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Taking a whole-system approach to winter pressures
The Care Quality Commission has a unique view of the entire health and social care landscape, and over the next few weeks we will examine the impact of winter pressures across all sectors; share examples of where we are seeing good practice; and highlight the need to take a whole system approach to planning for and managing heightened demand.
In the first of our new blog series, Chief Inspector of Hospitals, Prof Ted Baker highlights the challenges facing health and social care and discusses our programme of focused inspections of emergency departments. Read the blog in full.
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2019 maternity survey
We have published the findings of the 2019 maternity survey. Most women who gave birth in February last year had confidence and trust in staff, felt they were ‘always’ listened to by midwives and received appropriate advice at the start of labour. Areas for improvement were identified in postnatal care, particularly in continuity of carer, access to midwives after giving birth, and perinatal mental health.
Providers are encouraged to review their individual survey results to identify where changes can be made to ensure consistent and high-quality care for the benefit of all women and their families. Visit our website to read the full results for England, as well as individual results for each trust.
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Complaints made by private patients or their representatives
Only NHS-funded patients have the right to take their complaint to the Parliamentary and Health Service Ombudsman (PHSO). This means that private patients using NHS private patient units and other independent healthcare services cannot use the services of the PHSO should they be dissatisfied with the outcome of a complaint they have raised. However, some services subscribe to the Independent Sector Complaints Adjudication Service (ISCAS), and private patients of those services can use the ISCAS independent third stage to review their complaint.
For more information, visit the PHSO and ISCAS websites. The independent Healthcare Providers Network and the Patients Association have developed an animation on what patients can expect from independent healthcare providers. You can also read more in this month’s column from Chief Inspector of Hospitals, Prof Ted Baker.
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For a greener NHS
NHS England has launched the For a greener NHS campaign to tackle the climate ‘health emergency’ and help reach an ambition to become net carbon zero. NHS England chief executive Sir Simon Stevens has outlined three steps the NHS will take during 2020:
- Establish the NHS Net Zero Expert Panel
- Fulfil the Long Term Plan commitment to better use technology to spare patients of unnecessary trips to and from hospital
- Explore the changes that can be made in the NHS’s medical devices, consumables and pharmaceutical supply
Visit the Greener NHS website to find out more and see how you can get involved.
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CQC's Regulatory Sandbox
Our regulatory sandbox is a collaboration between providers, innovators and CQC. Looking at specific areas of innovation in health & social care. To develop a consensus over what 'Good' looks like in each area, help develop CQC's regulatory approach and make recommendations for the wider system.
The first phase of this work, looking at digital triage tools has now finished. You can read the full report and a blog from Dr Malte Gerhold, our Executive Director of Strategy & Intelligence
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GMC call for evidence on remote prescribing closes 18 February
The GMC are currently running a call for evidence on remote consultations and prescribing via online, telephone or video. This step is to understand whether their guidance for doctors - Good practice in prescribing and managing medicines and devices - needs to be developed further, given the fast pace of change in remote healthcare services.
Give your views on this important topic by completing the online survey tool by Tuesday 18 February or contact the GMC via email if you need more information.
Declare Your Care: Learning disabilities
Our Declare Your Care campaign is encouraging people with learning disabilities, their family, carers and advocates to speak openly about their experience of care, good or bad.
Research shows people with a learning disability are more likely to regret not complaining about poor care than those without. They are also twice as likely to have concerns about maternity services and mental health services.
Lack of information given about health conditions and treatment options were revealed as the main reasons for people with a learning disability or their carer to want to raise a concern.
Find out more about the campaign and hear people talk about how they shared their experience of care.
Other news
Follow us on Twitter!
Follow @CQCProf on Twitter to get regular updates about the work we are doing with professionals and provider organisations in England.
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