Adult Social Care External Bulletin - 19 August 2022

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Adult Social Care External Bulletin - 19 August 2022

In this issue:



Welcome to the August 2022 edition of the Adult Social Care bulletin and what continues to be a busy world of ASC, and can you believe it we are halfway through the year already!

Reflecting back to the last bulletin Sally talked about our Coventry ‘Adult Social Care Offer’ which has been developed. This Offer has been produced so that we have a clear statement setting out the services we provide, what people can expect when they contact us and to share a range of useful contacts and links to resources. We have been holding a number of briefings via Teams during July complimented by face-to-face team briefings where this is more appropriate and for those staff who do not have Teams access. We want to make sure we embed the approach and ensure we understand the commitments being made. The document has been developed with the input of the Stakeholders Group and with feedback from people using services and carers.  

As Principal Social Worker a lot of my work involves a focus on practice and workforce development ensuring staff have access to good learning, support and practice conditions to enable them to do their job successfully. At the end of June 2022, we held our Annual Practice week with Children’s Services. It was a week of virtual sessions again using MS Teams and Zoom with over 32 sessions over the week providing what we hoped was some great learning and development opportunities and at the final count over 900 people had booked on to sessions over the week.

Finally, this bulletin continues to highlight some of the great work within Adult Social Care, alongside some key and imminent changes happening with the Care Cap. Please read and enjoy!   

Andrew Errington - Head of Practice Development & Safeguarding (Adults Principal Social Worker)

The Adult Social Care Offer 2022

Our Offer


Within Adult Social Care we've produced a helpful statement explaining the support that can be provided by Adult Social Care.  

The delivery of Adult Social Care in Coventry focuses on approaches that promote well-being and independence to prevent, reduce or delay the need for long term support and to enable people to achieve their outcomes.

This year for the first time Adult Social Care has produced a ‘Coventry Adult Social Care Offer’ which is a clear statement explaining our vision and objectives, aligned to the Council’s One Coventry Plan ambitions. It has been developed as a way of setting out how we do things in Coventry including a description of what people can expect when they contact us, how they can participate in our work and useful links to  information and advice.

View the Adult Social Care Offer.

The delivery of Adult Social Care in Coventry focuses on approaches that promote well-being and independence to prevent, reduce or delay the need for long term support and to enable people to achieve their outcomes.

This year for the first time Adult Social Care has produced a ‘Coventry Adult Social Care Offer’ which is a clear statement explaining our vision and objectives, aligned to the Council’s One Coventry Plan ambitions. It has been developed as a way of setting out how we do things in Coventry including a description of what people can expect when they contact us, how they can participate in our work and useful links to  information and advice.

Team Focus

Promoting Independence

Learning Disability Promoting Independence Team

Welcome to the Learning Disability Promoting Independence Team. Following the success of the “Promoting Independence Team”, working with people with a physical impairment, it was noted that there was a great opportunity to work with people with learning disabilities and Autism, in a similar way. Now known as LD PI, the service launched in 2017, offering a short-term service to develop people’s existing skills and learn new skills.

Using a “strengths-based approach”, LD PI assessment is aspirational, identifying the skills people already have. We work closely with people to discover what they want, what they would like to achieve, and what networks and support they already have around them to achieve this.

LD PI work starts with an Occupational Therapy assessment. Once that is completed and individual goals and outcomes established, LD PI offers a 12 week period of assessment, for people to try things and consider a range of support options.

Our LD PI Multi-disciplinary team meets fortnightly to review new referrals and to discuss the progress of people we are already working with. In our LD PI Team we have:

  • Occupational Therapist
  • Social Care Worker
  • Jenner8 – looking at community opportunities
  • Outreach Support Service – offering support to manage money, housing, correspondence and attending important appointments.
  • Independent Travel Training
  • Employment Coach – “Connect2” project that runs from Coventry “Job Shop”. This work includes looking at paid and voluntary employment options and offers access to training courses that build confidence and develop “employability” skills.
Travel Training

Over the course of the 12 weeks, we work with people to develop their skills and learn new skills. We assess their progress at regular intervals. The aim of “promoting independence” is that ultimately people are enabled to manage without support, formal or informal. However, if at the end of the 12 weeks, people need ongoing support, the social care worker will complete a “Strengths and Needs” assessment under the Care Act 2014.

Working with adults age 18+, supporting people transitioning to adulthood, but also working with people who may have previously been independent, or people who have always had people caring for them, LD PI is a wonderful opportunity for people to develop independent living skills and make great use of what our local communities have to offer. It is also an opportunity for them to be a valued part of that community.

Over the course of the last five years (despite a short break for the pandemic!) the Learning Disability Promoting Independence Team has supported people to do things they didn’t think possible. We have enabled people to go the gym, learn to cook, get the bus into town, access Adult Education courses, move into their own homes, get a job and much, much, more. We are immensely proud to be part of this team, where the different services work closely together  to enable people to recognise their own strengths, achieve what they can and reach their fullest potential. 

Direct Payment Support and money management services Updates

Penderels Trust

From the 23 May 2022, new and enhanced services were introduced to support people to manage their direct payments. Penderels Trust have been the Direct Payment Support service in Coventry for many years and were successful in winning the tender for the main direct payment and money management services in Coventry.

The new contract includes many of the services that they offered before and new enhancements to this offer include:

  • Support for personal assistants via an online community centre
  • Development of the personal assistants register to improve recruitment
  • Improved auditing of payroll to prevent and detect fraud

Contact Penderels Trust on 024 7651 1611 or visit the Penderels Trust website . 

Third Party Employment Support

The Council are now working with Solo Support Services in exceptional circumstances to employ personal assistants on behalf of adults who have been assessed as not having the capacity or capability to manage their own direct payment and do not have other family or friends that can take on this role on their behalf. For more information, visit the website or phone or email them at: 0345 241 5565 or

Mark Bates Ltd

Employer Insurance Cover

The Council have now commissioned Mark Bates Ltd. to provide employer cover to adults, carers or parents in receipt of a direct payment in Coventry who are employing their own personal assistants. This policy will provide direct payment employers with an enhanced level of cover at a lower cost and the Council will pay for this directly on behalf of the employer.

Getting Involved In Adult Social Care

Real time experience survey

Real time experience survey

If you've had a recent assessment or support provided from Adult Social Care then we'd like to hear more about your experience. You can provide your feedback by accessing Access the Adult Social Care Experience survey. The survey is open to anyone whose received support from Adult Social Care recently and any carer who may have received support.  

We use any feedback to make sure we develop and improve our services and understand more about the realities of receiving support through Adult Social Care.  

The survey asks for your Care Director ID which can be found on any assessment or support plan you will have received as part of your care journey.  

Stakeholder group logo

Adult Social Care Stakeholder Group

The Adult Social Care Stakeholder Group meet every other month to discuss any upcoming developments, projects and changes. They are there to influence, make changes and help us improve the experience of people accessing Adult Social Care. The group is made up of people receiving support, carers and voluntary sector organisations. In June we met to discuss key topics such as Social Care Reforms, the upcoming Adult Social Care Offer and Our Approach to engagement. The group have input into the language and layout of the Adult Social Care Offer (even correcting typos). The group is growing and we're always looking for new members and people who are passionate about using their own experience to help shape our future practice. If you'd like to find out more information about the group and get yourself invited, you can email for more information. 

Stakeholder group updated

Social Care reforms

Care Cap

This month we focus on the Care Cap on Cost reform. Irene Grant, Operational Manager – Financial Assessment gives a helpful summary below:

What is the Care Cap?

A cap on eligible care costs which will be set at £86,000 from October 2023. For the means test financial assessment, the upper care limit will rise to £100,000 (from £23,250) and the lower capital limit will increase to £20,000 from £14,250. 



What do you pay?

Above the upper capital limit (£100,000 from October 2023)

Full cost - you are a self-funder

Between the capital limits (£100,000 to £20,000)

What you can afford from income plus a means-tested ‘tariff’ contribution from assets. The tariff is calculated as follows: for every £250 of capital between the lower and upper limit, an income of £1 a week is assumed, and this will be payable towards the cost of your care.

Below the lower capital limit (£20,000 from October 2023)

You no longer contribute from your assets and only what you can afford from your income.


Local authorities will set up care accounts to monitor progress towards the cap for both LA funded clients and Self funders. Before the cap comes into place, we will need to identify people who currently meet their own eligible care needs to understand the potential demand from self-funders, who would have eligible needs if assessed by us.

We are in the process of identifying the self-funders with the support of the contracted providers. Coventry will begin conducting early assessments from April 2023 to make the process as smooth as possible. Work is also underway for us to engage with Coventry citizens with assets under £100,000 (the new upper capital limit) who will now be eligible for financial support, including working-age adults who will likely meet the eligibility criteria.

Progress towards the cap will be based on a person’s contribution towards the cost of their eligible care as follows:

It is the amount the person is charged for their care, that counts towards the cap. Eligible care costs refer only to personal care and support component of any care and support package. 

An independent personal budget (IPB), where a person fully funds and arranges their own care. This will be the record that sets out what the cost would be to the LA of meeting the person’s eligible needs. It is this that counts towards the care cap (the amount that the LA would have paid to provide the care the self-funder has arranged).

What costs count towards the cap?

What costs don’t count?

- Any assessed eligible needs defined under the Care Act- Eligibility Guidelines.

- Daily living costs, such as rent, food, utility bills (same rules apply in both care home settings and in own home)

- Top-up payments

- Any financial contribution the LA or NHS pay towards the care package


Individual Care Accounts

We will set up care accounts to monitor progress towards the cap. LAs will maintain an up-to-date record of the costs a person is accruing towards the cap. This applies to everyone who is in their area and is assessed as having care and support needs. We will provide people with a statement of their care account every six months. We will be responsible for keeping track of an individual’s progress towards the cap.

The care account will include the total cost of meeting someone’s eligible needs, the clients current rate of progress towards the cap, total amount the person has accrued towards the cap to date and amount attributable to DLCs. When the care account indicates the person will reach the cap within 12 months, we will be required to notify the person of the date they are expected to reach the cap and work with the person to ensure a smooth transition to LA support, unless the person objects, the local authority becomes responsible for meeting the person’s eligible care and support needs and for paying the cost of the care to meet those needs. The person will remain responsible for meeting or contributing to their DLCs and any top-up payments they have chosen to make.

Carers Week

Carers Week - Looking Back

In the last month's bulletin we had Carers Week on the horizon. Carers Week is an opportunity to raise awareness of the role of people with caring responsibilities. Everyday in Adult Social Care we work with carers, sometimes carers who have made great sacrifices to care, carers who are determined to get things right for the person they care for but we can often overlook the impact caring has particularly in the long-term.

This years Carers Week was all about raising visibility of the unpaid carers. We had a fun-filled week of awareness raising and fun activities for carers to be involved in, ranging from information sessions to flower arranging. It was a great week, which brought together hundreds of carers from different backgrounds.

Carers Week

Carers' bulletin

If you want to find out more about what's going on for Carers every month, please subscribe to our monthly Carers bulletin. We let you know everything that is going on across the city for carers, any groups or training, consultations and helpful information. Subscribe to the Carers' bulletin.

What's new in Adult Social Care?


One Coventry Plan 2022-2030

We want to hear from people who live, work or study in Coventry – we need your views on the city’s priorities for the next eight years.

You will have hopefully heard that Coventry City Council is refreshing its Council Plan to ensure it reflects our aims and ambitions – and we want everyone to play a part.

The One Coventry Plan provides our vision until 2030. It outlines how we will work together with our partners and communities across the city to achieve our priorities (as shown in the One Coventry Plan summary).

Please visit Let’s Talk Coventry to read the draft One Coventry Plan and find out more about our priorities, and give us your views by filling in our short survey.

One Coventry Plan

Cost of living and wellbeing support

We know things are getting really difficult financially with ever increasing energy bills, costs of fuel and everyday items going up. The Council have put together some helpful resources to help people navigate their way through the cost of living crisis.

Coventry Heatwave Plan 2022

The heatwave alert period started 1 June and will run until the 15 September 2022.  

To receive heatwave alerts you can register directly with the Met Office.

View the current alert level.

More national guidance on heatwaves.

Coventry Heatwave Plan 2022

Adults team group photo


“Thank You” to the team at Maurice Edelman House- Cheers for Peers! REWORD- EXPLAIN CHEERS FOR PEERS THEN SHARE STORY

Our internally provided service “Maurice Edelman House” is a care home for adults with Learning Disabilities. The last two years have been extremely demanding for all the staff working there. The manager of the service, Julie Alleyne, wanted to have the opportunity to really express her thanks to the team- “Staff have gone that extra mile throughout the pandemic; I was overwhelmed by their dedication to the people we support. But the team now showed signs of being tired and resilience being lower than usual- I wanted a motivation booster for the team”. The service manager, Gerda Dunn added, Cheers for Peers launched just at the right time for us - it gave us additional tools to express our thanks to the team and to jointly, with the team, explore our priorities going forward.

Tracey Denny, Head of Service, was in attendance and handed out individual thank-you cards to all staff present. Tracey stated ‘I was really honoured to be invited and to have the opportunity to say thank you in person to the staff from Maurice Edelman. None of us can even begin to understand how physically, mentally and emotionally draining it must have been to work as a front-line Health or Social Care professional throughout the pandemic – it’s great that Julie and Gerda have arranged today – Thank You to all the staff at Maurice Edelman!

For more information please go to Cheers from Peers or email

Coventry City Council takes first step towards ICR rollout

Coventry City Council has taken the first step in going live on the Integrated Care Record (ICR) and is now sharing adult social care data with health partners.

This is an important development that will allow other health and care organisations to view our records and ultimately help us deliver better, safer care for residents and service users. It is widely recognised that the sharing of relevant data in a timely and secure manner supports the delivery of effective care.

As well as our own data, Coventry City Council professionals providing care for a service user will soon be able to see corresponding health care records. These will be accessible to social care staff where it is relevant for them to do so as part of the direct care of service users. The data will be accessible from the following organisations:

  • GP practices within Coventry and Warwickshire
  • Coventry and Warwickshire Partnership NHS Trust
  • University Hospitals Coventry and Warwickshire NHS Trust
  • George Eliot Hospital NHS Trust
  • South Warwickshire NHS Foundation Trust
  • Warwickshire County Council 
  • West Midlands Ambulance Service University NHS Foundation Trust

And, as health and social care organisations in the neighbouring areas of Birmingham and Solihull and Herefordshire and Worcestershire are involved in a similar programme, our professionals will be able to view their data for the purpose of giving their service users direct care should it be necessary.

We’ll soon be rolling out training to those who need it as we prepare to go live with the Coventry and Warwickshire Integrated Care Record (ICR).

Over the next couple of weeks, watch out for further updates about the programme, including implementation dates – and the training on offer to support you through the introduction.

In the meantime, if you’d like to know more, please visit the ICR web pages.


Shared Lives Week - Celebrating Resilience

June was a busy month for Shared Lives, it had been over two years since we have been able to come together as a community and celebrate Shared Lives Week. Our theme this year was Resilience, and encouraged discussions and thoughts to create a collage, some great examples had been given. As Shared Lives week met with the Queens Platinum Jubilee, afternoon tea seemed more than appropriate. Cakes, quizzes and great company enjoyed by all. 

The scheme often has social events and always encourages families, carers, staff and the people we support to come along, the scheme feels it’s essential to be present and approachable, giving opportunities to talk to each other and meet peers. Our carers often work in isolation, so it is always welcomed to meet other carers, build support networks, and feel valued. This is what the scheme aspires to achieve.

We have built some great community networks, we have to say a special thank you to the ”Immanuel Christian Centre”, who always offer us their Community Hall, Brenda and Graham are two of our Shared Lives Carers and introduced us to the Centre, becoming great advocates of the scheme. This year through our networks the “Mocha Lounge” donated the largest scones we had ever seen, all 40 of them, this was a lovely gesture and most enjoyed. We are very grateful for our community support and will continue to grow our presence in the community.

Check out our website for more information - Coventry Shared Lives Scheme.

Shared Lives week

Commissioning updates

Migration recruitment event - 23 June 2022

In conjunction with the Job Shop and the Migration Team, Adult Social Care supported a recruitment event specifically targeting migrant and refugee workers. Six providers across Adult Social Care participated and to date 10 (and counting) job offers for a range of roles have been made. The event will now run on the first Wednesday of every month moving forward, targeting people wanting to pursue a career in care following the success of this pilot. The Job Shop have also been showing the recruitment video in their window and the video on Youtube is now at 600 views.

Migration event

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