 Ian Trenholm appointed as new Chief Executive
At the start of this month the CQC board appointed Ian Trenholm as our new Chief Executive, who will take over the role from Sir David Behan in July 2018. Ian has been Chief Executive of NHS Blood and Transplant since 2014, and previously worked as Chief Operating Officer at the Department for Environment Food and Rural Affairs (Defra) and Chief Executive of the Royal Borough of Windsor and Maidenhead.
Ian Trenholm said: "I am really pleased to be joining the Care Quality Commission at a time of challenge for both health and social care. I look forward to working with the CQC team to build on the strong foundations already in place, creating innovative methods of assuring safe and effective care for all."
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Meeting the Accessible Information Standard
All providers of NHS care or other publicly-funded adult social care must meet the Accessible Information Standard (AIS). This applies to people who use a service and have information or communication needs because of a disability, impairment or sensory loss.
There
are five steps to AIS: identify; record; flag; share; and meet. During
inspections, we will look at these five steps by talking to staff and people using services, and we will also ask you how you are meeting AIS through provider information collection.
In adult social care inspection reports AIS findings will be covered under the responsive domain. We have published guidance on this for all sectors.
Four further local system reviews published
This month we have published four further reviews of how local health and social care systems are working together. CQC reviewers in Birmingham found there was a system-wide commitment to serving local people but that services had not always worked effectively together. In Cumbria, older people had inconsistent experiences of health and social care, although there were examples of excellent leadership in primary care that was helping drive change and improvement. Reviewers in Liverpool found there was a clear strategic direction for health and social care, focused on the needs of the people living in the city. However, the experiences of people using health and social care varied. Bradford was also found to have a clear shared and agreed purpose, vision and strategy, however variation was found when it came to access to GPs and district nurses.
 NICE Quality improvement resource for adult social care
The National Institute for Health and Care Excellence (NICE) worked with a range of partners to develop a Quality improvement resource for adult social care, which published in October 2017. The resource maps NICE quality statements and medicines recommendations against CQC key lines of enquiry.
The original resource was aimed primarily at social care commissioners, but NICE are keen to develop the resource further, for commissioners but also for providers and wider stakeholders.
Please help to shape the way the resource is developed by completing a quick online survey about the resource.
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Changes to CQC guidance for providers
We have updated our guidance on ‘How we monitor, inspect and regulate adult
social care services’.
The key changes are:
We will no longer use questionnaires as part of our approach to
inspecting community services. These questionnaires had been used to get
feedback from people using your service and staff, however this method was not
effective at delivering value for money. Instead, we will continue to make requests
to community services to provide contact details of people who use services,
care staff and community professionals ahead of inspections. Inspectors will use this information to
gather feedback from people about your service through telephone interviews or
by visiting them in person where they are happy to consent.
Andrea Sutcliffe will be giving a speech on 'How music enhances residents' on 4 June in Liverpool.
Andrea Sutcliffe will be delivering a keynote speech on 'Mending the Cracks in the Pathway: Quality Matters' and taking part in Question Time on 8 June.
Andrea Sutcliffe will be delivering a keynote on 'The Future of ASC' and will also be involved in a panel discussion on 'The reform of adult social care - next steps after the Green Paper' on 28 June.
Reminder - General Data Protection Regulation
The General Data Protection Regulation (GDPR) came into effect on 25 May 2018 and will replace the current Data Protection Act 1998. The Information Commissioner’s Office (ICO) are publishing general guidance on GDPR. This is being supplemented by guidance for health and social care which is being produced by the Information Governance Alliance and published by NHS Digital.
As CQC are not the regulator with responsibility for enforcing GDPR we will take a pragmatic approach to it on our inspections. Our questions will look for assurance that providers have an awareness of GDPR and have taken steps to comply with the new regulation in the same way as we previously may have asked you questions about your approach to compliance with the 1998 Data Protection Act.
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Keep up with our work with professionals and provider organisations in England by following us on Twitter @CQCProf.
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