 A green background, surrounded by yellow note pages, arranged to make the background look like a speech bubble. Three screwed up yellow note pages in the middle.
CQC’s Chief Executive, Ian Trenholm, talks about the feedback we’ve received about the roll out of our new regulatory approach, and what we’re doing with it.
Ian reflects on what providers have told us is working well and what needs to be improved and updates on some changes to our approach based on your feedback.
In particular, Ian shares an update on the number of quality statements we'll look at in our assessments. Updating that when carrying out an assessment of a service that is either inadequate or requires improvement all quality statements under the key question that are rated inadequate or requires improvement will be reviewed.
 Illustration of a monitor displaying 6 people in a online meeting
In December 2023, the Department for Health and Social Care (DHSC) announced legislation to make visiting and accompanying a fundamental standard of care.
Visiting is crucial to the health and wellbeing of those receiving care as it ensures that people remain connected with loved ones and their community. Also that they have people to support and advocate for them when they are at their most vulnerable.
The new legislation will come into force on 6 April 2024. DHSC is running a series of online information sessions via Teams, with support from CQC colleagues. These will explain what the legislation requires you to do as a provider and you will be able to ask any questions you might have about the guidance.
Sessions take place on:
- Tuesday 2 April for hospital providers
- Wednesday 3 April for care home providers
Use this registration form to sign up for a session. Teams invites will be sent a few days before the session. For any queries, please contact the team on visiting@dhsc.gov.uk
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This is an update from the Department of Health and Social Care (DHSC) on the enforcement of Adult Social Care Provider Data
On 1 December 2022 new powers were introduced under the Adult Social Care Information (Enforcement) Regulations 2022 that allows the Secretary of State to require social care providers to share information relating to them and their provision via the Capacity Tracker – the DHSC data collection tool. The new powers also allow the Secretary of State to issue a financial penalty to those providers who do not share their information or share information that is false or misleading.
If you need support to enable you to share the required information, please contact NECS (the Capacity Tracker administrators) Monday to Friday between 8am and 5pm, either by phone 0191 691 3729 or via necsu.capacitytracker@nhs.net
The Capacity Tracker also has an integrated Resource Centre with helpful user guides and video tutorials to support you with using the system and uploading your information as required.
 Photograph of CQC’s exhibition stand at the Care Show
We'll be hosting the “Meet the Inspector” hub at the Care Show London on 24-25 April 2024. Attendees can book a meeting with the inspectors, discuss their concerns, and receive advice on how to improve their CQC ratings. The conference programme includes the latest sector updates and best practices to help you improve your care service, with a focus on understanding what the upcoming election means for social care and providing insights into hiring and retaining staff. Attendees will be able to attend CPD-accredited sessions delivered by over 100 speakers, meet more than 150 suppliers, and network with colleagues. Complimentary passes are available for care and healthcare professionals, those working for a social care provider, allied healthcare, NHS, and public sector professionals.
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