CQC launches strategy consultation - we want to hear what you think

care quality commission

The independent regulator of health and social care in England


Our monthly update for everyone interested in health and social care

National CQC and Healthwatch Campaign to focus on Carers

Next week our Because we all care campaign will encourage carers to tell us about the care they observe, positive or negative, across care homes, hospitals or in the home.

About the Campaign: On the 8 July, in partnership with the Healthwatch network, CQC launched ‘Because we all care’. The campaign aims to encourage people using NHS and social care to give feedback on their experiences, to help improve services for everyone

Can you support and promote the next phase of the campaign? In the next day or two, the toolkit on the Because we all care campaign homepage will be updated for you to use. We hope to build on the success of the campaign in 2021 with support of our partners.

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Designated settings for people leaving hospital with COVID-positive test result

CQC is continuing to work with the Department of Health and Social Care (DHSC), local authorities and individual care providers to provide assurance of safe and high-quality care in designated settings, which are part of a scheme to allow people with a COVID-positive test result to be discharged safely from hospitals.This is to help prevent the spread of COVID-19 (coronavirus) in care homes and will allow for a focus on the care that people who have contracted COVID-19 need.

The Government’s aim is for each local authority to have access to at least one designated setting as soon as possible. Find out more information on our website: Designated settings for COVID-19 patients leaving hospital

More needs to be done to stop people receiving the wrong care

Kate Terroni

In December, we published the second report of Professor Glynis Murphy’s independent review of our regulation of Whorlton Hall between 2015 and 2019.

Kate Terroni, Chief Inspector for Adult Social Care, has written an update following the publication of the second part of Professor Glynis Murphy’s independent review of our regulation of Whorlton Hall. 

Kate's blog looks at the further five recommendations Professor Murphy makes in the second part of the review.

Kate says:"We’re calling for increased specialist community care to ensure that people get the right support, by suitably trained professionals, to enable them to lead fulfilling lives and not end up in a crisis being placed too far from their own home, not having access to care to enable them to get better.

"We’re also calling for more oversight — this is desperately needed. We want there to be a named national specialist commissioner for complex care — and we want to see a Minister take ownership of this area."

December's coronavirus insight report

Insight Report

Our COVID-19 Insight reports highlight the coronavirus-related pressures faced by the services we regulate. 

This month's report shares regional data on the designated settings that allow people with a COVID-positive test result to be discharged safely from hospital, and also the latest data on registered care home provision. We also look at how providers have collaborated to provide urgent and emergency care during the pandemic.

We also share our regular data updates, including outbreaks and staff absences in homecare services, numbers of deaths of people detained under the Mental Health Act, numbers of deaths of people with a learning disability, and  breakdown of deaths by ethnicity.

Read issue 6 of our COVID-19 Insight report

New COVID-19 guidance and resources


BSL interpreter access at COVID 19 testing centres: You can now communicate in British Sign Language while getting a test for Covid-19. Access to online BSL interpreters is available through BSL Health Access.

Did you know that the NHS COVID-19 app is available in 11 different languages? Find out more on the official Government website 

Flu vaccination winter 2020 to 2021 - who should have it and why guidance, including translated versions, are available here, ready to download and share: Flu vaccination: who should have it this winter and why - GOV.UK (www.gov.uk)

Feeding back during the coronavirus pandemic


During the coronavirus (COVID-19) pandemic, our core purpose of keeping people safe has not changed – safety is still our priority.

It's more important than ever that we hear your feedback about services you've used or worked at.

You can use our give feedback on care service to let us know about your experience of care - good or bad.

All Care Quality Commission offices are now closed. This means that we have stopped communicating by post, and ask that you do not send post to us. Please use other methods to contact us, details of which are available on our websiteClick to edit this placeholder text.