Care Quality Commission news for local stakeholders

care quality commission

The independent regulator of health and social care in England

Newsletter

Our monthly update for local stakeholders interested in health and social care                                                               

                                                                           February 2021

CQC publishes examples of collaboration in urgent and emergency care

In autumn 2020, the Care Quality Commission (CQC) carried out a series of reviews to look at how providers were working together to deliver urgent and emergency care services during the pandemic.

Urgent and emergency care services are currently under exceptional pressure because of a combination of regular winter pressures and the pandemic. These provider collaboration reviews (PCRs) are an important opportunity to support local, regional and national improvement. 

Collaboration in urgent and emergency care shares individual examples of good practice and innovation across eight local areas or specific organisations. We felt it was important to share these examples of collaboration at this time to support learning across the country. We plan to publish a full report of our findings in March.Click to edit this placeholder text.


CQC Surveys planned for 2021

Survey

We use surveys to find out what people think of the NHS healthcare services that they use.

The results help assess NHS performance. We also use them for regulatory activities such as registration, monitoring ongoing compliance and reviews.

Find out about our most recently published surveys on our website

In 2021 five surveys will run as part of the Programme: 

  • 2020 Urgent & Emergency Care (UEC) Survey (all trusts are currently in field)  
  • 2020 Inpatient Survey  
  • 2020 Children and Young People’s Survey 
  • 2021 Community Mental Health Survey 
  • 2021 Maternity Survey 

For full details, please see the survey programme which sets out dates for future surveys, and expected publication dates. Here you can also sign up to the NHS Patient Survey Newsletter.


CQC Campaign:hearing from unpaid carers

The latest part of our Because we all care campaign focuses on unpaid carers.

Unpaid carers are often the ones holding families and communities together. We want to hear about carers' experiences - whether that's their own care or that of their loved one.

Our research tells us unpaid carers are more likely to give feedback on health and social care experiences on behalf of loved ones, compared to the general population

Can you support and promote the next phase of the campaign? Access the campaign toolkit via the Because we all care campaign homepage 

We hope to build on the success of the campaign in partnership with you all.

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January's coronavirus insight report

Insight Report

Our COVID-19 Insight reports highlight the coronavirus-related pressures faced by the services we regulate. 

This month's report shares further data on the designated settings scheme for adult social care, and also looks into more detail on data on deaths from COVID-19.

We also share additional data looking at deaths in adult social care, in terms of learning disability and ethnicity.

Press release: Supporting people's care needs after they leave hospital 


New:COVID-19 guidance and resources

BSL

COVID-19 vaccination Public Health England translated resources:

Easy read 
Guide for older adults
What to expect after your vaccination
Why you are being asked to wait
Women of childbearing age, currently pregnant, planning a pregnancy or breastfeeding

BBC Coronavirus vaccine Q&A in five South Asian languages

Central and NW London CCG COVID-19 vaccine advice video in different languages

BSL interpreter access at COVID 19 testing centres: You can now communicate in British Sign Language while getting a test for Covid-19. Access to online BSL interpreters is available through BSL Health Access


Feeding back during the coronavirus pandemic

BWAC

During the coronavirus (COVID-19) pandemic, our core purpose of keeping people safe has not changed – safety is still our priority.

It's more important than ever that we hear your feedback about services you've used or worked at.

You can use our give feedback on care service to let us know about your experience of care - good or bad.


All Care Quality Commission offices are now closed. This means that we have stopped communicating by post, and ask that you do not send post to us. Please use other methods to contact us, details of which are available on our websiteClick to edit this placeholder text.