Driving improvement - individuals who have made a difference
As the NHS celebrates 70 years, CQC is recognising the contribution that individuals have made across adult social care and healthcare. We have brought together 70 stories highlighting people who have gone 'over and above' and made a significant impact on the care people receive. This includes volunteers, front line staff, and senior leaders. Visit our website to read the case studies from NHS and mental health trusts.
As part of our wider Driving improvement series, we have also published case studies exploring how 10 GP practices and 9 adult social care services achieved significant improvements on their rating.
2017 inpatient survey
We have recently published the results of the 2017 inpatient
survey, involving every NHS acute trust in the country. The results show some
improvements in people’s hospital experiences but highlight concerns around
discharge and inequalities for those with mental health conditions.
The responses to the 2017 survey show a number of
improvements over time particularly in relation to patient’s interactions with
hospital staff. However, younger patients (aged 16-35), those with dementia or
Alzheimer’s disease and those with a mental health condition reported less
confidence and trust in the staff caring for them. Visit our website for more
information, including the results for each of the 148 individual trusts that
took part in the survey.
Our
updated approach to regulating independent healthcare services
Following our consultation on our approach to regulating
Independent Healthcare services in England, we have now published our updated
guidance for providers and summary
of responses to the consultation. The guidance for providers will apply to
all independent healthcare services with the exception of:
- Independent doctors and clinics providing acute
and primary care, including online.
- Providers of community healthcare and/or mental
healthcare (typically community interest companies (CICs)) that deliver
multiple services to people in a specific geographical area, similar to an NHS
trust.
For full details and more information on the approach we
will be using for those providers not covered by this guidance, visit our website.
Exception reporting for
junior doctors
CQC is part of a joint working group with NHS Improvement,
the Academy of Medical Royal Colleges, British Medical Association, General
Medical Council, Health Education England and NHS Employers committed to make
improvements and address issues around exception reporting practices and
culture for junior doctors.
Our aim is to streamline the process for trainees and
employers, as well as develop a ‘speak up’ culture within the NHS. For more
information and to see our joint statement, visit the NHS Improvement website.
Further four local system reviews published
This month we have published a further four reviews of local
health and social care systems, exploring how services in Sheffield, Hampshire,
Wiltshire and Stockport are working together to care for people aged 65 and
older.
Across the four areas, reviewers found some excellent
systems in place. All had clear ambitions and intent from system leaders to
work together and improve how people move through health and social care
services. However, a common theme was variation and inconsistency in people’s
experiences of services. A national
report bringing together findings and recommendations from all 20 local system
reviews will be published in July.
Volunteers needed to test new online registration service
CQC is transforming
its approach to registration with the aim of streamlining and improving
processes to reduce some of the burden and time costs for providers. We are
seeking direct input from providers into the development of our approach.
We are looking for
expressions of interest to be involved from aspiring or newly registered
managers.
This is an
opportunity to:
- influence the future of
managing registration and create a smoother experience
- share feedback on your
existing experience directly with CQC colleagues who are developing the
approach
- get first sight of and help
test potential new systems and processes.
Please email us if you are
interested in getting involved.
Share your views: adding a new regulated activity to your registration
CQC is working to improve the process for making a registration application. We are keen to hear providers' views on the experience of applying to add a new regulated activity to your registration.
Please share your views on the provider online community. The deadline for responses is 12 July.
If you are not already a member of the online community, sign up here.
Other CQC news
- We have published The state of care in urgent primary care, presenting findings from our programme of comprehensive inspections of urgent care centres, NHS 111 services and GP out-of-hours services.
- Our statement on modern slavery provides clarity to providers, other stakeholders and CQC staff on our role in combatting modern slavery and human trafficking and the actions that we are taking.
- We are seeking a new contractor for our Expert by Experience programme.
- Our new series of resources share learning from our enforcement activity. Each resource explains what happened, what CQC and the provider have done about it, and the steps you can take to avoid it happening in your service. The first five resources are now available on our website, and while there is an adult social care focus, there is learning for all sectors.
News from the sector
- Public Health England will re-run the Be Clear on Cancer 'Blood in Pee' campaign from 19 July to 23 September 2018. Provider organisations can find out more and order free campaign resources from the campaign resource centre. For any bulk orders please email partnerships@phe.gov.uk.
- The Department of Health and Social Care has published guidance on what the public can expect from health and care services after a diagnosis of dementia.
- To mark the BBC's coverage of the NHS's 70th birthday, researchers from The King's Fund, the Health Foundation, the Institute for Fiscal Studies and the Nuffield Trust have joined forces to shed light on some of the big questions about the NHS.
- NHS Digital and the Private Healthcare Information Network (PHIN) have launched the Acute Data Alignment Programme (ADAPt), which aims to align data collection for private healthcare with NHS information standards.
- The Gosport Independent Panel has published the final report of its inquiry into events at the Gosport War Memorial Hospital between 1987-2001.
-
The
National Guardian's Office has published its latest case review report about
the speaking up culture at Derbyshire Community Health Services NHS Foundation
Trust. The report identifies examples of good speaking up practice and makes recommendations for how the trust can further improve, as well as a recommendation for the Department of Health and Social Care and for Capsticks.
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