In just over two weeks all providers registered with CQC will be able to create an account on our new provider portal.
We'd previously advised that our new portal would be available for all providers from 27 February. To ensure we give providers the best experience we are moving our launch date to 11 March
From 11 March if you have a role registered with CQC you can use your email address associated with your CQC registration to create an account on our new portal.
Our new portal will offer a better experience when submitting statutory notifications and completing some registration actions.
Until 11 March you can continue using our existing provider portal and submitting notifications via email.
Here's what to do to get ready for these changes:
 From the 11 March you'll be able to submit the following notifications through the new provider portal:
You'll also be able to undertake a range of registration activity within the new provider portal
For all other notifications and the full range of registration activity you can continue to download forms from our website and submit via email.
 It's important that registered managers in the same provider don't use a shared email address to create their provider portal account.
New provide portal accounts will synchronise with our registration data. Because of this, emails such as info@carehome.com, utilised by multiple registered managers at a provider will now be restricted to one user on the portal. This adjustment ensures that each user has a unique login credential, enhancing security and accountability within the CQC's systems.
Registered managers currently sharing an email address should change to a unique email address and notify us as soon as possible. To update us you will need to submit a Changes to registered details: change contact details – notification form
 Using the new CQC provider portal offers an improved experience submitting notifications and completing registration actions, compared to completing and emailing Word forms.
Benefits using the new portal include:
- A faster experience for providers
- Pre-completed information about your service (e.g. location IDs)
- Ability to save drafts and return at a later date
- Progress updates on your notification/registration
- Ability to view the submission history for your service
- Automatic check to see if information is entered correctly. meaning there is less need for follow up contact from CQC
 On 11 March, our existing provider portal will become read-only. That means you won't be able to use the portal to make changes or send us new information. You will still be able to access and download your saved data until the end of March 2024.
Action required for users of our existing provider portal
Please note that existing accounts on our current portal will not be automatically transferred to the new provider portal. This means action is required on your part:
- Register for our new portal as soon as you are invited
- Check your inbox for invites. Invitations to join the new portal are being sent out
- If you have not yet received your invite yet, don't worry, just make sure your contact details are up-to-date to receive your direct invite
- Once you're signed up to our new portal, remember to log in to the existing portal and download your saved data before the end of March 2024
 We'd previously announced that from 27 February we'd start to use our new assessment framework for all registration activity.
to give new and existing providers the best possible experience we've made the decision to delay the use of the new assessment framework until 11 March.
Until then providers can use existing registration processes.
From 11 March we will use our new assessment framework for all registration activity. This applies to both new registrations and changes to registrations for existing providers. We will update guidance on our website about registration processes.
 Our new assessment approach is now live across the whole country
What can providers do to prepare:
NOTE: Our new approach is not currently being used for services we do not rate. We will be in touch with those providers directly for more information about when the new approach will apply to them.
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