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Feedback on the usefulness of this bulletin is very much appreciated, such as whether you find the content useful, if anything is missing, or whether more (or less) detail is needed. Please email any feedback to SocialCareCommissioning@coventry.gov.uk
In this issue:
Welcome to our latest Adult Social Care Bulletin
As we move further into the autumn months and the days become shorter, it’s a good opportunity to reflect on the progress being made across Adult Social Care in Coventry. This edition highlights some of our recent developments and achievements, as well as the valuable contributions of the people, organisations and partners who help support adults across the city.
While social care continues to face challenges, we remain committed to providing high-quality, person-centred support that helps people maintain their independence, improve their wellbeing and achieve the outcomes that matter most to them. By working together with residents, communities and partner organisations, we continue to strive for the best possible support for people in Coventry.
Aideen Staunton, Head of Service (Partnerships and Social Care)
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Preparing for Adulthood Transition event
Are you supporting someone approaching adulthood, leaving school or college, or finishing education?
Please come and find out more about the support available from Adult Social Care, local voluntary and community organisations, and health partners.
At this event you can:
- meet the Transitions Team
- learn about preparing for adulthood
- explore local support and services, including respite and break options
- find out about opportunities for education, employment, independence, and wellbeing
- ask questions and speak directly with professionals and support
organisations
Whether you are a young person, parent, carer, or supporter, this event is a great opportunity to discover what help is available and plan for the future.
Come along to find out more!
Event details:
- Tuesday 10th November
- drop in any time between 2pm–5.30pm
- Cheylesmore Community Centre, Arundel Rd, Coventry CV3 5JX
SignVideo now available for Adult Social Care Direct
We are pleased to offer SignVideo, a video relay service that helps Deaf British Sign Language (BSL) users contact Adult Social Care Direct more easily.
Through SignVideo, Deaf customers can connect with a qualified BSL interpreter, who will then relay the conversation with Adult Social Care Direct on their behalf.
Find out more and access the service: Adult Social Care and Sign Video
We recognise that BSL is a language in its own right and are committed to making our services as accessible and inclusive as possible. We encourage anyone who may benefit from this service, as well as their friends, family members and carers, to find out more and help spread the word.
Promotional posters are also available to download and share.
By working together to raise awareness, we can help ensure more Deaf residents can access the support and information they need.
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 Your voice matters
Are you helping a family member, friend, neighbour or someone else because of a long-term illness, disability, physical or mental health conditions, substance misuse, or older age?
- helping someone can look like:
- washing, dressing, or cooking
- filling in forms or managing money
- making phone calls or appointments
- providing company or emotional support
- moving around or getting in and out of bed
- shopping, housework, or going to the doctor
- and many other things
If you’re helping with things like this, even if it is just an hour a week, the Survey of Carers needs your voice. Without enough reliable information on unpaid carers, it’s harder for policymakers and local councils to provide the right support, and unpaid carers suffer as a result.
This is your chance to change that.
By completing the Survey of Carers, you can tell your council and the Government what would make the biggest difference to your life. This means you’ll help inform decisions made by policymakers, including your local council, about the support unpaid carers like you need. All responses are 100% anonymous. That is a Survey of Carers guarantee.
The Adult Social Care Stakeholder Group meet every other month to discuss any upcoming developments, projects and changes. They are there to influence, make changes and help us improve the experience of people accessing Adult Social Care.
The group is made up of people receiving support, carers and voluntary sector organisations.
In October 2026, the group discussed Engagement activity across Adult Social Care and the Annual Report.
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 Graphics reflecting the 6 areas that are looked at by the Adult Social Care Stakeholder Group
The group has input into the language and layout of the Adult Social Care Offer (even correcting typos). The group is growing and we're always looking for new members and people who are passionate about using their own experience to help shape our future practice.
If you would like to get involved, please contact us! You can email GetInvolvedASC@coventry.gov.uk for more information.
We have a range of surveys which we need your continued support to promote so we can continue to connect in a meaningful way with the experience of people we support
- our main ‘experience’ survey, which people can complete after receiving support from Adult Social Care. We also use the survey to invite people to ‘get involved’ and receive our carers and adult social care bulletins
- Safeguarding Experience Survey, capturing people’s experience of Section 42 safeguarding enquiries
- Direct Payments Experience Survey, seeking to find out more about what it’s like receiving a Direct Payment in Coventry, what’s working well. things people may like to see changed and to get involved in a peer group
For all our surveys, the person can complete the survey themselves, or with the support of the worker involved.
All these surveys and links can be found on our ‘getting involved’ web page.
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Getting involved in Adult Social Care!
We are always looking for ways to engage and communicate with people to support with our service improvement and development. To promote this, we have created a short questionnaire for you to complete if you would like to get more involved in Adult Social Care. This can include anything from receiving emails, all the way to supporting in recruitment interviews for staff. Please take two minutes to complete the survey, and we look forward to hearing from you
Safeguarding Experience Survey
Asking people to tell us about their experience of the safeguarding process is extremely valuable, as it helps us improve our service. Feedback helps us understand people's experiences, what is working well, and where we can improve the support we provide.
The online Safeguarding Adults Experience Survey has recently been updated to include translation options. You can now read and complete the survey in Arabic, Polish, Punjabi, Romanian and Urdu, as well as English.
We would encourage you and/or a family member or representative to complete the survey once the safeguarding enquiry has concluded.
The addition of translated versions means even more people can now share their experience and have their voice heard, so please do complete the survey if appropriate.
Adult Social Care Public information
Over the years we have worked to develop our public information offer and have a range of information covering different situations and circumstances
Adult Social Care public information – Coventry City Council.
We have updated all our public information which identifies that they can be made available in 6 main languages used in Coventry – Polish, Punjabi, Urdu, Arabic, Romanian and Tigrinya.
We have also produced our safeguarding posters in these languages alongside specific information about safeguarding in Arabic as this is one of the most requested languages for translation and more recently our Direct Payments leaflets into Punjabi, Urdu, Arabic and Gujarati.
Recently we have produced more public information now translated into ‘Traditional Chinese’ following engagement with a Hong Kong community group.
If you have a news article or information to share such as an upcoming event or activity, or a shout out for good work, please contact Rebecca Sweeney-
Tel. 024 7697 6672 Email. Rebecca.Sweeney@coventry.gov.uk
Also, if there is anything visual like team photos or appropriate images, please send them to include on the bulletin.
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