Staying #TempAware during the heatwave
With the continuing high temperatures in England this summer we are urging people to stay hydrated and also check that older people and those who are vulnerable have the support they need to stay safe, cool and well in the hot weather.
More information can be found in this news story published on our website.
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Beyond Barriers: how older people move between health and care in England
We have published a report following the completion of 20 local authority area reviews exploring how older people move between health and adult social care services in England.
Beyond Barriers brings together key findings and recommendations for change, as well as highlighting some examples of health and social care services working well together, and of individuals working across organisations to provide high quality care.
The report recommendations include: reform of planning and commissioning of services; a new approach to system performance management; joint workforce planning; and better oversight of local system performance.
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CQC publishes annual report and accounts for 2017/18
On 12 July 2018 we published our annual report and accounts for 2017/18. This report reflects on our achievements in the past year and our improved performance. As an organisation we are proud of the progress we have made, but we acknowledge that there is more to do and we are committed to continually improving. At the mid-point of our strategy for 2016 to 2021, our annual report takes stock and reflects on what we have achieved, and where we need to focus to deliver on our priorities.
 CQC publishes controlled drugs report
We have published our latest annual update on the safer management of controlled drugs in 2017. We report on our work in 2017 in monitoring the effectiveness of controlled drug local intelligence networks (CD LINs) across England, and in leading the National Group on Controlled Drugs and the Cross-Border Group for safer management of controlled drugs.
The update for 2017 also presents data on prescribing of controlled drugs across England in the primary care sector, and shows trends over the last 10 years. We also make recommendations to improve and strengthen the management of controlled drugs in health and social care services.
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Help CQC in its user research work
CQC is
developing its user research function internally. This will enable us to build
products around the users who ultimately end up using them, ensuring that they
work for everyone. We are currently looking to create a pool of people that we
can use to help develop future IT solutions. We have already worked closely
with the RCGP and the BMA on recruiting many practice managers for projects
such as the provider information collection for general practice but for this
current phase of recruitment in particular we are interested in people who have
assisted digital or accessibility needs.
By assisted
digital or accessibility needs we mean that you perhaps lack the digital
skills, trust, confidence to use online services independently for one reason
or another (including people who may have mental health issues or learning
difficulties, physical or cognitive disabilities). It could also mean that you
use technology such as screen magnifiers and readers or speech recognition
tools.
If you or people
that your service employs meet these criteria and would like to play a role in
helping CQC design IT services that work for everyone, please contact providerengagement@cqc.org.uk
Revisit our recent publication – Driving improvement: Case studies from 10 GP practices
Last month we published Driving improvement: Case studies from 10 GP practices. The publication draws on interviews with a broad group of staff from ten practices – nine of which were originally rated as inadequate and, through dedicated effort, improved to an overall rating of good on their last inspection. The tenth practice improved from a rating of requires improvement to outstanding.
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Mythbusters and tips
You can find our updated mythbusters and tips for general practice and dentistry by following the links. They are designed to help providers with the CQC inspection process and share agreed guidance and best practice.
New Emerging Concerns
Protocol
Eight health and social care regulators and other bodies
have signed a new agreement to help them share concerns with each other more
effectively.
The ‘Emerging Concerns Protocol’ seeks to provide a clearly
defined mechanism for us to share information and intelligence that may
indicate risks to users of services, their carers, families or professionals.
As well as CQC the following organisations have signed the protocol:
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General Medical Council
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General Pharmaceutical Council
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Health and Care Professions Council
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Health Education England
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Local Government and Social Care Ombudsman
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Nursing and Midwifery Council
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Parliamentary and Health Service Ombudsman
Visit our website
for more information
Annual Provider Survey
Earlier this year we undertook our 2018 Annual Provider
Survey, inviting a representative sample of almost 30,000 providers to take
part.
We are currently analysing the results and developing action
plans in response to the feedback we’ve received. So far the key findings from primary medical and dental providers are:
- A majority of respondents agreed that an
inspection was a thorough review of whether the service was safe, effective,
caring, responsive and well-led.
- A majority of providers that deliver New Models
of Care agree that our approach is flexible enough to accommodate them,
though this is positive we will continue to make improvements in this area.
- Consistency of approach and judgments remain a
concern for GPs and this has been agreed as an improvement priority for CQC
- A majority of providers agree that CQC
inspection teams are appropriately skilled and offer fair and evidenced
judgments
- There is work for CQC to do to make primary medical and dental providers more aware of our publications especially as a significant amount of
providers agree that they take action as a result. As a result of the survey we
are now including follow up articles in provider bulletins in the months
following publication and exploring ways our inspectors can share reports with
providers.
- A majority of providers report that the time
they spend responding to our regulation is increasing, and we are undertaking
further work to better understand the demand of regulation on providers.
Find more information on the Annual Provider Survey on our website,
and look out for the full results that will be published later in the year.
Other CQC news
News from the sector
- NHS England has launched a consultation on shaping the future of modern general practice and are calling for GPs, patients and healthcare professionals to have their say. The consultation closes on 31 August 2018.
- The Department for Health and Social Care (DHSC) has announced a “new NHS app [which] will give patients safe and secure access to their GP records”. The app will be available from December 2018 and patients will be able to make GP appointments, order repeat prescriptions, manage long-term conditions and access 111 online for urgent medical queries.
- The Nursing and Midwifery Council are reminding all those on their Register to ensure that they pay their registration fee on time.
- The Department of Health and Social Care has published the associated guidance to accompany the new Ionising Radiation (Medical Exposures) Regulations 2017. The regulations provide safeguards for individuals exposed to ionising radiation from medical equipment for imaging, treatment or research purposes.
How to check the identity of a CQC inspector
We have been made aware that a small number of providers have
been contacted by people posing as CQC inspectors or claiming to be affiliated
to CQC.
If you are unsure about the identity of an inspector, or any
contact via phone or email from someone claiming to represent CQC, please
contact our enquiries team on 03000 616161. For more information, visit our website.
Follow us on Twitter!
Follow @CQCProf on Twitter to get regular updates about the work we are doing with professionals and provider organisations in England.
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