We're aware that when we previously shared this survey, some people were unable to submit a response. We'd like to apologise for this. These technical issues have now been fixed and everyone will be able to submit their response below.
Later in 2023 we will implement our new regulatory approach.
Our new approach will give us the ability to make judgements about quality more regularly, instead of only after an inspection as we do today. We’ll use evidence from a variety of sources and look at any number of quality statements to do this.
We’ll continue to describe the quality of care using our 4 ratings: outstanding, good, requires improvement, or inadequate. In forming a view of quality, we use a scoring framework to enable us to make consistent judgements. Our scores will translate into one of the ratings for the key questions (safe, effective, caring, responsive, and well-led). Scores will also be the basis for our view of quality at an overall service level.
At first, we will only publish the ratings, but we also intend to publish the scores in future.
Using scoring as part of our assessments will:
- help us be clearer and more open about how we’ve reached a judgement on quality
- show if a service is close to another rating. For example, for a rating of good the score can show if it’s nearing either outstanding or requires improvement
- help us to see if quality is moving up or down within a rating.
To support this new approach we are changing the way we present reports and ratings on our website. We'd like your feedback on our proposals for these changes, we'll use this feedback to inform further changes.
Share your feedback by 21 April through the survey below
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