COVID-19: CQC updates for healthcare professionals

care quality commission

The independent regulator of health and social care in England

COVID-19 Update


7 May 2020


A weekly update for providers and professionals working in healthcare services, sharing the latest guidance on COVID-19 and CQC's approach during this period.



For: all NHS trusts

New infection control guidance and assurance framework

Last week we updated you that NHS England/Improvement have published new guidance on infection prevention and control. The assurance framework and other supporting documents have now also been published. We would encourage you to review this along with the guidance itself.

Your local CQC team will also be in touch to discuss any issues you have implementing the guidance, and to understand your level of assurance. Wherever possible, we will seek to share good practice or highlight concerns to support you and your colleagues to reduce the risk of cross infection to a minimum.

For: all providers

CQC guidance for providers

We have published new guidance for providers on:

Visit our website for the latest information on any changes to the way we work during the COVID-19 outbreak, including answers to frequently asked questions from adult social care providers. 

For: all providers

Give feedback on care  

It is more vital than ever that we hear people’s experiences of care during the COVID-19 emergency,and we have seen a significant drop in people using our Give feedback ocare service.

From June, we’ll be launching a public campaign as part of our Emergency Support Framework to encourage people to feedback on care, working with Healthwatch,Experts by Experience, people who use services and voluntary and community organisations. 

We want to encourage people who use services and those working in health and care to report poor care to give us their insight into what people are actually experiencing during this time. We want to hear about good care too so we can celebrate it and share good practice.

In Mid-May we will be testing some small-scale digital advertising to encourage people to feed back.

Ahead of the campaign starting, please encourage people working in and using your care to share their feedback. We want to hear about all types of experience – whether they’re to do with coronavirus or not.  

For: ambulance providers

Managing a fall that may require an ambulance during the COVID-19 pandemic

The National Falls Prevention Coordination Group, in partnership with members including the National Care Forum and the Registered Nursing Home Association, has developed a poster which contains advice for care homes about what to do in the event of a fall during the COVID-19 pandemic. 

Download the poster

For: all providers

How to check the identity of a CQC inspector

If you are contacted by someone claiming to be a CQC inspector who tries gain access to services or information please:

  • consider whether they are asking you for information we should already have (such as the name of your registered manager).
  • bear in mind that we won't ask you for staff details such as names and qualifications over the phone.

Visit our website for further information.

For: all providers

Joint statement on death certification during the COVID-19 pandemic

We have published a joint statement with the General Medical Council and Healthcare Improvement Scotland about death certification during the COVID-19 pandemic.

The statement is a reminder that prompt and accurate death certification is crucial, particularly during this emergency period. And emphasises that all doctors must complete a medical certificate care of death (MCCD) as accurately as possible, citing what they believe to be the most likely cause of death.

All CQC offices are closed - please do not send post

Useful guidance and updates

Accessibility resources to help you communicate about COVID-19

Further information

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