Our equality objectives 2021-2025

care quality commission

The independent regulator of health and social care in England


Our monthly update for local stakeholders interested in health and social care              


August 2021

Use British Sign Language to contact us on your phone, tablet or computer

Sign Live

We've introduced a new way British Sign Language (BSL) users can get in touch. You can use it to give feedback on care or for any other type of enquiry.

SignLive is a service you can use to call people through a BSL interpreter. You sign to the interpreter using the camera on your phone, tablet or computer, and the interpreter speaks to one of our team.

You'll find us listed in SignLive's community directory. Calling us through SignLive’s community directory is free.

Find out more about this and other ways to contact us if you're deaf or hard of hearing

Have you signed up to our participation platform CitizenLab?

State of Care 19/20 bubbles

Our CitizenLab service helps you shape the work that we do.

CitizenLab gives you an easy way to get involved with our work and share your ideas and opinions. We use it to collect your views, conduct surveys and run quick polls.

What you tell us helps us understand the things that are important to you. We can use what we learn to make our services and information better for everyone.

When you join, you'll be sent an email when new information or projects are added. You can also sign in to see what activities are currently live and ready for you to take part in.

COVID-19 vaccination of people working in care homes: our role


The Department of Health and Social Care (DHSC) have amended regulations so that, from 11 November 2021, anyone working or volunteering in a care home will need to be fully vaccinated against coronavirus (COVID-19), unless exempt.

The requirement forms part of the fundamental standards below which care should never fall. It will be monitored and - in appropriate cases - enforced by us.

We will not begin monitoring this until it becomes a duty in November. We will continue to use our existing assessment and enforcement policies and take a proportionate approach.

We've published a statement setting our our role during the registration and ongoing monitoring and inspection of services, and during any enforcement activity.

News from the sector

Five x more

Five X More is a grassroots organisation committed to changing Black women's maternal health outcomes in the UK. It was initiated in 2019 when two Black mothers came together with the dream of improving maternal mortality rates and health care outcomes for Black women.

Five X More is dedicated to supporting mothers with its campaigning work and  recommendations. It focuses on empowering Black women to make informed choices and advocate for themselves throughout their pregnancies and after childbirth.

Five X More will be holding their third awareness week 13th-19th September 2021. Watch out for more details on their website. Find out more about last year's campaign.