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Feedback on the usefulness of this bulletin is very much appreciated, such as whether you find the content useful, if anything is missing, or whether more (or less) detail is needed. Please email any feedback to SocialCareCommissioning@coventry.gov.uk
In this issue:
Welcome to the May edition of the Adult Social Care Provider Bulletin. May is an important month as it is an awareness month of the following:
- Mental Health Awareness Month
- Stroke Month
- Hepatitis Awareness Month
- Celiac Awareness Month
Also it is Dementia Action Week from 13-19 May 2024. Find out more.
Please read through this bulletin for useful dates, events and information relevant throughout the month of May.
Please note, this survey is mandatory for all Coventry City Council commissioned providers as part of the return to central government to comply with the grant conditions of the Market Sustainability and Improvement Fund (MSIF).
Fill in the survey.
The Market Sustainability and Improvement Fund (MSIF or ‘the fund’) was announced at the autumn statement in November 2022. The primary purpose of the fund in 2024 to 2025 is to support local authorities to maintain improvements made from 2023 to 2024 within the fund target areas. This funding is also expected to support local authorities to seek further improvements to adult social care services in their area, in particular to build capacity and improve market sustainability.
The government considers that 3 vital target areas of improvement underpin the overarching objective of building capacity and improving market sustainability. These are:
- increasing fee rates paid to adult social care providers in local areas
- increasing adult social care workforce capacity and retention
- reducing adult social care waiting times
As you will already be aware, Coventry City Council have and continue to use MSIF funding to uplift all commissioned fee rates for adult social care providers. We are now required to gather baseline data from commissioned providers regarding recruitment and retention to submit to the Department of Health and Social Care, as to comply with the MSIF grant conditions. This is a repeat of the data previously requested in May 2023 to understand the impact of this funding to recruitment and retention in the city over the last 12 months.
In order to comply with grant conditions we request each provider / home to complete the below data return by the 8 May 2024. Where the home or service is part of wider organisation, please complete one return for all Coventry services.
Please only provide data in respect of the period 1 April 2024 - 30 April 2024 regarding:
- Number of care workers who have joined/left the service
- Number of managers who have joined/left the service
- Number of 'other' workers who have joined/left the service (by 'other' we mean any position not captured under a direct care or manager role, e.g. domestic worker, cook etc.)
Please note, no provider identifiable information will be submitted to the Department of Health and Social Care; information will only be submitted on a collective basis. Should you have any questions regarding this survey please contact Chloe.Elliott@coventry.gov.uk. Full information on the MSIF and its requirements can be found on the government website.
Please see key contact information and numbers over the May bank holiday period for Coventry Adult Social Care:
- It will be business as usual until 4.30pm Friday 3 May 2024
- From 4.30pm on Friday 3 May 2024 until 8.30am on Tuesday 7 May 2024 support will be provided by the Council's Emergency Duty Team (EDT).
- The Hospital Social Work Team and Brokerage will be providing cover across the bank holiday as usual
- The Mental Health Crisis Team will be open throughout
There will be management cover in place to support the services over the bank holiday closure days and the City Councils Emergency Duty Team (EDT) will be available for out of hours response throughout this period.
Thank you for your continued support in arranging timely discharges from hospital and community placements. Please continue to ensure you have staff and management cover in place for prompt discharges back to your services. It is important we work together to maintain flow over this period from the Hospital to ensure bed capacity over what will be a busy time.
After this period (Tuesday 9 May 2024) it will revert to the standard 7 day working week.
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Service
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Contact number
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Community Social Work
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(024) 7683 3003
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Hospital Social Work
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(024) 7696 5600
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EDT
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(024) 7683 2222
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Mental Health: IPU
Mental Health Wellbeing Team
Mental Health Recovery Team
Dementia Team
Crisis Team
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(024) 76 472662
(024) 76 961242
(024) 76 707968
Public line: 0300 200 0011
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Care Home capacity tracker training
Tuesday 7 May 2024 2.30pm
Microsoft Teams meeting
Join on your computer, mobile app or room device
Join the meeting
Meeting ID: 372 172 762 94 Passcode: fK2FKW
Download Teams | Join on the web
Wednesday 15 May 2024 1.30pm
Microsoft Teams meeting
Join on your computer, mobile app or room device
Join the meeting
Meeting ID: 372 172 762 94 Passcode: fK2FKW
Download Teams | Join on the web
Home Care capacity tracker training
Wednesday 8 May 2024 1.30pm
Microsoft Teams meeting
Join on your computer, mobile app or room device
Join the meeting
Meeting ID: 358 742 106 527 Passcode: MjbFvJ
Download Teams | Join on the web
Tuesday 14 May 2.30pm
Microsoft Teams meeting
Join on your computer, mobile app or room device
Join the meeting
Meeting ID: 358 742 106 527 Passcode: MjbFvJ
Download Teams | Join on the web
Community market stall event
Tuesday 28 May 2024
Drop-in event at One Friargate, 10am-2pm
RSVP to Mae.Fletcher@coventry.gov.uk
Details in bulletin article below
1st Beltane (Wicca/Pagan)
4th Day of Reason (Humanist/ Atheist/Secularist)
7th World Asthma Day
8th World Red Cross & Red Crescent Day
10th Akshaya Tritiya (Hindu/Jain)
12th Fibromyalgia Awareness Day
12th International Nurses Day
13th-19th Mental Health Awareness Week
15th International Day of Families
16th Global Accessibility Day
17th International Day Against Homophobia, Biphobia, Interphobia & Transphobia
19th Pentecost (Christian)
21st World Day for Cultural Diversity, Dialogue & Development
22nd International Day for Biological Diversity
22nd-23rd Declaration of the Bab (Baha’i)
23rd Vesak (Buddhist)
23rd Birthday of Guru Amar Das (Sikh)
25-26th Lag B’Omer (Jewish)
26th Trinity Sunday
27-28th Ascension of Baha’u’llah (Baha’i)
31st Visitation of the Blessed Virgin Mary (Catholic)
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The Adult Social Care Commissioning Team are thrilled to announce the third community market stall event. The event will take place on Tuesday 28 May and is open to all council staff, particularly Adult Social Care practitioners and providers. External attendees should RSVP to Mae.Fletcher@coventry.gov.uk and bring photographic ID on the day.
Attendees can drop in to Friargate M1.3+4 any time between 10am-2pm to browse the various stalls on offer. There will be new and different organisations in attendance including organisations that the Commissioning Team have identified as service areas of particular interest to practitioners and providers.
Please stop by as long as you like between 10am-2pm for meaningful conversations, new information to help deliver holistic support… and refreshments and freebies!
Date: Tuesday 28 May 2024
Time: Drop-in any time between 10am-2pm
Location: One Friargate, Station Square, Coventry CV1 2FL
Room: M1.3-4
RSVP: Mae.Fletcher@coventry.gov.uk
Adult Social Care Stakeholder Group is welcoming new members!
The group is open to anyone who has recent experience of Adult Social Care, anyone caring who has had experience of Adult Social Care and any voluntary organisations that wish to be involved.
If you’d like to have a friendly informal chat about the group, to find out more and how you can get involved then contact: getinvolvedasc@coventry.gov.uk
The group will ordinarily meet bi-monthly for two hours. Meetings will take place no earlier than 10.30am and will be held either virtually or in the city centre in an accessible venue.
The next funding window for the popular Digital Transformation grant funding opened on 1 May 2024.
What is the DTF grant? Funding to support CQC registered Adult Social Care providers to adopt various technologies that can help you to transform the care you provide.
Who is the grant available to? Grants are available to CQC-registered Adult Social Care providers in Coventry and Warwickshire. This includes providers of Residential and Non-Residential Services.
For example:
- Care homes with or without nursing
- Domiciliary Care
- Extra Care
- Supporting Living
- Shared Lives
How much is available? Grants of up to £7500 are available for the implementation of Digital Social Care Records. The amount of grant allocation will be determined on completion of the online application form and provided as match funding to successful applicants.
Can I get help with completing my grant application form? Yes. If you need help you can e-mail digitaltransformationfundenquiries@coventry.gov.uk
For more information on digital transformation, please visit the ASC Commissioning website.
International Recruitment
A new international recruitment toolkit for adult social care providers has been developed.
This guide, produced by Skills for Care and the Department of Health and Social Care, aims to encourage and enable good practice in adult social care international recruitment.
Access the information.
Digital Skills Framework
The Digital Skills Framework is a free resource to help support the development of digital skills across the adult social care workforce. The framework defines seven key areas of effective digital working and can be used to help with planning staff training or by individuals for their personal development. The framework can be used by anyone working in adult social care.
View the framework.
Support for leaders and managers
New podcast - Recognise it, record it, evidence it
In our latest podcast from ‘The care exchange’, we hear from Maddie Watts, the owner and registered manager of the Outstanding rated Inchwater Home Care. Maddie chats to us about the preparation she’s doing for CQC assessment under the new single assessment framework and how they evidence good practice. She also talks about evidencing feedback of partnership working with other professionals and the benefits of reflective conversations with staff to support the journey of continuous improvement.
Listen now.
Occupational therapy workforce event: Tools for influencing future workforce and practice
Our event will bring together a range of speakers from different organisations who will provide updates on current strategies in the world of occupational therapy, and will help to increase your confidence in working systematically within the sector.
At the event you will:
- find out how our ‘Occupational therapy placements guide’ can help you deliver successful student placements in a social care setting
- learn more about the Royal College of Occupational Therapist’s workforce strategy
- better understand how to undertake Care Act and Disabled Facilities Grant (DFG) assessments
- become more familiar with the principles of practice-based learning
- explore best practice in relation to equality, diversity and inclusion
- have an opportunity to network with colleagues from across the sector.
Who should attend?
- Occupational therapists
- Senior occupational therapists
- Principal occupational therapists
- Managers of occupational therapy services in social care settings
Event: Thursday 2 May 10am – 3pm
Book now.
Being prepared for CQC inspection seminar
An interactive seminar for services who want to understand the practical ways to be ready for their CQC inspection.
This full-day facilitated session brings together frontline managers to learn about the step-by-step ways to be ready to evidence that your service meets CQC expectations to achieve a Good or Outstanding rating.
This seminar is primarily aimed at those less familiar with the CQC inspection process, including newer frontline managers, quality leads and other members of the staff team helping the service to prepare.
The seminar looks in more depth at issues introduced in Skills for Care’s Being prepared for CQC inspection digital learning module. Completion of the digital learning module is not required to join the seminar.
This seminar will cover:
- why inspection is important
- CQC standards and legislation
- CQC monitoring and inspection process, including ratings
- involving others in the inspection process
- the importance of quality assurance
- evidencing that you meet CQC standards
- latest insight into CQC priorities
Thursday 9 May 2024 – 10am – 3.30
Cost is £120+ VAT per person – 10% discount available for ASC-WDS account holders
Register now.
Good afternoon from the Coventry City Council Thrive at Work team.
We are a free accredited programme, suitable for organisations within Coventry and Warwickshire who employ 5+ employees.
About Thrive at Work:
We will work with your organisation to promote positive mental health and wellbeing in the workplace. We also support with HR policies, training, available grants, and any recruitment needs. With this wrap around support, you can become an employer of choice.
- Our Foundation level begins with a diagnostic, from this we create a bespoke action plan to accommodate your business needs.
- You will receive 1:1 support from our team.
- Access to our free comprehensive toolkit for you to use - This contains templates, information and guidance you may need.
- Access to free webinars and LinkedIn group
- Through our network within Coventry City Council, we can assist you with any vacancies you may have and business grant support.
With over 600 organisations in Coventry, Warwickshire, and the West Midlands already on board, we would like to support your organisation.
You may already have incentives in place or doing fantastic things. With our awards framework, you can showcase this.
If you are interested, please email thrive@coventry.gov.uk to set up a ten-minute Teams meeting to show you the programme, alternatively you can register now for our Thrive at work award.
Section 277A of the Health and Care Act 2022 – enables the Secretary of State to require regulated providers of Adult Social Care to provide information relating to:
- themselves
- their activities in connection with provision of ASC in England
- persons to whom they have provided such care.
The Adult Social Care Information (Enforcement) Regulations 2022 came into force on 1st December 2022. It requires all ASC providers, regulated by the CQC, to update the mandated collection in the Capacity Tracker.
The reporting windows are between the 8th & 14th day of each month - or next working day if the 14th is a weekend or public holiday.
Training sessions for the capacity tracker can be found under the 'Upcoming Events' section of this months bulletin.
How to register for a capacity tracker account?
1. Register for an account
- Register online
- Select the appropriate ‘provider type’ during registration.
- Care Home providers to select Care Home
- Homecare (Dom Care, Supported Living, Extra Care) providers to select Homecare
2. Await approval
- Existing approvers within your organisation can approve your account instantly
- Support Centre have a 14 day turnaround to approve accounts (if there are no approvers at the location).
- For urgent approval requests, please call the Support Centre –
T: 0191 691 3729, E: necsu.capacitytracker@nhs.net
(Mon-Fri 8am-5pm excluding public holidays)
3. Once approved, you can navigate & update the system
Contact Information:
• For system support and guidance - please contact NECS Capacity Tracker Support Centre - 0191 691 3729 or necsu.capacitytracker@nhs.net
(We are open Monday to Friday from 8am to 5pm, excluding public holidays)
• Changing registration, closing, change of ownership – please contact the CQC - T: 03000 616161, E: enquiries@cqc.org.uk, CQC Provider Portal
(They are open Monday to Friday from 8.30am to 5.30pm, excluding public holidays)
• If you receive an enforcement notice – please contact the NHS Business Services Authority Enforcement Team (NHSBSA) – T: 0300 330 2088, E: enforcement@nhsbsa.nhs.uk (They are open Monday to Friday from 8.30am to 4.30pm)
A new service has been launched aiming to provide Coventry residents with a high-quality cost-effective option when choosing their funeral arrangements.
The ambition at Coventry Funeral Service is to keep things simple by streamlining the funeral arrangement process with fully inclusive funeral packages, clear pricing and providing the necessary information for people to make the best decision for their loved one.
The issue of costs and bereavement poverty is well known, not just in Coventry but right across the UK and this is a key driver behind why the service is being launched.
A recent national report into funeral costs and picked up by national media, highlighted the average cost of a basic funeral is now around £4,100. This is a 4.7% increase in a year and reflects a staggering 126% increase in the last 20 years.
The report also showed the ‘average total cost of dying’ – which includes burial or cremation fees, funeral director’s costs, a coffin, one funeral vehicle and additional admin/estate fees had reached £9,658.
Another added benefit is that Coventry City Council already runs a crematorium in the city, so is well-versed and extremely knowledgeable in this funeral sector, including funeral industry qualified, experienced staff.
The website carries all the key information on how to get in touch, the range of options available, charges and a standardised price list in addition to a step-by-step guide on what do when somebody dies.
People can also contact the Team at info@coventryfuneralservice.co.uk or by calling 024 7697 7702.
Love4Life is a befriending and dating network for adults 18+ with a learning disability and/or Autism.
Love4Life offer workshops and social events to support the development of friendships and relationships.
Some examples of this are:
- clubbing
- karaoke
- festivals
- bowling
- drama
- sports
Membership costs £10 a month and some events may have an extra cost. Some events and all workshops are free.
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The Adult Social Care Commissioning site continues to be updated throughout the year to support providers in Coventry.
Areas of interest continue to be the Provider Support Pack, Events Forward Planner, and Digital Transformation.
The team are always looking for new ways to support providers, if you have suggestions for additions to the site you can fill in the form linked on the homepage.
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Top 25 prize winner - Brandon House!
Congratulations to Brandon House Nursing Home, who won a Lenovo HD 10.1" Tablet in a random name selection prize draw for 'Top 25' questionnaire submissions.
Top 25 is an exploration of activities and improving wellbeing. Earlier in the year, a survey was sent out from the Commissioning Team to residential ASC providers to tell us what activities residents would love to do if there were no barriers.
The Top 25 activities questionnaire was completed by 186 residents of Coventry Adult Social Care Services. We received a total of 486 activities! This has provided great insight into the activities that residents would like to do if there were no barriers. The next steps will be to hold workshops to explore how to make the 'top 25' themes of activities submitted a possibility.
On Thursday 18 April, the Commissioning Team visited Brandon House Nursing Home to hand over the grand prize. We met with manager Sheryl Davis, Wellbeing Co-Ordinator Simon Day, and resident ambassador Gail to discuss activities that residents get up to in the home.
The Commissioning Team were blown away by the wonderful range of activities on offer at Brandon House and the level of personalised care that staff deliver to residents. Wellbeing Co-Ordinator Simon Day told us how the residents of Brandon House love animals so much that they have gone on day trips to farms and had a variety of animals visit the home, from a parrot to goats!
Brandon House go above and beyond to provide meaningful activities to residents and the positive atmosphere in the home is immediately felt when you step foot through the door. Well done to Brandon House Nursing Home on winning the prize Lenovo Tablet. Also, thank you to the Council's Digital Services Team for donating the prize for the Top 25 activities engagement questionnaire.
~ Photo left to right, Simon and Gail pictured next to the residents' indoor garden, holding their Lenovo Tablet prize.
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Shared Lives family are going to Wembley!
A family that has come together as part of a Council Adult Social Care scheme is putting the flags out as they gear up for this weekend’s FA Cup outing against Man Utd.
Rob, Bernie, Stephen, and Kerry have been brought together by the Coventry Shared Lives Scheme, which enables adults to live together in a family home where care and support are provided in a loving environment.
Stephen and Kerry live with Bernie and Rob and have developed a caring relationship for several years. Stephen and Rob are big Coventry City fans and have season tickets - going to every game whenever they can.
Stephen, who will also celebrate his 54th birthday on Monday, told us how much he is looking forward to Sunday. He said: “It’ll be 2-1 to Coventry, Simms and Haji Wright will score. Cov are going to win.” He also expressed excitement about getting to wave at Coventry City manager Mark Robins as the players walk out – something he always does whenever the team run out onto the pitch.
Rob added: “I’ve been a massive Sky Blues fan for years and going with Stephen has been great. It is such a perfect way for him to connect with more people. We love it and can’t wait for Sunday.”
Bernie told us how important the Shared Lives scheme is; “It’s a good scheme because you can make a difference that can change lives by giving people meaningful opportunities. You can enhance skills and you can live together as a family. Kerry helps in the kitchen, we cook together, and Stephen helps set the table. Kerry calls us a good team - we’re a good team together. It’s especially nice for Stephen to go to Wembley.”
Liane Wood, Shared Live Officer at the Council, said: “It’s wonderful to work on Shared Lives and Stephen, Kerry, Rob and Bernie are such a lovely group to work with. As a Sky Blues' fan I’m so excited for them all.”
Find out more about Coventry shared lives or call 024 7678 5339
or e-mail sharedlivesscheme@coventry.gov.uk
~ Photo left to right: Rob, Stephen, Liane, Bernie and Kerry
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The Knowles - Sharing Easter Joy
The Knowles Care Home recently caught the attention of the Coventry Observer for their community outreach work to spread Easter joy to their local community.
Residents from the Knowles Care Home generously donated a large amount of Easter eggs to Coventry Foodbank to help make sure that nobody misses out on this tasty tradition!
Service Owner Abbas Nurmohamed told us "this activity was carried out in line with our ethos of ensuring our residents lead rich and fulfilling lives with a sense of purpose".
The Knowles have multiple community outreach events in the works for this year, we can't wait to see what they do next - well done to the Knowles!
~ Photo of the Knowles Care Home's residents and staff with a crate full of Easter eggs to be donated to Coventry Foodbank. Photo taken by Marcus Mingins.
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Do you have a good news story that you would like featured in a future bulletin?
If so, email: Mae.Fletcher@coventry.gov.uk
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