CQC coronavirus update for adult social care providers

care quality commission

The independent regulator of health and social care in England

COVID-19 Update


4 September 2020


A regular update for providers and professionals working in adult social care, sharing the latest guidance on COVID-19 and CQC's approach during this period.

Care at Home Virtual Inspection Pilot

The coronavirus pandemic has made us think and act differently about how we gather evidence on inspection. In Adult Social Care we’ll soon be running a care at home pilot to access service information without a site visit.

We are approaching up to 60 homecare agencies to volunteer to take part. The focus is on domiciliary care and extra care housing services. These providers will have the option to opt out if they later decide they don’t want to participate. No further volunteers are required.

The pilot will test different ways of engaging with providers, people who use services and staff through the use of phone, video calls on Microsoft Teams and will replace visits to location offices. Each pilot inspection will result in an inspection report which will be published on the CQC website.

We’ll keep you updated on this piece of work through this bulletin and our blogs over the coming weeks.  

Share your feedback on changes to our Market Oversight Guidance  

We're proposing to make changes to the guidance on our Market Oversight scheme. We'd like to hear your views and feedback on changes we're proposing. 

Since April 2015, we’ve had a statutory responsibility to monitor and assess the financial sustainability of those care organisations in England that local authorities would find difficult to replace should they fail and become unable to carry on delivering a service. You can read more about Market Oversight and how it works on our website.  

We’ve learnt a lot over the past 5 years and we’re now engaging on the proposed changes we wish to make to the Market Oversight guidance, to help streamline it, build on our experience and bring it up to date. 

For more information and to share your feedback visit our website. 

Professional Care Workers Week 2020 

We’re supporting The Care Workers Charity (CWC) during Professional Care Workers Week which runs between 1 – 4 September.  

Kate Terroni, Chief Inspector of Adult Social Care said,

We all know that being a care worker is an incredibly tough and challenging job. It is also hugely rewarding and comes with a high degree of skill and expertise. This year more than ever we want to thank you and your colleagues for going above and beyond during the coronavirus pandemic. 

Across the four days the CWC provided a series of webinars and panel discussions, you can watch them by visiting the CWC YouTube channel.  

To show your support use #PCWWeek20 on Twitter. 



Innovation in health and social care

In January this year we released a podcast episode looking at innovation in health and social care, what work CQC has been doing to support innovation and how we can work with providers and others to ensure safe innovation.

Listen back to the episode, check out other episodes available now and subscribe through your favourite podcast provider.


Ian Trenholm

CQC: now, next and the future

In a new blog, Care Quality Commission Chief Executive, Ian Trenholm, discusses the immediate priorities for CQC, what’s coming next with our Transitional Regulatory Approach, and further ahead to our future strategy. Read the blog.

Debbie I

Blog from Debbie Ivanova, Deputy Chief Inspector 

In a recent blog from Debbie Ivanova, Deputy Chief Inspector of Adult Social Care, we update on our managed return to inspection, making regulatory contact with all services and what we are doing in areas where there is a local lock down.

Read the blog

New social care update from DHSC

Catch up with latest social care update from the Department of Health and Social Care. In this issue, Karolina Gerlich, Executive Director of the Care Workers' Charity explains why she wants us to all adopt, support and promote the themes, values and aspirations of Professional Care Worker's Week. It also features updated guidance setting out how local authorities can use the new Care Act easements. Read the bulletin.

The Hubble Project: Digital Innovation Hubs 

National Care Forum (NCF) and NHS Digital have launched a new Hubble Project to help you understand the benefits of technology, how to build a business case for investment, and how to successfully introduce, use and evaluate technology.  

The project offers senior decision makers the chance to virtually visit ‘innovation hubs’ through a series of webinars from September to early December.   

The hubs are based in three care settings and showcase a range of technologies, including: integrated electronic care planning and eMAR, acoustic monitoring, circadian lighting, sensor technology and telecare.  

For more information and to book your place visit the NCF website.  

New ‘Register with CQC’ service now open to sole traders and partnerships

In April this year CQC launched a new registration service for organisations who provide community based adult social care. We have now opened this new service to sole traders and partnerships.

We hope this new service improves the experience of registering with CQC and will continue to update as we develop it further.

If you would like to find out more about 'Register with CQC' please contact marc.seery@cqc.org.uk 

Strategy 2021: Smarter regulation for a safer future

Listen to our podcast

In a new series of podcasts we'll be exploring potential themes for our future strategy. 

The first four episodes are now available, in which we discuss Meeting people's needsSmarter regulation, Systems and Driving Improvement. We talk about what these themes mean for our strategy and the work we do. 

Listen via Soundcloud or your favourite podcast provider, and subscribe to hear the latest episodes first.


Podcast mic

Watch our webinar recordings

We ran a series of webinars introducing the emerging strategic themes. These one-hour webinars were aimed at health and social care providers and professionals, strategic partners and trade associations.

All of the webinars are now available to watch on our YouTube channel



All CQC offices are closed

Please do not send post - visit our website for details on how to contact us.


Overview of adult social care guidance on coronavirus 

The Department for Health and Social Care (DHSC) has published a page which brings together coronavirus guidance for adult social care in one place.  

The page summarises where you can go to access key coronavirus related guidance and will be updated to reflect new DHSC, NHS and Public Health England (PHE) advice. 

For more information visit the GOV UK website.  

Tell Us Once

Tell Us Once is a service that lets you report a death to most government organisations in one go. 

If you are registering a death with a registrar in your capacity as an official informant, care home manager, next of kin or relative, the registrar will issue you with a unique Tell Us Once service reference number. You can then use this reference number to access Tell Us Once to complete the service to notify central and local government departments. 

The system is easy to use and once completed departments are notified instantly, which means there is no need for you, or relatives, to contact them separately via telephone or in writing. Visit the website for more information, including a list of the details you will need to use the service.

Useful guidance

Accessibility resources to help you communicate about COVID-19


Follow us on Twitter! 

Keep up with our work with professionals and provider organisations in England by following us on Twitter @CQCProf