Our Chief Executive, Ian Trenholm, recently published a blog reflecting on the feedback we've received around our new assessment approach and the changes we're making as a result.
We've heard feedback around the scope of our assessments and how many quality statements we should review, how frequently we should assess providers, the importance of relationships, how we can improve our guidance and issues with our new provider portal.
Ian has responded to each area of feedback in the blog and set out what actions we'll take in response.
We particularly heard feedback on the importance of being able to recognise improvement in providers, so we are making the following commitment:
When carrying out an assessment of a service that is either inadequate or requires improvement all quality statements under the key question that are rated inadequate or requires improvement will be reviewed.
 Thank you to everyone who has shared feedback on our new assessment approach.
All your feedback has been heard and has informed recent decisions on changes to how we're implementing our new approach.
The blog above shares what we've done in response to your feedback. We'd really like to hear your thoughts on whether the blog adequately reflects your feedback, comments and concerns.
 Across 2023 and 2024 we're making a number of changes to how we work, including:
-
A new registration service, and a change in the required standard at which providers can register
-
A new single assessment framework, replacing 4 previous assessment frameworks
-
The introduction of quality statements, replacing our current Key Lines of Enquiry (KLOEs)
-
Introduction of a set of evidence requirements for specific provider types that we’ll use in assessments
-
A move away from separate monitor, inspect and rate activity to a model of ongoing assessment
-
Introduction of a new, transparent scoring method that shows how we’ve assessed individual quality statements and arrived at an overall rating
-
New ways of reporting and displaying ratings
-
Changes to our operational team structures
-
A new provider portal
The above represents a significant change in how CQC regulates and how health and social care providers will interact with regulation. Our commitment is to continue to iterate our approach based on learning and feedback.
It’s important CQC ensures health and social care providers have an opportunity to share feedback on our new assessment approach and digital services and have significant opportunities to co-design iterations to both.
To support this we're establishing a new engagement forum that will meet at least 6 times per year and provide an opportunity for health and social care providers and professionals to help shape how we work.
We'd like to make sure as many people as possible have the opportunity to join this group, if you're interested in joining please complete the form below.
 On the 26 April 2024 the Department of Health and Social Care published a consultation document seeking views on removing the expiry date of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and replacing it with a 5-yearly review.
It is also seeking views on proposed amendments to the CQC regulations relating to:
- medical care (not First Aid) in a sports ground or gymnasium
- temporary arrangements to deliver medical care (not first aid) at sporting or cultural events
- introducing a new requirement to notify the CQC of the use of restraint, segregation and seclusion in mental health units
You can access the consultation document on GOV.UK. The consultation will close on 24 June 2024.
 If you've experienced our new assessment approach we want to hear your feedback. Complete the short survey below to let us know your experience of preparing for an assessment and the assessment itself.
|
