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There has been a technical issue impacting our factual accuracy process and we are working to resolve the issue. This has resulted in a delay to draft reports being sent for a factual accuracy check, we are sorry if this has impacted on you.
Rest assured once the issue has been fixed we will progress reports for factual accuracy check. We are hopeful this will be resolved next week and will update you when it is fixed. We’re committed to producing assessment reports as quickly as possible.
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We've improved our internal finance systems and have insourced our financial services. This means you are now able to contact us directly about paying your fee by emailing our Contact Centre. They will resolve your queries or put you directly in touch with our Finance team on your payment-related queries.
Your invoice will now contain more information about the fees you owe and when they must be paid. If you are due an invoice in June or July this will be sent by post to your registered billing address.
If you have not got a direct debit in place, you can contact our Finance team at direct.debit@cqc.org.uk, quoting your provider ID to set one up.
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How well do you understand how CQC is changing?
In 2023 we launched a communication campaign to ensure all health & social care providers and professionals understand what these changes are, what they mean for them and what they need to do to prepare for these changes being implemented.
To help us measure how successful this campaign has been so far, we want to know how well you understand these changes.
To help us do this we'd like your feedback through a short survey.
Assessment frequency
We're working towards publishing more detail on how frequently we'll assess providers going forward. To support this work we'd like some feedback on some initial questions. Take the survey to share your thoughts.
Relationship management
We're developing our approach to relationship management. To support this work we're looking for your feedback around some initial questions. Complete this short survey to share your views.
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