Sustaining improvement - the stories of four NHS trusts
In 2017 and 2018, we reported on seven NHS acute and eight mental health trusts. These trusts had achieved significant improvements in their CQC ratings.
We have revisited four of those trusts, and published updated case studies exploring how each has sustaining the improvements, and in some cases, improved further.
Read the full case studies on our website and the introductory blog from Prof Ted Baker. You can also read a guest blog from NHS Improvement's Samantha Riley, in which she discusses Statistical Process Control - a quality control tool adopted by all four featured trusts - and how it can encourage more sophisticated conversations about changes in performance.
COVID-19 guidance for health professionals
The government is currently coordinating the national response the outbreak of COVID-19, and has published the coronavirus (COVID-19) action plan. Public Health England (PHE) has published a range of COVID-19 guidance for health professionals – including guidance on the assessment and management of suspected UK cases, and specific guidance for social or community care and residential settings. The NHS also has updated coronavirus webpages, bringing guidance for the system and healthcare professionals in one place.
We have also written to all registered providers in England setting out how we're responding to coronavirus and how we plan to approach future decisions as the situation develops.
At this challenging time it is important that all health and social care providers continue to operate good hygiene and infection control practices, and we would ask that you check and monitor the official guidance from the NHS and PHE.
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Monitoring the Mental Health Act in 2018/19
Services need to improve how they provide care and treatment for people detained under the Mental Health Act (MHA) in a way that respects their human rights, according to findings in our annual report on the use of the MHA.
Positively, there has been an improvement in the number of people being given information about their rights and being offered the support of an independent Mental Health Advocate.
Read the full report and news story on our website.
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Webinar: Regulation in a system
Join our webinar as part of integrated care in action week. We’ll be talking about our current regulatory approach and what we’ve done at a system level, including looking at our work on local system reviews. We’d also like to hear your views on what good quality regulation in a system would look like to you. Join us from 1-2pm on 10 March. Register via Eventbrite.
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CQC and accessing data
Under data protection laws, providers are required to be clear with people about how and why any data they hold on them might be accessed and used. This is often done through privacy notices on websites. We would encourage providers to ensure that notices of this type include reference to CQC and a link to our privacy notice, as we may access care records and other personal data as part of our regulatory activity.
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Tell us your views on our online guidance
We would like to know what you think about the guidance for providers on our website. Does it meet your needs? Is it helpful? Do you use it? We’re asking all providers to tell us through an anonymous survey. Your feedback will help us develop better guidance for you to use.
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Improving our registration processes for sole traders and partnerships
CQC is trying to improve our registration process. We want to get it right, and we think the best way to do that is to talk directly to the people involved. That’s why our research team are trying to reach providers who are registered with us as a sole trader or a partnership.
We categorise sole traders as individuals who are registered with us in their own name and partnerships as when two or more individuals provide a regulated activity without setting up an organisation to do so (such as a company).
We know that if you are operating as a sole trader or partnership you will have a unique experience of dealing with CQC. We’d really like to understand how that works from your perspective. We think it’s the best way for us to be able to provide you with what you need.
If you can help us with this work please contact experience.research@cqc.org.uk quoting reference RE1
Taking a whole-system approach to winter pressures
The Care Quality Commission has a unique view of the entire health and social care landscape, and over the next few weeks we will examine the impact of winter pressures across all sectors; share examples of where we are seeing good practice; and highlight the need to take a whole system approach to planning for and managing heightened demand.
In the second of our blog series, Chief Inspector of Primary Medical Services, Dr Rosie Benneyworth highlights the challenges facing primary care and discusses some of the good work we’ve seen that address these challenges.
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Other news
Follow us on Twitter!
Follow @CQCProf on Twitter to get regular updates about the work we are doing with professionals and provider organisations in England.
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