Latest news from Charnwood Borough Council 

Council opening times and service changes over the Christmas period

Changes to the Council's services and opening days/times over the Christmas period can be found below.

Customer service centre at Southfield Road

The main council office building at Southfields is currently open to customers with essential enquiries on an appointment-only basis.

It will close at 1pm on Thursday December 24, 2020 (last appointment to see a Customer Services Advisor in the Customer Service Centre will be at 12:30pm) and remain closed until 8.30am on Monday January 4, 2021.

Contact Centre

The Council's Contact Centre arrangements are as follows:

• Closed from 1pm Thursday December 24 to 8.30am Tuesday December 29
• Open 8.30am to 1pm on Tuesday December 29, Wednesday December 30 and Thursday December 31 for emergency Housing and urgent Cleansing / Refuse enquiries only
• Closed from 1pm Thursday December 31 to 8.30am Monday January 4, 2021

For more changes over the Christmas period, including out-of-hours contact numbers and changes to the recycling and waste collections, visit www.charnwood.gov.uk/christmas.