Published: September 2021
This survey collects feedback about the experiences of adults using type 1 (A&E departments) and type 3 (urgent care centres or minor injury units) services. We heard from 41,206 people who attended a type 1 service and 7,424 people who attended a type 3 service in September 2020.
Positive experiences
- 33% of patients who used type 1 services, and 44% of those who used type 3 services rated their overall experiences as ‘10’ out of ‘10’.
- 84% of type 1 patients said that they were ‘definitely’ given enough privacy when being examined or treated. For type 3 patients, 91% said this.
- 69% of type 1 patients said the A&E department was ‘very clean’, whilst 78% of type 3 patients said this about the urgent treatment centre.
Key areas for improvements
- 60% and 63% of type 1 and type 3 patients respectively said staff ‘definitely’ did everything they could to help control their pain.
- 51% of those who used type 1 services said a doctor or nurse ‘completely’ discussed their anxieties or worries with them.
- 45% of type 1 patients who reported that they needed help said that they were unable to get help with their condition or symptoms from a member of staff.
|
Published: October 2021
This survey looks at the experiences of people who stayed at least one night in hospital as an inpatient. We collected feedback from 73,015 patients who attended hospital in November 2020. This was the first survey of the NHS Patient Survey Programme to incorporate online surveys and SMS reminders. You can learn more about the work we are doing to transition our surveys here.
Positive experiences
- 40% of patients rated their overall hospital experience as ‘10 out of 10’.
- 85% of patients said they were ‘always’ treated with respect and dignity.
- Most patients (84% for doctors and 83% for nurses) had confidence and trust in the doctors and nurses treating them.
- 98% experienced good levels of cleanliness in their hospital room or ward.
Key areas for improvement
- Before they left hospital, 30% of people were not given any written information about what they should or should not do after leaving hospital.
- 23% of people did not feel staff involved them in decisions around them leaving hospital.
- 21% did not have their family or home situation taken into account when staff planned for their discharge.
Published: December 2021
This survey looks at the experiences of people who use community mental health services. We received feedback from 17,322 people who used NHS mental health services in England between 1 September 2020 and 30 November 2020.
Positive experiences
- Of those who have been told who is in charge of organising their care, 96% said that they knew how to contact this person.
- 90% said the person organised their care quite well or very well.
Key areas for improvement
- 41% of people have ‘definitely’ seen services enough for their needs.
- 42% thought the waiting time for their NHS talking therapies was too long.
- 26% would not know who to contact out of office hours in the NHS if they had a crisis.
- 52% of people were involved as much as they wanted to be in planning their care.
|
Published: December 2020
This survey collects feedback about the experiences of children, young people and their parents and carers attending hospital. We heard about the experiences of 27,374 children aged between 0 and 15, who were admitted to hospital between 1 November 2020 and 31 January 2021. This includes 13,261 children and young people aged 8 to 15, who directly gave us feedback about their care.
Positive experiences
- 93% of children and young people felt they had been looked after either ‘very well’ (73%) or ‘quite well’ (20%).
- 94% of children and young people said staff spoke with them about any worries they had.
- 85% of children said that staff ‘always’ listened to what they had to say.
- 92% of young people aged 12 to 15 felt able to speak to a doctor or nurse without their parent or carer being there.
Key areas for improvement
- 46% of children and young people said they were involved ‘a lot’ in decisions about their care and treatment.
- 44% of children and young people said that there were enough things for them to do in hospital.
- 68% of children and young people said they knew what was going to happen next when they left hospital.
We are pleased to be starting a new year hitting the ground running on the NHS Patient Survey Programme. Whilst working with our colleagues at Ipsos MORI and Picker Institute to conduct the 2022 Adult Inpatient Survey, 2022 Community Mental Health and the 2022 Maternity Survey, we will also be launching a pilot survey to assess the feasibility of moving the Urgent and Emergency Care Survey to mixed mode and reviewing the results of our recent Community Mental Health pilot. Further work will be undertaken this year to examine possible solutions for moving the Children and Young People’s Survey to mixed mode, following challenges found in the pilot survey.
We will be continuing to focus on how we can best increase the use of patient experience data to help support improvement. This year we will be thinking about the ways that we collect feedback and considering further adaptations to the ways we hear from people receiving care. We will also be assessing more of our current outputs and considering ways we can enhance the accessibility and usability of our data and reports to maximise impact at both national and trust level. We welcome any ideas or feedback you wish to share on any of these areas.
More information about our upcoming work will be provided in the next edition of the NPSP Newsletter. If you have any feedback for us about what we can improve on, or questions about our recently published data, please contact the team on Patient.Survey@cqc.org.uk
 |
|
Thank you
Thank you for your continued support on the Survey Programme. We look forward to sharing future developments with you this year and wish you a happy and healthy 2022.
|
|
