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Welcome to this special edition of the Connecting Cumbria newsletter.
This edition focuses on one of the most significant changes to the UK's telecommunications infrastructure in decades: the retirement of the old Public Switched Telephone Network (PSTN) on 31 January 2027.
We also share the latest news from Connecting Cumbria, celebrate how another local business is using digital connectivity to support what they do, and explain how you could become our next case study story.
The UK's traditional analogue phone network, commonly known as the PSTN, will be permanently retired on 31 January 2027. This nationwide change means landline services will be delivered using digital technology over broadband connections instead of the ageing copper-based network.
This change is currently underway and for most people, the transition will be managed by their telecoms provider, but it is important that residents, businesses, community organisations and voluntary groups start preparing now.
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The PSTN was designed decades ago and is becoming increasingly difficult to maintain. Moving to modern digital services will provide:
- More reliable communications
- Improved call quality
- Greater resilience
- Modern features and functionality
- Support for future digital services
- Speak to your communications provider.
- Review any devices that rely on a phone line.
- Make plans for upgrades where necessary.
- Check that vulnerable family members or service users are supported during the transition.
Connecting Cumbria will continue working with partners across the county to raise awareness and help communities prepare for this important milestone.
The important message is - don't leave it until the last minute. 31 January 2027 will arrive sooner than you think.
The PSTN has supported the UK for around 150 years, but as we move towards a modern, digital future, organisations still using services connected to the network need to understand what the switch-off means for them.
If your business relies on phone lines, payment terminals, alarm systems or other connected services, don't leave it until the last minute.
Contact your communications provider to understand your options and put a migration plan in place before the deadline.
Please watch the video here.
Find out more: https://www.openreach.com/upgrading-the-UK-to-digital-phone-lines
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If you have any further questions, we would urge you to contact your service provider.
You can also find more information online:
Cumberland Council and Westmorland and Furness Council are highlighting the importance of reliable, high-quality digital connectivity as Cumbria enters the busy summer period.
As the county welcomes residents, businesses and an influx of visitors, strong and dependable digital services are more important than ever. From the Lake District’s remote valleys to busy urban centres, fast, dependable internet and mobile services underpin daily life. Connectivity enables flexible working, supports businesses competing in a global market, and helps visitors navigate and enjoy the county safely.
With nearly 97% of premises now able to access superfast broadband, more than 87% benefiting from gigabit-capable speeds, and more than 99% of properties in Cumbria covered by outdoor 4G from at least one provider, Cumbria continues to lead the way as one of the UK’s strongest counties for rural digital connectivity, making this an ideal time to review your connectivity options.
Read the full story here.
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Nestled beneath the iconic Old Man of Coniston Fell in the Lake District National Park, The Old Man of Coniston Campsite attracts an abundance of visitors each year who come to enjoy the region's outstanding natural beauty, outdoor adventures, and peaceful surroundings. While guests visit to escape busy city life, reliable mobile connectivity has become an increasingly important part of both the customer experience and the day-to-day operation of the campsite.
Jordan Porter, who runs The Old Man of Coniston Campsite, highlights the growing importance of mobile services for both guests and staff here.
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We love showcasing how improved connectivity is helping local businesses innovate, grow and reach new markets.
Is digital connectivity supporting your business?
We would love to hear from you.
Your story could feature in a future Connecting Cumbria newsletter, press release or social media campaign, helping inspire other businesses across the county.
Contact the Connecting Cumbria team at info@connectingcumbria.org.uk to share your story.
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You can keep up to date with the latest digital connectivity news, updates and opportunities by following Connecting Cumbria on social media:
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Together, we're building a more connected, resilient and prosperous Cumbria.
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