COVID-19: CQC updates for healthcare professionals

care quality commission

The independent regulator of health and social care in England

COVID-19 Update


14 May 2020


A weekly update for providers and professionals working in healthcare services, sharing the latest guidance on COVID-19 and CQC's approach during this period.



For: all providers

Updated DBS guidance

We have updated our interim DBS guidance to reflect the most current information on the DBS website regarding free of charge DBS applications and fast-track Barred List Checks for COVID-19 recruitment. 

You can visit our website for the latest information on any changes to the way we work during the COVID-19 outbreak. 

For: all providers

How to check the identity of a CQC inspector

If you are contacted by someone claiming to be a CQC inspector who tries gain access to services or information please:

  • consider whether they are asking you for information we should already have (such as the name of your registered manager).
  • bear in mind that we won't ask you for staff details such as names and qualifications over the phone.

Visit our website for further information.

For information - all providers

Understanding the impact of COVID-19 on people with a learning disability or autism

The information that care homes submit to CQC about the deaths of people in their care is published on a weekly basis as part of the Office for National Statistics’s (ONS) reporting on deaths. We are now doing further work on this data so that we can better understand the impact of COVID-19 on specific groups of people, including those with a learning disability and/or autism.

This work includes analysing all available data on confirmed and suspected COVID-19 deaths (as published by ONS) and mapping this against records which indicate whether someone had a learning disability and/or autism. This will also form part of our reporting moving forwards. This work is a priority for us and will be published as soon as possible.

Visit our website for more information.

For: all providers

Give feedback on care  

It is more vital than ever that we hear people’s experiences of care during the COVID-19 emergency,and we have seen a significant drop in people using our Give feedback ocare service.

From June, we’ll be launching a public campaign as part of our Emergency Support Framework to encourage people to feedback on care, working with Healthwatch,Experts by Experience, people who use services and voluntary and community organisations. 

We want to encourage people who use services and those working in health and care to report poor care to give us their insight into what people are actually experiencing during this time. We want to hear about good care too so we can celebrate it and share good practice.

In Mid-May we will be testing some small-scale digital advertising to encourage people to feed back.

Ahead of the campaign starting, please encourage people working in and using your care to share their feedback. We want to hear about all types of experience – whether they’re to do with coronavirus or not.  

All CQC offices are closed - please do not send post

Useful guidance and updates

Accessibility resources to help you communicate about COVID-19

Further information

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Follow @CQCProf on Twitter to get regular updates about the work we are doing with professionals and provider organisations in England.

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