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The independent regulator of health
and social care in England |
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31 July 2023
A regular update for providers and professionals working in healthcare services
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Findings from a survey of more than 36,000 people who used NHS urgent and emergency care services in September 2022, show that many people had a worse experience than previous years – particularly those treated in an A&E department.
The survey looked at the experiences of people using type 1 and type 3 urgent and emergency care services. Results are reported for each service type at trust and overall England level.
We’ll use the results from the survey to build an understanding of the risk and quality of services and those who organise care across an area. Where survey findings provide evidence of a change to the level of risk or quality in a service, provider or system, we use the results alongside other sources of people’s experience data to inform targeted assessment activities.
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"As we reach the halfway point of the programme, this blog explores our latest findings, highlighting good practice to enable trusts to learn from one another and make vital improvements."
— Carolyn Jenkinson, Deputy Director of Secondary and Specialist Healthcare, shares the latest findings from our national maternity inspection programme to help enable wider learning across the sector.
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A new version of the Section 61 Review of Treatment form is now available on our website.
Old versions of the form will no longer be accepted from 30 September 2023.
If you have any questions related to the Section 61 Review of Treatment, please contact the Second Opinion Appointed Doctor (SOAD) team at SOADSection61Audit@cqc.org.uk
On 18 July 2023, CQC-registered providers, among other health and care organisations, have been issued with this National Patient Safety Alert (NatPSA) on Shortage of GLP-1 receptor agonists, requiring immediate action.
We're supporting dissemination of the NatPSA, as this is a safety critical and complex National Patient Safety Alert. Implementation should be co-ordinated by an executive lead (or equivalent role in organisations without executive boards) and supported by clinical leaders in diabetes, GP practices, weight loss clinics, private healthcare providers, those working in the Health and Justice Sector.
When: Wednesday 2 August, 11am to 12pm
In this upcoming webinar we’ll focus on our approach for rolling out our new regulatory approach and provider portal to all health and social care providers.
We’ll let you know when we expect to start using our new regulatory approach and the steps we’ll take to get there.
This one-hour webinar will be led by Chris Day, our Director of Engagement, and Amanda Hutchinson, our Head of Regulatory Change. It’ll be an opportunity to hear the latest updates about our new regulatory approach.
We're always keen to hear from you to help us to shape how we work. Sign up to our online participation platform CitizenLab today, to share your ideas and feed back on live projects.
Currently, we'd love to hear from you about:
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We’ve updated our information on how people can complain about use of the Mental Health Act (MHA) and included new information on the early resolution process.
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The Breast and Cosmetic Implant Registry (BCIR) captures the details of all breast implant procedures completed in England, Scotland and Northern Ireland, by both the NHS and private providers. The registry records the details of any individual who has breast implant surgery, so they can be traced in the event of a product recall or other safety concern relating to a specific type of implant. It also allows the identification of possible trends and complications relating to specific implants. The registry collects data on all types of breast implant and explant (removal) surgery. All providers of breast implant surgery are expected to participate.
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Our annual update on the safer management of controlled drugs highlights key findings from our regulatory activity in 2022. The report includes an analysis of data and trends for prescribing controlled drugs in primary care during 2022. We also include some examples of good practice and recommendations to drive improvement in the safer management of controlled drugs.
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The Chief Nurse for Adult Social Care, Deborah Sturdy, has worked with colleagues at NHS England and across all 42 local Integrated Care Boards (ICBs) in England, to establish social care nursing advisory councils (SCNACs). The purpose of these councils is to help provide a better understanding of nursing in adult social care, as well as insight into the wider adult social care sector, to Directors of Nursing in ICBs.
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Our new podcast episode, Engaging with CQC, features two providers, who talk to us about their experiences of being involved in CQC user research and engagement.
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In her first blog as Interim Director of People with a Learning Disability and Autistic People, Rebecca Bauers talks about the importance of listening to the voices of people with lived experience and how we have been gathering insight to shape our priorities.
- The Department of Health and Social Care (DHSC) has published a report of their Post implementation Review. This report presents results from a survey undertaken in June 2022, which sought feedback from all providers of a regulated activity in England, on regulations relating to the Care Quality Commission made under the Health and Social Care Act 2008.
- The NHS and Social Care Coronavirus Life Assurance Scheme provides financial support to families and dependents of eligible health and social care staff who sadly died from Covid-19 contracted while delivering frontline care during the pandemic. The scheme pays a tax-free lump sum of £60,000 to the deceased’s appropriate person, regardless of their salary. It's non-contributory and there is no cost or liability to employers or staff. The scheme is open until 30 September 2023, in respect of deaths which occurred on or before 31 March 2022. Employers have an important role in submitting and supporting claims and are urged to do so for the benefit of families of their late colleagues. The full details of the scheme and the claim form are available on the NHS website.
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NHS Resolution will hold a free, face-to-face national emergency medicine conference, Implementing recommendations: Shared insights to reduce claims in emergency medicine, on Monday 9 October 2023 at the Royal College of Physicians in London.
The conference is clinically focused and open to representatives working in emergency department teams across England. It aims to share learning from emergency medicine compensation claims to improve future care and ultimately patient safety. Experts from across the healthcare system (including representatives from NHS Resolution, The Royal College of Emergency Medicine, The Sepsis Trust, Getting it Right First Time, The Society and College of Radiographers) will also share practical examples of what can be done to make a safer emergency department.
Follow us on Twitter!
Follow @CQCProf on Twitter to get regular updates about the work we are doing with professionals and provider organisations in England.
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