 Key dates announced for the roll-out of our new provider portal and regulatory approach
Today we’re updating you on how and when we’re introducing our new provider portal and regulatory approach.
What’s changing and when in 2023?
Provider portal
In August, we’ll invite the first group of health and social care providers to log onto a new provider portal. They'll be able to explore its functionality as part of a new and updated range of digital services that make it easier to interact with us.
We’ll roll out the new portal to all providers in phases from September. Each provider will be invited onto the portal with their login details and guidance on how to use it.
Getting our digital services right is important to us. We want to streamline how we collect data to support our new approach to regulation, as this will help us assess in a smarter, more consistent way. The new portal plays a large part in helping to make that a reality and will make it easier for providers to share information with us.
New regulatory approach
In November, we will start to use our new assessment framework. This will be rolled out regionally, starting with providers in the South of England. Any assessments from November onwards for providers in the South will be carried out using the new assessment framework. We’ll still schedule assessments by considering the level of risk, so not all providers will need to have an immediate assessment.
In other regions, we will continue to use our current assessment framework for now. The new assessment framework will be rolled out to other regions by the end of March 2024, and we will provide further updates as each region moves over to using the new framework.
What can you do to get ready?
- Ensure that contact details for your organisation are up to date so that we invite the right people to join the new portal and can keep them informed about the roll-out of the new approach.
- Read guidance to help prepare your organisation for the changes in the way we regulate.
Introducing the new assessment framework in phases will take time. This as well as introducing you to the new provider portal and wider digital services, will continue into 2024.
Make sure you’re signed up to receive our bulletins to get the latest information about our plans.
Our upcoming webinar is sold out.
If you weren't able to secure a ticket, we'll soon share a recording on our YouTube channel. This webinar will focus on how we'll roll out our new regulatory approach and provider portal to all health and social care providers.
We’ll also let you know when we expect to start using our new regulatory approach and the steps we’ll take to get there.
This one-hour webinar is led by Chris Day, our Director of Engagement, and Amanda Hutchinson, our Head of Regulatory Change. It’s an opportunity to hear the latest updates about our new regulatory approach.
We'll let you know when this is available.
Our new podcast episode, Engaging with CQC, features two providers, who talk to us about their experiences of being involved in CQC user research and engagement.
We're transforming how we regulate, building on what we've learned from listening to people who work in health and social care. Our short animation takes you through our next steps.
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