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Newsletter
Our monthly update for everyone interested in health and social care
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Who I am matters
Who I am matters is our new report looking at the experiences of being in hospital for people with a learning disability and autistic people.
During February and March 2022, we visited 8 hospitals in England.
We found that people with a learning disability and autistic people are still not getting the care they need, when they need it. The report shines a light on the impact these failings have on people and their families.
It is clear from our findings and other multiple studies published previously that, nearly 6 years after Oliver McGowan’s death, change and improvement is still too slow. As well as being a key equality issue, this is a critical patient safety issue.
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Join us! Work for CQC
CQC staff have a wide range of skills and work across many disciplines.
Find out about roles within CQC, Healthwatch England and the Office of the National Guardian.
Current vacancies include:
- Senior User Researcher
- Performance Analyst
- Deputy Director for Safeguarding and Closed Cultures
- Mental Health Act Reviewer
- Resourcing and Talent Officer
Benefits include generous leave entitlement, NHS or Nest pension schemes and a wide range of employee discounts.
Most roles offer flexible locations with the choice to be home-based. See the individual job listings for more information.
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Looking at the use of community treatment orders
Between February 2019 and November 2021, we looked at how community treatment orders (CTOs) were being used in 9 boroughs across London.
We were concerned that figures around the use of CTOs were not providing an accurate picture, and that CTOs were being used in an overly restrictive way.
Our report details the findings of our review, and highlights key areas of concern including people being on CTOs for years, a lack of care planning and access to advocacy services, and the disproportionate use of CTOs for Black people.
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Promoting sexual safety in health and social care services
Our latest update on learning from safety incidents looks at protecting people who use services from sexual incidents.
Each of these updates briefly describes a critical issue - what happened, what CQC and the provider have done about it, and the steps providers can take to avoid it happening in their service.
The update talks about how we prosecuted a care home provider and a registered manager for failing to protect a resident from avoidable harm. The resident was sexually assaulted by another person using the service.
The update also shares guidance on promoting sexual safety and supporting personal relationships.
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Changes to the way we work
Our strategy sets out an ambition to regulate in a smarter way, adapting and responding to risk, uncertainty and demand.
To deliver this, we need to change how we work.
We will bring together our specialist sector teams (adult social care, hospitals, primary medical services) into one Operations group.
We will also split the roles and responsibilities involved in carrying out assessments.
These changes are designed to help you:
- Get a better understanding of what the quality of care is like in the services where you live
- Make more informed decisions about your care by using information that is more up-to-date
- Get more involved because of better quality and more consistent engagement.
The changes will also mean that providers and other stakeholders will get more tailored support from us.
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Listening, learning, responding to concerns
We've published an update about the independent review looking at improvements we can make to the way we learn from, respond to, and act on concerns.
The Listening, Learning, Responding to Concerns Review is being conducted in 2 phases and will be overseen by an independent governance panel.
The first phase will look at our handling of protected disclosures shared by Mr Shyam Kumar, including whether ethnicity played any part in the management of those disclosures.
The second phase will look at how well we listen to whistleblowing concerns. We will talk to health and social care staff, as well as CQC colleagues to understand the expectations and experiences of people when they raise concerns with us. The governance panel will help to ensure the independence and credibility of the review.
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CQC reports on safe use of radiation in healthcare settings
Our annual report on how we enforce the Ionising Radiation (Medical Exposure) Regulations - IR(ME)R - has been published.
The report provides a breakdown of the number and type of notifications we received about IR(ME)R incidents between 1 April 2021 to 31 March 2022, and findings from our inspections.
We also share learning from examples of errors and the actions that providers took to improve.
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