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We are aware of the issues that providers are experiencing on the new provider portal. While some providers are able to use the new portal as expected, there are others who have not had a smooth experience.
At the moment we are working hard to make key improvements and are continuing to use provider feedback. Thank you for those who have worked with us.
Recent improvements
We have made some recent improvements to ensure that providers can log in to the portal, including the ability for nominated individuals to delegate access to others in their organisation so they can complete notifications.
We will continue to update you as more improvements are coming, please refer to our website for the most up to date information on what you can do on the provider portal.
Thank you for your patience while we continue to improve. If you need any support, please contact providerportalqueries@cqc.org.uk.
What you can do on the provider portal
You can use the portal for a better experience submitting notifications.
If you have been using email to submit any of these notifications please now submit these through the portal:
How to submit a registration application without using the provider portal
If you have not already, please try to sign up to our new provider portal and if you have trouble, please contact providerportalqueries@cqc.org.uk with an email subject of ‘issue submitting registration application’.
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