We're making improvements to our internal finance systems this month. This means you will be able to: 

• see more detailed information on your invoice 
• contact us directly about paying your fee.  

From this week, you can get in touch with us directly by emailing our Contact Centre, instead of contacting NHS Shared Business Services (SBS). They will resolve your payment-related queries or put you directly in touch with our Finance team to help you. The new contact details and updated guidance are available at www.cqc.org.uk/fees.  

Your invoice will also be easier to understand. The details of what you owe, how it is calculated, and any outstanding fees will be made clearer so you can take necessary action quickly. 

For providers who are due to receive their invoice in June and July, please note your invoices will be sent out by post to your registered billing address. 

If you already have a direct debit set up for your fees, you don’t need to take any action. If you have not got a direct debit in place, you can contact our Finance team at direct.debit@cqc.org.uk, quoting your provider ID to set one up. Alternatively, you can make card payments or complete a bank transfer. Please note we are no longer accepting cash, postal orders or cheques.