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Newsletter
Our monthly update for everyone interested in health and social care
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Helping care systems deliver safe and effective urgent and emergency care
Members of CQC’s National Emergency Medicine Specialist Advisor Forum have developed PEOPLE FIRST, a new resource to help system leaders and organisations within care systems work together to provide safe and effective emergency care.
The tool was built using the findings from a workshop hosted by CQC. 250 representatives from adult social care, primary care, community healthcare, urgent care, and NHS hospital and ambulance trusts attended.
The National Emergency Medicine Specialist Advisor Forum helped host the workshop and develop the tool. The forum is a group of senior clinical leaders who provide specialist advice to CQC.
PEOPLE FIRST is designed to help individual services:
- make the best use of resources
- build capacity
- ensure safety remains a priority.
PEOPLE FIRST builds on the existing Patient FIRST resource for clinicians working in emergency care.
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We are recruiting new Experts by Experience
Our Experts by Experience are people with personal experience of health and social care services.
Our Experts speak to people using services, their family and organisations that support them. They may also watch how the service is delivered and speak to staff. Their findings are used to support the inspectors’ judgements on services and may be included in inspection reports. They may also help us develop new policies.
We are working with our partners at Choice Support to recruit more people with a learning disability and people with autism.
These are paid roles and all Experts are given training.
If you would like to talk to someone about the role or request an application pack, email: expertsbyexperience@choicesupport.org.uk
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Join us! Work for CQC
CQC staff have a wide range of skills and work across many disciplines.
Find out about roles within CQC, Healthwatch England and the Office of the National Guardian.
Current vacancies include:
- Provider Engagement Officer
- Deputy Director of Adult Social Care
- Platform Manager (Microsoft 365)
- Sustainability Manager
Benefits include generous leave entitlement, NHS or Nest pension schemes and a wide range of employee discounts.
Most roles offer flexible locations with the choice to be home-based. See the individual job listings for more information.
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Our latest blog posts
Catch up with the latest blog posts from CQC.
How data can be used to help protect people in mental health units
The Mental Health Units (Use of Force) Act introduced measures to reduce the use of force and enforced isolation in mental health units, and to ensure transparency.
Mental health units must now publish data about their use of force.
Debbie Ivanova, our director for people with a learning disability and autistic people, and Jemima Burnage, our interim director of mental health have written a blog outlining how this data can be used by patients and communities to help improve services.
Tackling inequality
Lucy Wilkinson, our head of equality, health inequalities and human rights, writes about how we are transforming the way we regulate and the new opportunities to tackle inequalities across health and social care.
Making sure people and communities are at the heart of our work
Chris Day, our director of engagement, blogs about how we continue to improve how we put people and communities at the heart of all our work.
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Patient views on adult inpatient services
This year's adult inpatient survey looks at the experiences of over people who stayed at least one night in hospital as an inpatient during 2021.
Most people reported positive interactions with doctors and nurses, as well as feeling that they were treated with dignity and respect, but results have declined compared to the previous year.
Less than half of the respondents said they ‘definitely’ knew what would happen next with their care after leaving hospital. The survey also saw a fall in the number patients who said they could always get help from staff when they needed it.
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