Message from the Chief Inspectors on the death of Dr Cliff Mann OBE
All of us at the Care Quality Commission were saddened to hear of the death of former RCEM President Dr Cliff Mann OBE, and we extend our deepest sympathies to his family.
Cliff was well known and much respected, often seen as the father figure of emergency medicine. He was kind and conscientious. A great and knowledgeable speaker who saw the power of data and the importance of strong communications and helped bring emergency medicine into the spotlight.
He was hugely influential and contributed a great deal to the improvement of emergency medicine and patient care. He worked closely with us at CQC as a trusted voice and critical friend, not least through his contribution to our 2018 Under pressure report.
Cliff’s loss will be felt across health and social care. Colleagues, family and friends are invited to share their memories on the Royal College of Emergency Medicine website.
Ted Baker, Chief Inspector of Hospitals
Dr Rosie Benneyworth, Chief Inspector of Primary Medical Services and Integrated Care
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Collaboration in urgent and emergency care
In a new blog, Dr Rosie Benneyworth, Chief Inspector of Primary Medical Services and Integrated Care, discusses our recent report highlighting positive examples of provider collaboration in urgent and emergency care during the coronavirus pandemic.
Read the blog.
COVID-19 Insight: Issue 8
This month’s COVID-19 insight report takes a closer look at how urgent and emergency care services have been affected by the pandemic during the winter, and highlights action CQC is taking to support services under pressure. The challenges for emergency departments have included how to manage services safely, through social distancing and infection control measures, while ensuring people have timely access to treatment.
We also continue to publish data on designated settings and the death rates in both care homes and of people detained under the Mental Health Act.
You can read the report and accompanying news story on our website.
Transitional regulatory approach: new guidance
We have published details of our transitional monitoring approach, including the monitoring questions we'll ask different types of services. Recent additions include the monitoring questions for children's homes. You can also find out more about how we inspect children's services.
As part of our risk-based approach, we are also looking at infection prevention and control in NHS trusts. We have published more information about this, including the type of detail we are interested in.
Transforming the way CQC regulates services for people with a learning disability and autistic people
In a new blog Debbie Ivanova, Deputy Chief Inspector of Adult Social Care, updates on the work CQC is doing to improve the way we register, monitor and inspect services to make sure the quality of care in services for people with a learning disability and or autistic people is good.
Read the blog on our Medium page.
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New guidance on continuing regulatory history
From 1 April 2019, CQC changed how our website shows the ‘regulatory history’ of locations where health and care services are carried out. For registration applications completed from that date, where there is a change of ownership or address at an existing location (service), the previous ‘regulatory history’ of the location (its rating and inspection report) will continue to be displayed against the new location. We will not apply this retrospectively to applications completed before 1 April 2019.
Working together to improve health and social care for all
The Department of Health and Social Care (DHSC) have published their white paper Working together to improve health and social care for all. The paper discusses the importance of collaborative working across health and care systems and sets out plans for legislative change.
You can read the paper on the GOV.UK website.
NHS PPUs and patient complaints management
In preparation for the publication of the Government’s response to the Paterson Inquiry, NHS Private Patient Units (PPUs) may be reviewing their complaints procedures.
CQC does not have powers to investigate individual complaints, but our assessment framework asks what arrangements are in place for the independent review of complaints where the service’s internal complaints process has been exhausted. We expect independent healthcare providers to be able to demonstrate what these arrangements are in their policy, and in information materials for private patients.
Some services subscribe to the Independent Sector Complaints Adjudication Service (ISCAS), and private patients of those services can use the ISCAS independent third stage to review their complaint. Where an independent healthcare provider has no independent review system, the complainant’s only option would be to consider taking legal action, and this should be made clear in the policy and inpatient complaints information. For more information, visit the ISCAS website or email info@iscas.org.uk.
Immigration health surcharge: applying for reimbursement
If you work for the NHS and paid the Immigration Health Surcharge (IHS) you may be able to claim money back from the Government.
Anyone holding a relevant visa, who has worked in health and social care continuously for at least six months commencing on or after 31 March 2020 and has paid the IHS may be eligible for a reimbursement. You must have been working for at least 16 hours per week during that period, but this can be in more than one eligible job. Reimbursement payments are processed in six-month instalments in arrears.
If you think you’re eligible you can find out more information and apply on the GOV.UK website.
NHS Business Services Authority (NHSBSA) is looking for eligible people to test the online service. If you’d like to take part in the research and feedback to help improve the service, you can contact NHSBSA directly.
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