Trading Standards - Whirlpool recall - 18 December 2019

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Trading Standards - Whirlpool Recall - 18 December 2019

In this issue:

Whirlpool issues recall for more than 500,000 fire-risk washing machines

Trading Standards are advising residents that Whirlpool has announced it is to recall hundreds of thousands of fire-risk washing machines just months after it launched a major recall of potentially dangerous dryers.

The firm said as many as 519,000 washing machines sold under the Hotpoint and Indesit brands in the UK between October 2014 and February 2018 could be affected by a flaw with the door-locking system that could lead to them overheating and potentially catching fire.

Whirlpool said it was working at "full speed" to prepared to officially begin the recall in early January.

In the meantime, it advised consumers to unplug their washing machines and not use them.

Under the recall, all affected customers will have the choice of either a free-of-charge like-for-like replacement washing machine, or a free-of-charge in-home repair of their existing appliance.

It had urged owners of appliances bought since 2014 to contact Whirlpool immediately to check if their washing machine is one of the models affected.

Whirlpool said the issue was identified by its safety team, adding that "no serious injuries have been reported".

Consumers can check if their washing machine is affected by visiting Whirlpool's recall website.

This site includes an online model checker tool, as well as a full list of model numbers.

However, it is reported that this website crashed due to volume of traffic.

Today the company tweeted to say they're working with their third-party provider to fix the website issues: 


Those who chose to continue using their machines should only use cold water cycles of 20 degrees or lower as this significantly reduces the risk, Whirlpool said.

This is because the issue is associated with the washing machine's heating element being activated during washing cycles above 20 degrees.

Whirlpool Corporation vice president Jeff Noel said: "We sincerely apologise for the inconvenience and concern this may cause to our customers, particularly over the Christmas period, but we hope people will understand that we are taking action because people's safety is our top priority.

"Preparing for a recall of this scale is a complex operation and we are working tirelessly to ensure we are ready to start offering replacements or repairs to our customers from early January."

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