Carers' bulletin - December 2021

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Coventry Carers' bulletin

Welcome to December's Carers' bulletin

Welcome to this months carers' bulletin, which we've sent out slightly earlier this month so we can say a massive Merry Christmas and a Happy New Year!

Although Christmas can be a time of great joy we also know it's a time of year that can magnify loneliness, the absence of loved ones and can place pressures on people both financially and socially. It can also throw important routines out of place, that might make a caring role more manageable. We also know that the pandemic has shed a lot of uncertainty on people's plans and enjoyment this year. This bulletin focuses on the support available over the Christmas period.  

There is some important information in this bulletin around what the government is doing to support unpaid carers to ensure they are a priority when accessing the vaccine. We have also included information about testing availability over the festive period.  

We'd like to take this opportunity to say a huge thank you for all your ongoing support and care, in what has been a very difficult and challenging year. We know that carers are the unsung heroes throughout this pandemic. We'd also like to wish you a Merry Christmas and a happy and healthy New Year.

Take care and stay safe!

Merry Christmas

Adult Social Care - opening times and key numbers

Over the festive period, Adult Social Care continues to run a service but with some reduced services. Please see key contact information and numbers over the Christmas period for Coventry Adult Social Care:

  • It will be business as usual until 24 December 2021.
  • From 25 until 28 December 2021 support will be provided by the Council's Emergency Duty Team (EDT).
  • From 29 until 31 December 2021 there will be Social Work and Commissioning support available.
  • From 1-3 January 2022 support will be provided by EDT.
  • The Mental Health Crisis Team will be open throughout
  • The Hospital Social Work Team and Brokerage will continue to provide cover across 7 days with the exception of 25,  26 December and 1 January 2022.  

Relevant contact information for the services during the closure will be:


Service Contact Number
Community Social Work

(024) 7683 3003

Hospital Social Work Team

(024) 7696 5600

Emergency Duty Team

(024) 7683 2222

Mental Health Services


IPU 3-8 (Tile Hill)

(024) 7647 2662

IPU 10-17 (Swanswell Point)

(024) 7696 1242

IPU 18-21 (Longford)

(024) 7670 7968

Central Booking System / Crisis Team

0300 200 0011


Carers Trust Heart of England - Carers Centre Christmas opening times

Carers Trust Heart of England will be running a telephone service over the festive period:

24 December - 9am - 1pm

29 and 30 December - 9am - 14pm

31 December 9am - 2pm

You can contact them on 024 7663 2972

Normal working hours will resume on Tuesday 4 January 2022.

CT Christmas opening hours 21

If you are registered with CRESS, the service will continue to run over the festive period. You can contact CRESS on 024 7610 1040 Opt 1.  

COVID-19 vaccination clinics

Vaccination walk in 21

For further information please visit the NHS website

Carers are a priority for the booster

If you care for someone you are considered a priority for the booster or your vaccination.  We've recently heard of long queues as the demand for uptake has increased in recent weeks with everyone now being eligible. The government have produced a helpful letter that carers can take to a vaccination clinic and this should help you to bypass a queue situation. Many carers do not have proof that they are a carer in the same way a staff member might have an ID badge, if you want a copy of the letter to take along to your vaccination appointment please contact the Carers Trust Heart of England or speak to your social care worker or health worker.  

Lateral Flow Tests - when and where

If you are showing no signs of COVID-19 but require a lateral flow test you can access these across all sites across the city from 10am - 4pm on:

24, 29, 30, 31 December as well as the 2 January 2022

Market Way is open from 10am - 4pm on 27 and 28 December 

Please note there is no lateral flow testing available on 25, 26 December and 1 and 3 January as all sites will be closed.

Please see Coventry City Council website for further information regarding lateral flow test sites across the city. 


Lateral Flow tests xmas 21

Remember you can also order lateral flow tests online either delivered to your home or arrange to pick up from a collection point such as a pharmacy. Using lateral flow tests (when non-symptomatic) before visiting friends and family over Christmas is an additional easy precaution that we can all follow.  

PCR tests - when and where

PCR testing will be available over the festive period including Christmas Day, Boxing Day and New Years Day (with reduced hours).  

Please see Coventry City Council website for further information regarding PCR testing sites across the city.

PCR tests xmas 21

Allowing Change online workshops

Join Dr Liz Sparkes in her meditations and visualisations to help to bring feelings of relaxation for the mind and body. She is running sessions during the day and also evening sessions, so if you would like more information please email Jasmine Knight or call 024 7663 2972 option 1.

They look forward to welcoming you. 

Allowing Change sessions

Grief, loss and change course

If you are dealing with difficult emotions around, grief, loss and change then please contact Carers Trust Heart of England to book a place on this course. The sessions run from the 12 January for six weeks via Zoom. 

For more information please email Jasmine Knight or call 024 7663 2972 option 1.  

Grief, Loss and Change sessions

Support for Mental Health Carers'

Mental Health Carers group

If you support someone who is experiencing difficulties with their mental health, then please feel free to access this group. They meet the first Tuesday of the month, and look forward to welcoming you.  

Please note face to face sessions are under review due to current COVID-19 Government guidance. 

For more information please email Jasmine Knight or call 024 7663 2972 option 1.  

Carers' support at UHCW

Tahira UHCW

Is your loved currently in hospital?

Do you provide care for them?

Do you need some support and advice?

If so, please drop in to see Tahira from Carers Trust. She provides carers with information and advice in the first Wednesday of the month on Ward 40, in the "Forget me not lounge" from 4pm - 6pm. 

If you are unable to make these times please contact her directly by email or by giving her call on 024 7663 2972 (option 1) or 07528 080239.


Please note face to face sessions are under review due to current COVID-19 Government guidance. 

A Christmas message from the Young Carers' team

The Young Carers Service would like wish you a very happy holidays and a happy new year. The service will be closed for the holidays from midday 24 December 2021 - 4 January 2022. Our inbox will be monitored on the 29 and 30 December, so if you have any urgent queries, please do email them or call on 07714 72036.  

Please visit our website for activity information. Our last activity will be on 22 December and will resume from the 10 January 2022. Timetable activities will be released online to book onto - so keep a look out for this. 


Telephone: 0247 6632 972 ext. 350

YC Christmas message 21

Carer choir - coming soon

Thinking about your plans for 2022? The Carers Trust Heart of England are starting a Carers Choir in 2022. 

Singing in a choir is a perfect way to switch off from the world around you and focus on the moment. Singing helps to relieve stress and often leaves you feeling happy and energised 😀

Research shows that singing in a group is one of the best ways to build friendships. Our carers choir is fun, relaxed, and informal and is as much about having time out from your caring role as it is about the singing.

To express an interest, or for more information, please contact Rebecca Waite:

Tel: 0247 6632 972 (option 1)
Mobile: 07593 445572

Carers Choir

Carers Trust Heart of England – Groups – January 22 dates

CT Groups Jan 22

Hope courses for 2022

Hope Courses 22

Alzheimer's Society support


This group is for individuals who are caring for someone with dementia in a supportive environment over four sessions. 

The next sessions in January are being run virtually via Zoom: 

Monday 10, 17, 24, 31 from 5.30pm - 8pm

For further information please email or call 0333 150 3456 and ask to speak to a CrISP facilitator in Coventry. 

Liberty Protection Safeguards reforms implementation delay confirmed


In a previous bulletin we gave an update on Liberty Protection Safeguards, the replacement provision for Deprivation of Liberty Safeguards.  

The Government has now formally accepted that the long-awaited Liberty Protection Safeguards cannot be implemented by the original date of April 2022. This had been inevitable for some time given the need for a consultation period, return to Parliament and then a gap to allow organisations to prepare and adapt to the new regulations.

The announcement from the Department of Health and Social Care on 16 December 2021, does not give a new implementation date given that the consultation is not ready to be launched yet. It is hoped that this will be in the New Year but has the understandable caveat that this is subject to what happens with COVID.

You can keep up to date with the progress of the Liberty Protection Safeguards by accessing the councils website or for a wide range of resources the Social Care Institute for Excellence.

Safe to Talk

Safe to Talk

Domestic Abuse

If you need advice or support go to Safe to Talk, Coventry City Council’s Domestic Abuse website. Here you will find information on services for survivors, children/young people and perpetrators. There is support around honour-based abuse, forced marriage and FGM.

There is also an online chat function for anyone including professionals.

Call 0800 111 4998 from 8.30am - 5pm Monday to Friday or 10am - 1pm Saturday and Sunday. (Note: services will continue over the festive period)

Keeping warm this winter

Act on energy

Free heating systems through keeping Coventry warm

The Act On Energy service has been commissioned by Coventry City Council to reduce fuel poverty in Coventry and protect those who are most vulnerable to the health effects of living in cold homes.  Keeping warm is an important part of keeping well in the winter particularly for the very young, and those with chronic illness affected by the cold, this could be more prevalent this year due to the increase in respiratory infections in children.

The service provides:

  • Free heating and insulation measures for the most vulnerable,
  • A specialist helpline offering support and advice on keeping warm and ways to help reduce your energy bills,
  • Home visits to help residents with all their energy needs.

For further information please call Act on Energy on the free phone advice line: 

0800 988 2881

Coventry libraries this Christmas

Library closure xmas 21

Opening times over Christmas and New Year

Bell Green, Central, Foleshill, Stoke, Tile Hill Libraries are open on 24 December from        9am - 4pm. 

All Libraries close for the Christmas holidays on 25 December 2021 and will reopen Tuesday 4 January 2022.

Don't get the winter blues, borrow free e-books, e-audiobooks and other online services are available to give you a lift. Just visit their website



Christmas opening times for Coventry foodbank

All our foodbank distribution centres, warehouse and office will be closed from Christmas Eve 24 December.

From 24 December emergency food parcels will be available from West Midlands Fire Stations across the City. If anybody finds themselves in an absolute emergency they can present themselves at a fire station for a parcel of food, please note, it will be the basics.  

Foodbank will re-open on Tuesday 4 January 2022.

Your opinion matters - CWPT want to hear your thoughts

Are you a service user or a carer?  Community mental health is changing and we want to hear your views!

Wednesday 5 January 2022 6pm - 7.30pm 

Please register by calling 024 7693 2460 or email us (all attendees will be sent an invite to Zoom).

Community mental health

Men's wellbeing sessions

Sky Blues in the Community are offering weekly group sessions specifically for men to improve their wellbeing. It is available in four locations across the region and for more information please email Robert Chandler or call 07845 812639.



Women's wellbeing sessions

Sky Blues in the Community are also offering wellbeing sessions designed for woman. These are held across two areas in the region and for more information please email Jack Clemons or call 07494 734264



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