it’s never okay to reveal these details.
2. Don’t assume an email request or caller is genuine - people aren’t always who they say they are.
3. Don’t be rushed – a genuine bank or organisation won’t mind waiting to give you time to stop and think.
4. Listen to your instincts – if something feels wrong then it is usually right to pause and question it.
5. Stay in control – have the confidence to refuse unusual requests for information.
For more information, visit the Take Five website.
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Do you suspect an address is being used for drug dealing?
Reporting any suspicious drug-related behaviour may assist in making neighbourhoods safer places as professional criminals are using vulnerable people's homes to manufacture and sell drugs.
Professional criminals are targeting the homes of vulnerable people to be used for drug-dealing – a process known as “cuckooing”.
Dealers often approach the vulnerable person offering free drugs to use their home for dealing.
These criminals are very selective about who they target as “cuckoo” victims and are often entrepreneurial. A lot of the time victims are lonely, isolated, frequently drug users themselves and are already known to the police.
“Cuckooing” means the criminals can operate from an unobtrusive property, which is out of sight, making it an attractive option. They can then use the premises to deal and manufacture drugs in an environment under the police radar, usually staying for just one day. When the criminals use the victim’s property for criminal enterprises, the inhabitants become terrified of going to the police for fear of being suspected of involvement in drug dealing or being identified as a member of the group, which would result in their eviction from the property.
Below are some important signs to look out for if you feel you are living or working or near a property used to deal drugs.
We are asking that you stay aware and spot potential signs of drug dealers.
Signs to look out for:
- Usually takes place in a multi-occupancy or social housing property.
- An increase in the number of coming and goings.
- Offenders will often have new vehicles outside the property, frequently use taxis or hire cars.
- Possible increase in Anti Social Behaviour activity in and around the property.
- Disengagement with support services.
- Professionals visiting may be aware of new unidentified persons in the property.
- The property may become to appear almost sparse of valuable possessions inside and go into a state of disrepair.
Contact:
If you’re concerned about drug-related crime where you or your client lives, call Derbyshire police on 101 or 999 in an emergency to report drug-related information.
If you don’t want to speak to the police directly, you can call the anonymous Crimestoppers charity on 0800 555 111.
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