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Newsletter
Our monthly update for everyone interested in health and social care
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Find out what people think about urgent and emergency care near you
We asked over 36,000 people who received urgent and emergency care in September 2022 about their experiences of care.
Two questionnaires were used, each tailored to different types of urgent and emergency care service.
- Type 1 services include A&E departments (these may also be known as casualty or emergency departments)
- Type 3 services include urgent treatment centres that are run directly by an acute NHS trust (these types of service may also be known as minor injury units)
Nationally, we found that people’s experience of urgent and emergency care is worse than in previous years, particularly for Type 1 services. Waiting times, staff availability, privacy and pain management have seen significant declines compared to previous years. But some aspects of care in Type 3 services remained positive, such as being listened to by health professionals.
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NHS75: Celebrating and supporting innovation
This year marks the 75 anniversary of the NHS.
In celebration, Chris Day, our Director of Engagement, has written a blog looking at the role innovation through the NHS' history.
He celebrates some of the world firsts delivered by the NHS, looks ahead to the future, and shares his thoughts on how we as the regulator can support and encourage innovation.
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Join us! Work for CQC
CQC staff have a wide range of skills and work across many disciplines.
Find out about roles within CQC, Healthwatch England and the Office of the National Guardian.
Current vacancies include:
- Local Authority Assessments - inspector and manager roles
- Senior Researcher, NHS patient survey programme
- Executive Team Personal Assistant
- Director of Secondary and Specialist Healthcare
Benefits include generous leave entitlement, NHS or Nest pension schemes and a wide range of employee discounts.
Most roles offer flexible locations with the choice to be home-based. See the individual job listings for more information.
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Help shape our work
Our CitizenLab service helps you shape the work that we do.
CitizenLab gives you an easy way to get involved with our work and share your ideas and opinions. We use it to bring together groups of people, collect your views, conduct surveys and run quick polls.
What you tell us helps us understand the things that are important to you. We can use what we learn to make our services and information better for everyone.
The things we're working on change all the time. Join using the links below and you'll be sent an email when new information or projects are added. You can also sign in to see what activities are currently live and ready for you to take part in.
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Blog: Driving improvement for autistic people and people with a learning disability
In her first blog as our interim Director of People with a Learning Disability and Autistic People, Rebecca Bauers talks about how we can drive change and improve standards of care.
Rebecca writes about the importance of listening to the voices of people with lived experience and how we have been gathering insight to shape our priorities.
She also explains how we intend to use our new powers to assess integrated care systems and local authorities.
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Give your views: learning disability and autism training for health and social care workers
The government want to hear your views about guidance covering learning disability and autism training for people who work in health and social care.
The Oliver McGowan code of practice sets out how providers of health and social care can make sure their staff receive learning disability and autism training suitable for their role. What you tell the Department of Health and Social Care (DHSC) about the code of practice will help shape the final version of the code.
The code of practice is named after Oliver McGowan, whose tragic death in 2016 highlighted failures in care that could have been prevented.
We believe that it is essential that autistic people and people with a learning disability have access to safe, high-quality care. We have worked with DHSC to shape this code of practice.
The consultation is open until 19 September 2023.
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Do you work in health or social care?
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