Trading Standards News - National Consumer Week 2018

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Trading Standards News - National Consumer Week 2018

In this issue:

National Consumer Week 2018 - Know your online marketplace rights


Trading Standards is once again supporting National Consumer Week which launches today and will run through to 2 December.

This year’s campaign will be focussing on consumer rights when using online marketplaces - websites where traders and private individuals list and sell products - and what people can do if something goes wrong.

If you are buying goods from an online marketplace trader your rights are the same is if you were buying from any other online store:

  • You normally have up to 14 days after receiving your goods to change your mind and get a full refund.
  • If there’s a problem with your item within the first 30 days from when you bought it, you could get a refund, replacement or repair.
  • If it can’t be repaired or replaced, then during the first 6 months, in most cases, you are entitled to a full refund.

 What can you do if something goes wrong?

  • Contact the seller directly to try to resolve the issue.
  • Check the online marketplaces’ terms and conditions, they may have their own protection and dispute resolution systems.
  • Some traders belong to an alternative dispute resolution (ADR) scheme, which means they offer a way to solve the problem without going to court.
  • If you have bought from a private seller, consider making a claim to the local Small Claims Court.

Be savvy:

Check the product details:

  • This should include: photos; a description; cost of the item; delivery charges; contact details for the seller; and any cancellation rights.
  • It should also be clear if it’s being sold by a trader or private seller – this is important as your rights are different.
  • It is wise to read previous reviews as these can often flag potential issues, but watch out for fake reviews. If something sounds too good to be true, it probably is.

Use a payment method that protects you:

  • You’ll have a better chance of getting your money back if there’s a problem by using a credit / debit card or PayPal, particularly if it’s an overseas seller. Never pay by bank transfer as this is the same as handing over cash!

For more safe shopping advice visit:

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